Front Desk Customer Service
Resume:
Alicia Soto
Howard City, MI *****
************@*****.***
• Management skills
• Passionate about helping Others
• Excellent written and interpersonal communication skills.
• Flexible
• Strong computer and typing skills.
• Time Management skills
• Superior problem-solving and decision-making skills Authorized to work in the US for any employer
Work Experience
Customer Service Relations
On Point / Wolverine - Remote
July 2022 to December 2022
I answer incoming customer inquiries who need assistance with returns, exchanges, orders, refunds, and escalations. I guide customers and help them with the website. I can work with multiple applications and I can handle various communication applications. Since I work from home I often have to be my own helpdesk if I have computer issues I can fix them on my own or provide solutions fast. This was a temporary position.
• Provided assistance to clients
• Resolved payment and order disputes
• Provided excellent technical support
• Operated the live chat and answer emails
Front Desk Manager
Wyndham Garden Inn - Grand Rapids, MI
January 2015 to June 2022
Answered customer inquiries in regards to their travel accommodations and provide resolution to complaints, booked vacations, set up travel arrangements, and upsell by offering add-on features. I attended several pieces of training to stay current with customer relations and service guidelines. I also mentored new hires until they were comfortable and secure in their position. This was a goal-driven position in that I excelled by continuously meeting my individual and team goals.
• Processing orders and transactions.
• Resolving issues and troubleshooting technical problems.
• Delivering information about a company's offerings.
• Providing proactive customer outreach.
• Handling customer complaints.
• Collecting and analyzing customer feedback.
Customer Service Representative
Booking.com - Grand Rapids, MI
May 2009 to January 2015
Started as a front desk agent and was promoted to manager. I ran the front desk as well as created a great experience for the guest and managed front desk employees! I also handled the reviews and bookings for our online accounts such as Expedia or Agoda. Financially I assisted with guests' accounts and made sure their bills were paid.
• Receive letters, and packages and send them to the appropriate destination
• Monitor office supplies
• Place supply orders when necessary
• Monitor and update records and files
• Monitor and log office expenses and costs
Education
Diploma
Wyoming Park High School - Wyoming, MI
Assessments
Customer focus & orientation — Proficient
December 2022
Responding to customer situations with sensitivity Full results: Proficient
Customer service — Proficient
January 2020
Identifying and resolving common customer issues
Full results: Proficient
Work style: Reliability — Proficient
December 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Scheduling — Proficient
February 2023
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Work motivation — Proficient
February 2023
Level of motivation and discipline applied toward work Full results: Proficient
Attention to detail — Proficient
January 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate