Data Entry Technical Support
Resume:
Boris Kambeu Kamsu
**********@*****.***
EXPERIENCE
Data entry - Binam Texas: 12/2020- Current
● Enter personal customer information into databases as collected upon forms or spreadsheets
● Review all data for errors and report and unusually findings to management
● Collect and determine completed of all information before entering data into software programs
● Scan and print required documents needed to collect information for data entry
● Work following privacy guidelines as dictated by state and federal law
● Generate weekly and monthly reports regarding sales information or areas to be improved upon
● Ensure proper updates of required software and
train new employees as needed on company
processes
● File and organize paperwork used to enter data into programs to keep a record of original documents
Programme Manager - OIM - Cameroon: Jan 2018- Mar 2019
• Provide primary technical support on an ongoing basis in the assessment of emerging crisis situations impacting operations in Cameroon
• Contribute on field to the development of strategic and operational appeals
• Describe workflows necessary for reporting and
monitoring of IOM activities within the context of global African migrant
• Collaborate and coordinate with external partners from UN agencies, NGOs
Project Management Officer- Malaria no more: Jan 2016- Dec 2017
• Oversee the overall management of the country’s projects
• Airport reception of migrants and establishment of follow- up forms
• Assistance in establishing temporary documents to stay in good standing
• Accompaniment and accommodation on behalf of the Cameroon Red Cross
• Field visits to identify people concerned by the project
• Supervision end isolation of infected people
• Register the physical data of the infected persons
• Responsible for redistribution of the minimum pack (first needs).
Consultant – Ministry of external relations: Jan 2014- Dec 2018
• Assessment of Coordination Mechanisms on Migration and Sustainable
• Conducting desk review of existing materials,
knowledge products and reports on measuring policy coherence in migration and sustainable development.
• Development of the detailed methodology of the study, incl. criteria for selecting the countries for in depth assessment, research methods and tools, templates, sampling.
• Conducting bilateral interviews or small focus group discussions with the Focal Points from the Programmed Countries
• Developing draft report on the assessment of
coordination mechanisms and progress made by the
country on integrating migration into their national and local policy planning.
• Presenting the results of the assessment during the final validation workshop with the Government
Technical Support Rep- Orange Cameroon: Feb 2012- Dec 2015
● Managing large amounts of inbound and outbound calls in a timely manner
● Following call center “scripts” when handling different topics
● Identifying customers’ needs, clarify information,
● Research every issue and providing solutions
● Speaking to customers to quickly get to the root of their problem.
● Providing timely and accurate customer feedback. Customer rep- MTN Cameroon : 2008- 2012
● Following call center “scripts” when handling different topics
● Identifying customers’ needs, clarify information,
● Research every issue and providing solutions
● Speaking to customers to quickly get to the root of their problem.
● Providing timely and accurate customer feedback.
● Respond quickly to customer problems
● Troubleshooting technical issues.
● Diagnosing and repairing faults.
● Following up with clients to ensure the problem is resolved
Boris Kambeu Kamsu
2724 Philomena street app 334
78723 Austin Texas
**********@*****.***
EDUCATION
University of Yaoundé 2, Yaoundé Cameroon- BS in Business Admin SUMMARY
Highly experienced Customer Service professional. able to handle a high volume of customer calls in a fast-paced environment, with minimum supervision, while maintaining emphasis on the highest quality of consumer service.
Excellent listening skills, oral and written communications. Comfortable in interacting with all levels of the organization and public. Excellent problem solving and negotiating skills.
Able to make decisions independently and quickly with minimal escalations. SKILLS
Excellent oral and written communication skills, with ability to develop organized and logical products. Considerable ability to analyze and synthesize data and field inputs in producing various assessment reports. Organized, detail oriented, and have ability to prioritize and multitask Demonstrated ability to interface with clients and manage projects. Solid experience with the use of Microsoft
Office tools for document development and editing
VOLUNTEER WORK
• Batié du Monde association
Work on site « Expertise on the technical field of masonry, plumbing and electricity »
• Organization " OAF "
Aiming at helping poor families and for which i oversaw the academic and social follow-up of the students, helps the families to obtain allowances via the taking in charge of the files and the deposit of those at the services dedicated to the studies.
LANGUAGE
• English
• French
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