Customer Service High School

Larry Tercel Fulton

Phone: 404-***-**** Email: *************@*****.***

Professional Summary

Experienced retail and hospitality professional with a proven track record in team

management, customer service, and operations. Skilled in overseeing day-to-day

operations, training staff, and ensuring high levels of customer satisfaction.

Looking to leverage my leadership and organizational skills in a new,

challenging role.

Experience

Manager, UPS Store

Dunwoody, GA November 2021 — February 2024

« Led a team of seven employees, ensuring the smooth operation of daily

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¢ Increased customer satisfaction by 15% through improved service

quality and operational efficiency.

« Managed payroll and scheduling, reducing staffing issues by 20%.

Master Grill Operator, Waffle House

Stone Mountain, GA 2013 — 2018

¢ Delivered fast, high-quality food service in a high-volume er /ironment.

e Maintained cleanliness and safety standards, ensuring a 1C )% health

inspection rating.

¢ Trained new hires, improving team productivity and perfo' nance.

Server and Bartender, Stars and Strikes

Roswell, GA 2017 — 2019

¢ Delivered excellent service, maintaining a 95% customer satisfaction

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e Managed the Blue Room during peak times, improving service speed by

20%.

e Created and served drinks, increasing beverage sales by 10%.

Education

High School Diploma

West Jefferson High School — Harvey, LA — 2005

Some College Coursework Completed

Delgado Community College — 2005-2007

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