Customer Service Pharmacy Technician
Resume:
KENYA FERRELL
Proactive and results-oriented individual with a strong track record of providing
exceptional customer service and exceeding client expectations. 13414 Brooklyn Road Andalusia, AL 36421
kenyaferrell1727@gmail... com
Work Experience
Sitel — Customer Service Representative
Rite Aid — Pharmacy Technician
University — Full Time Student
2013 to 2015, Andalusia, AL
Utilized a CRM system proficiently to manage customer accounts, track interactions, and ensure the efficient resolution of inquiries. Effectively handled customer inquiries via phone, email, and live chat, providing accurate and timely information and assistance 2015 to 2018, Andalusia, AL
Provided exceptional customer service by addressing inquiries, resolving issues, and building positive relationships with customers. Collaborated effectively with pharmacists to ensure accurate prescription dispensing and patient safety.
2018 to 2021, Online
Developed critical thinking and problem-solving abilities through challenging coursework, projects, and group activities, demonstrating the ability to analyze complex issues and generate creative solutions. Everise — Customer Care Agent
Foundever — Chat Agent
Education
Straughn High School — High School Diploma
LBWCC — AS General Studies
Colorado Technical University — BS Psychology - Organizational Behavior
Post University — BA Psychology
2021 to 2023, Remote, USA
Maintained accurate and up-to-date customer records within the CRM system, ensuring data integrity and efficient retrieval. Demonstrated strong communication and interpersonal skills to build rapport with customers and resolve conflicts effectively. Adhered to company policies and procedures, ensuring compliance with all relevant regulations.
2023 to 2024, Remote, USA
Provided exceptional customer service via live chat, resolving inquiries and addressing account issues with efficiency and empathy. Leveraged chat tools to engage customers, proactively addressing concerns and ensuring a positive customer experience.
Maintained a high level of professionalism and courtesy in all customer interactions, fostering positive relationships and building customer loyalty. 2009 to 2013
2014 to 2017
2018 to 2019
2020 to 2023
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