ITManager

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Samuel Gumbs *.*****@*****.*** • 954-***-****

LinkedIn • Kissimmee, FL

IT Manager

Dynamic IT manager with a proven record of transforming technology operations. Highly skilled in designing, implementing, and managing IT systems and telecommunications infrastructure for corporate and hospitality environments. Adept at overseeing LAN/WAN networks, virtualization platforms, and cloud-based solutions. Experienced in deploying Property Management Systems, Point of Sale Systems, and advanced network solutions including fiber-optic and Wi-Fi infrastructure. Proficient in vendor management, IT contract negotiation, and ensuring compliance with PCI-DSS, GDPR, and cybersecurity standards. Expert in configuring high-availability firewalls, Cisco Meraki access points, and virtualization technologies like Hyper-V and VMware. Committed to fostering team collaboration through cross-training and innovative technology onboarding. Skilled in drafting and maintaining IT policies, security protocols, and disaster recovery plans to ensure seamless operations and long-term success. Areas of Expertise

Network Infrastructure

Vendor Management

IT Contract Negotiation

System Administration

Cloud Solutions

Cloud Migration

Cybersecurity Compliance

Virtualization Platforms

Project Management

Disaster Recovery Planning

Wi-Fi Infrastructure

IT Transformation

IT Policy Development

Data Center Operations

Server Management

System Integration

Cost Optimization

Resource Allocation

Accomplishments

● Negotiated telecom contracts, achieving a 35% reduction in IT expenses and optimizing mobile, DIA/T1 leased circuits.

● Configured and deployed FortiGate High Availability Firewall infrastructure and Hyper-V virtualization solutions.

● Deployed property-wide Wi-Fi, configuring over 130 Meraki access points to enhance connectivity.

● Ensured 98% system uptime by implementing redundancy for internet, VPN, and IPsec connectivity.

● Drove the replacement of manual credit card processing systems with fully integrated and PCI-compliant solutions.

● Led resort-wide migration to Microsoft Exchange, enhancing email system standardization and improving communication reliability.

● Implemented PAAT (Pay at the Table) solution integrated with Micros-Simphony, optimizing payment processes and improving guest experience.

● Designed and deployed a 4KM single-mode fiber optic underground network, ensuring high-speed connectivity and infrastructure resilience.

Career Experience

IT Manager at Anse Chastanet Hotel / Jade Mountain Resort, Soufriere, St. Lucia 2018 — Present Develop, implement, and manage IT and telecommunications systems across corporate and resort environments. Configure and deploy Property Management Systems (Opera), Point of Sale Systems (Micros-Simphony), and Accounting Backoffice Systems (Sage). Establish and enforce IT policies to ensure compliance with PCI-DSS and GDPR standards. Plan and execute system build-outs, including fiber-optic networks, guest Wi-Fi networks, and IPSec VPN tunnels. Manage vendor relationships, negotiate contracts, and oversee telecommunications infrastructure. Configure and maintain Cisco Meraki Wireless access points, switches, and communication platforms including Cisco Call Manager and Avaya IP Office 500. Implement and maintain high-availability firewall infrastructure and virtualization platforms. Page 2

Maintain network mapping, oversee device assignments, and provide hands-on training for staff across various departments on new IT systems.

● Reduced resort printing costs by 40% through deployment of an efficient centralized printing solution.

● Built and deployed Pay at the Table infrastructure to streamline point-of-sale operations.

● Planned and implemented digital concierge tablets by Crave Interactive for seamless guest experiences.

● Facilitated the adoption of the BirchStreet Procurement and Inventory Management system.

● Introduced contactless check-in options integrated with Opera Cloud Property Management Systems.

● Reduced printer consumable expenses from $10,000 monthly to $1,500 monthly through centralized printing solutions.

● Recognized with the “Owner’s Appreciation” award for exceptional contributions to IT infrastructure improvement. IT Manager at Half Moon Hotel – RockResort, Rose Hall, Montego Bay, Jamaica 2011 — 2017 Directed IT operations, overseeing the maintenance and support of LAN/WAN networks and in-house telecommunications systems. Supervised engineers and helpdesk staff in the implementation and management of technical resources. Planned and coordinated installations, upgrades, and replacements of hardware and software systems. Managed IT budgets, conducted research on technology solutions, and negotiated contracts with third-party vendors. Documented ICT procedures, security protocols, and disaster recovery plans. Collaborated with senior leadership to provide updates on projects and recommend technology strategies.

● Improved and expanded networking devices to align with PCI and SOX standards and established change management policies.

● Designed and deployed solutions to streamline technology processes, maximize functionality, and reduce costs.

● Established technology best practices to enhance communication across client departments and improve system utilization.

● Successfully implemented property management and point-of-sale systems, receiving recognition as "Manager of the Year."

● Built property-wide Wi-Fi and fiber-optic infrastructure to enhance operational connectivity.

● Reduced overall print consumable costs by 50% through the implementation of a centralized printing solution.

● Deployed a Checkpoint Firewall security system to enhance organizational cybersecurity. IT Supervisor at Andrew Memorial Hospital, Kingston, St. Andrew, Jamaica 2008 — 2011 Managed the establishment, development, and maintenance of technical resources for a 60-bed healthcare facility and 24-hour emergency unit. Supervised IT datacenter operations, voice systems, and network infrastructure. Assessed existing policies and procedures, implementing updated standards across departments. Led a team in performing support, installation, and maintenance tasks for various systems and technologies. Negotiated service contracts with vendors and managed ongoing vendor relationships. Created project plans, system documentation, and risk management strategies.

● Directed enterprise system integration projects, overseeing all phases from initiation through deployment of new technology resources.

● Commissioned and deployed corporate firewalls and Teleradiology services to support CT scan and ultrasound operations.

● Conducted technology audits to verify peak performance of all IT equipment.

● Maintained accuracy in drafting project specifications and managing projects throughout the development and release lifecycle.

Additional Experience

MIS/IT Manager, Overseas Examination Commission, Kingston / Jamaica System Engineer / Telecom Analyst, West Corp – Jamaica Agent Service, St. Catherine, Jamaica Student Teacher, Northern Caribbean University, Manchester, Jamaica System Administrator, Northern Caribbean University, Manchester, Jamaica Education

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Bachelor of Science in Informational Science

Northern Caribbean University, Mandeville, Manchester Technical Skills

Operating Systems: Windows (10, 11) Windows Server ( 2019, 2022) MacOS Microsoft Technologies: Microsoft Exchange Server Office 365 Exchange Online Microsoft Copilot Microsoft Office 365 Administration MS Visio Active Directory/GPOs Business & Enterprise Applications: Oracle Property Management System (Opera) Micros-Simphony InfoGenesis POS

Sage Enterprise QuickBooks Timeclock PeopleSoft Communication Systems: Avaya Administration Suite Cisco Call Manager Avaya IP 500 PBX Switch Avaya Aura Telephony VoIP Systems Nortel Networks 9150 Switches PBX Systems Networking & Virtualization: VPN Infrastructure SD-WAN Ubiquiti Point-to-Point Networks Cisco Meraki Access Points and Managed Cameras HP Core Switches Firewalls (Checkpoint, Fortigate, SonicWall) Hyper-V Virtual Platform VMware Virtual Platform

Security & Backup Solutions: Symantec Backup Exec Symantec Endpoint Protection Suite Veritas Backup McAfee Antivirus Enterprise Edition

Call Accounting Systems: VeraSMART Call Accounting Application Avotus Call Accounting Payment Processing Systems:Shift4 Elavon Processing Gateway Hardware: HP Dell IBM PCs and Servers Peripherals Licenses & Certifications

Microsoft MCSA/MCSE Training

CompTIA A+ certification

MCP

MCSA

MCSE

Fortinet Training

PCI Compliance Training

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