Customer Service Representative
Resume:
Jada Carter
JERSEY CITY
***********@*****.***
**Objective**
Dedicated and resourceful professional with over 6 years of combined experience in customer service and teaching. Skilled at building strong relationships with clients and students while creating a positive, productive environment. Seeking to apply my educational background and experience to a dynamic role that fosters both customer satisfaction and student success.
**Associate of Arts in Education**
COMMUNITY COLLEGE
**Professional Experience**
**Customer Service Representative**
- Delivered exceptional customer service to a diverse clientele, ensuring high levels of customer satisfaction.
- Resolved customer complaints and inquiries promptly, maintaining a positive company image.
- Managed multiple communication channels (phone, email, and live chat) to address customer needs effectively.
- Utilized product knowledge to advise customers, upsell services, and troubleshoot issues.
- Trained and mentored new staff, fostering a collaborative and supportive team environment.
*Lead Teacher (or Teaching Assistant)
- Planned and implemented engaging lesson plans that catered to the needs of diverse learners.
- Managed classroom behavior and maintained a positive, inclusive, and safe environment for students.
- Communicated regularly with parents, providing updates on student progress and addressing concerns.
- Assisted with curriculum development and provided feedback to improve teaching strategies.
- Facilitated group activities that encouraged teamwork, creativity, and problem-solving.
- Worked collaboratively with other educators to ensure the academic and social development
**Skills**
- **Customer Service Excellence**:
Strong ability to engage and communicate effectively with clients, resolving concerns with a solution-oriented approach.
- **Teaching & Mentoring**:
Ability to educate, motivate, and inspire students of various age groups and backgrounds.
- **Problem Solving**:
Excellent critical thinking and troubleshooting skills.
- **Time Management**: Capable of juggling multiple tasks, projects, and responsibilities efficiently.
- **Communication**:
Outstanding verbal and written communication skills, with experience presenting information clearly to students, parents, and colleagues.
- **Adaptability**:
Flexible in adjusting to new situations and changing needs.
- **Teamwork & Collaboration**:
Experienced in working with diverse teams and building positive working relationships.
- **Conflict Resolution**:
Skilled in mediating disputes and resolving conflicts in a professional manner.
Technology Proficiency Comfortable using various educational software, CRM systems, and communication tool, Microsoft Office, Google Suite,
**Certifications & Training**
CPR, customer service, retail, education
Contact this candidate