Customer Service Patient Care

RIKKIE THOUVENELL

Chanute, Ks ***** 918-***-**** ****************@*****.***

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Sales Associate position. Ready to help team achieve company goals.

Sales trends

Stocking and replenishing

Sales training

Professional demeanor

Contract preparation

Product and service sales

Point of sale operation

Sales expertise

Relationship building

Dining area maintenance

Product promotions

Cash Handling

Care plan assessment

Patient care

Clinical quality program standards

Flexible schedule and availability

Cash register operation

Restaurant sanitation

Quality control

Foodservice

Crew training

Food preparation

Public relations

Stock replenishment

PROFESSIONAL SUMMARY

SKILLS

Client Service

Multi-tasking strength

Social perceptiveness

Shipment processing

Problem-solving skills

Adapt to diverse groups

Merchandising understanding

Excellent people skills

Exceptional customer service

Upselling

Meal planning and preparation

Patient Assessments

Indirect Patient Care

Direct Patient Care

Household tasks

Patient Management

Tactful communication

Case management

Behavior Management

Nutrition planning

Medical Records Management

Stress management

Medication Administration

Medical office administration

Compassionate care

Client rapport

Chronic disease management

EMR / EHR

Community integration

Progress documentation

Behavioral Management

State regulations knowledge

Verbal and written communication skills

Customer Response

Point of Sale (POS) system operation

Fast and efficient service worker

Friendly and helpful

Organized multi-tasker

Late-night shift availability

Accustomed to shift work

Skilled upseller

Good with Numbers and math

Carbonated beverage dispenser cleaning and

maintenance

Restaurant operations

Responding to emergencies

Conducting intakes

Recording vital signs

Supporting personal needs

Transporting patients

Observing responses

Dementia and Alzheimer's knowledge

Documenting behaviors

Tube feedings and medications familiarity

Patient-focused care

Companionship and emotional support

Wound care specialist

Feeding assistance expert

Adaptable

Efficient and reliable team player

Culinary talent

Outpatient care

Trustworthy companion

Shared governance

Compassionate

Compassionate caregiver

Inpatient care

WORK HISTORY

Sales Associate, 03/2023 - Current

Walmart – 2700 S Santa Fe

Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Engaged with customers to build rapport and loyalty. Provided positive first impressions to welcome existing, new, and potential customers. Prepared merchandise for sales floor by pricing or tagging. Helped customers locate products and checked store system for merchandise at other sites. Engaged with customers to effectively build rapport and lasting relationships. Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Answered customer questions about sizing, accessories, and merchandise care. Solved customer challenges by offering relevant products and services. Maintained calm demeanor and professionally managed issues in busy, high-stress situations. Managed returns, exchanges and refunds in accordance with store policy. Assessed customer needs and utilized suggestive selling techniques to drive sales. Generated new sales leads to achieve and exceed monthly sales goals. Rotated stock and restocked shelves to maintain product availability and store appearance. Educated clients on current promotional offerings and products using persuasive selling tactics. Built diverse and consistent sales portfolio.

Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Negotiated prices, terms of sales and service agreements. Consulted with businesses to supply accurate product and service information. Generated advertising brochure for vendor use.

Quoted prices, credit terms and other bid specifications. Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.

Stayed current on company offerings and industry trends. Informed customers of promotions to increase sales productivity and volume. Monitored service after sale and implemented quick and effective problem resolutions. Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Trained new employees on customer service, money handling and organizing strategies. Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

Served customers with knowledgeable, friendly support at every stage of shopping and purchasing. Performed effectively in self-directed work environment, managing day-to-day operations and decisions. Recorded accurate and efficient records in customer database. Drove store revenue by offering customers accessories and related purchases to complete selections. Built relationships with customers and community to promote long term business growth. Contributed to team objectives in fast-paced environment. Met existing customers to review current services and expand sales opportunities. Contributed to event marketing, sales and brand promotion. Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.

Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Attended monthly sales meetings and quarterly sales trainings. Maintained current knowledge of evolving changes in marketplace. Set and achieved company defined sales goals.

Achieved or exceeded company-defined sales quotas. Developed and maintained strong working relationships with professionals within assigned territory. Kept detailed records of daily activities through online customer database. Developed, maintained and utilized diverse client base. Met with customers to discuss and ascertain needs, tailor solutions and close deals. Presented professional image consistent with company's brand values. Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.

Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base. Selected correct products based on customer needs, product specifications and applicable regulations. Housekeeper, 02/2023 - 03/2023

Health Care Service Corporation – Chanute Ks

Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

Verified cleanliness and organization of storage areas and carts. Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.

Restocked room supplies such as facial tissues for personal touch with every job. Dusted picture frames and wall hangings with cloth. Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.

Vacuumed rugs and carpeted areas in offices, lobbies, and corridors. Operated electronic backpack vacuums and floor sweepers. Disposed of trash and recyclables each day to avoid waste buildup. Used chemicals by following safety protocols and procedures to avoid burns and injuries. Worked on cleaning team to service hotels, offices, and other commercial buildings. Adhered to professional house cleaning checklist.

Engaged with guests on room requirements and amenities to promote overall satisfaction. Disinfected and mopped bathrooms to keep facilities sanitary and clean. Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition. Collected trash and moved garbage cans from kitchen areas to pick-up stations. Scrubbed floors with special cleaners and equipment to achieve deep clean. Ran special errands, including retrieving dry cleaning and making requested purchases. Rotated linens in storerooms and replenished when supplies ran low. Emptied waste paper and other trash from premises and moved to appropriate receptacles. Changed bed linens and collected soiled linens for cleaning. Handled requests for extra linens, toiletries and other supplies. Sorted, laundered and put away various laundry items. Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.

Polished fixtures to achieve professional shine and appearance. Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces. Hang, cleaned and rehung draperies to maintain freshness. Washed and put away kitchen dishes, utensils and glassware. Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs. Completed special housekeeping actions such as turning mattresses on set schedule. Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings. Returned emptied garbage receptacles to proper locations. Restocked cleaning storage cabinets, carts and baskets for easy use. Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage. CNA, 02/2011 - 02/2016

Community Care Connections

Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms. Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing. Cared for residents in assisted living facility and delivered high-quality support to meet needs. Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.

Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

Assisted with feeding and monitored intake to help patients achieve nutritional objectives. Oversaw and maintained patients' rooms, group living areas, and nurse stations. Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.

Checked patient vitals such as temperature, blood pressure, and blood sugar levels. Supported ambulation and physical therapy needs by conducting planned exercise routines. Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment. Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.

Educated patients and family members on best home care practices for healing and recovery. Helped clean and prepare patient consultation rooms to maintain hygiene standards Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.

Supported needs of [Number]+ residents under long-term care. Upheld infection control and prevention policies across different patient-facing areas. Responded to patient requests for supplies and personal comfort items such as extra blankets. Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.

Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.

Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction. Helped patients complete range of motion exercises to prevent loss of function during care. Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls. Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment. Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.

Maintained patient stability by checking vital signs and weight and recording intake and outtake information.

Facilitated personal hygiene management, feeding and ambulation. Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.

Delivered high-quality care to [Type] patients in hospital facility. Helped patients with self-feeding and assisted feeding, based on individual needs. Followed directions of licensed nurses to administer medications and treatments. Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.

Documented patient information and care activities in electronic health record. Transported patients between rooms and appointments or testing locations. Personal Care Assistant, 02/2013 - 02/2018

SKIL – Chanute KS

Remained alert to problems or health issues of clients and competently responded. Assisted with feeding and monitored intake to help patients achieve nutritional objectives. Assisted with daily living activities, running errands, and household chores. Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.

Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff. Assisted with dressing guidance, grooming, meal preparation, and medication reminders. Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.

Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels. Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping. Conferred with supervisor to discuss patient condition and medical care. Assisted clients with daily living needs to maintain self-esteem and general wellness. Transported individuals to events and activities, medical appointments, and shopping trips. Maintained clean personal areas and prepared healthy meals to support client nutritional needs. Assisted patients with self-administered medications. Recognized and reported abnormalities or changes in patients' health status to case manager. Ran errands for patients, did shopping, and picked up other necessities. Scheduled and accompanied clients to medical appointments. Planned, prepared, and served meals and snacks according to prescribed diets. Built strong relationships with clients to deliver emotional support and companionship. Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

Monitored and assisted residents through individual service plans. Entertained, conversed, and read aloud to keep patients mentally alert. Documented residents' mental status, sleep, and eating patterns in medical record books. Planned activities to encourage movement, stretching and strength building. Fast Food Crew Member, 02/2013 - 02/2023

McDonald's – Chanute ks

Worked well with teammates and accepted coaching from management team. Performed shift change tasks each day to keep store neat and running smoothly. Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.

Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.

Greeted customers promptly and took orders to keep flow of traffic moving. Became familiar with products to answer questions and make suggestions. Assisted other team members to achieve goals.

Worked front counter, drive-thru and other areas.

Collaborated with team members to complete orders. Took orders, prepared meals, and collected payments. Reduced customer wait times by quickly operating customer window and sales register. Wiped counters and sanitized equipment to maintain clean food prep and dining areas. Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.

Monitored and replenished food and supplies stock at counter, in customer dining area and in food preparation area.

Listened attentively to customer complaints or requests and resolved issues without need to escalate. Outpaced other team members by tirelessly finding productive work during customer lull times and trained

[Number] less-experienced crew members.

Cooked and prepared foods and monitored food production according to quality and sanitation standards. Received and processed customer payments and estimated and communicated wait times accurately. Greeted customers entering restaurant with enthusiasm and warmth and served [Number] customers. Delivered complete food orders to guests and confirmed customer satisfaction with completed order. Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.

05/2011

Chanute High School

EDUCATION

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