Project Manager Software Development

Lance Williams

Baltimore, MD *****

**********************@***********.***

+1-443-***-****

Professional Summary

· Motivated and experienced IT Technical Project Manager with a proven track record of success in data center management (DCM), upgrades, maintenance, disaster recovery implementation, decommissioning legacy systems, and retooling of monitoring systems & processes.

· Team player, solid leader and task manager.

· Strong technical aptitude and extensive experience in WAN/LAN implementation, 5G wireless & IP telephony deployment, digital media, SNOW, software development, application rollouts, systems monitoring rollouts, network software management/operations, and business processes.

· ITIL certified, with ample experience in planning, documenting, authoring, and deploying best practices of process management implemented on enterprise operations systems.

· Utilizes project management agile methodology to provide status to stakeholders, conduct fact-finding meetings with subject matter experts (SMEs) to identify tasks, and manage task schedules.

· Project managing an SDLC (Software Development Life Cycle) initiative, track progress, manage resources (developers, testers), and adjust course as needed to avoid obstacles (risks, bugs). Effective communication with the crew (development team).

Work Experience

ITSM Specialist

Network Design Inc

March 2024 to Present

Federal contractor at Department of Justice tasked with network support, where needed and developing and core responsibility of implementing a “lean” ITSM process using ServiceNow. Working with Government task management to coordinate with other segments of criminal justice IT division ensure documentation of network infrastructure and operations, such as implementation plans, network changes. Also includes but not limited to:

· Network Design & Support

· Installation wireless LAN

· Microsoft Teams Presentation

· Requirement gathering

· Process workflow design.

· Application review for functionality

· Documentation authoring

· Network Design drawings.

· Data Center Support

· Review schematics in Draw.io, and Visio

· Authored Disaster Recovery process documentation IT Project Consultant

Community Growth Business Service

February 2018 to February 2023

(Networking)

· Plan and execute wireless projects. This includes developing project plans, schedules, and budgets; identifying and managing risks; and communicating with stakeholders.

· Communicating with stakeholders

· Ensuring that projects are completed on time and within budget.

· Managing change

· Measuring and reporting on project performance

· Ensure that projects are completed on time and within budget. This requires close monitoring of project progress and adjusting as needed.

· Manage change. Wireless projects are often complex and require frequent change, must be able to effectively manage change and keep projects on track.

· Measure and report on project performance. This includes collecting data on project progress, costs, and quality. IT project managers use this data to make decisions about project execution and to improve future projects.

· Assure integration with the following systems:

· Microsoft Office 365

· Google Workspace

· Cisco Unified Communications

· Avaya IP Office

· SonicWall firewalls

· Cisco switches

· HP servers

· Dell workstations

· Epson scanners

· Resolved IT issues quickly and efficiently, minimizing downtime and disruption to client operations.

· Maintained a high level of customer satisfaction, as evidenced by positive feedback from clients. IT Technical Project Manager / Process Lead

Discovery Communications Inc.

February 2003 to January 2018

Responsible for all infrastructure and application projects. Duties included:

· Project lead on ServiceNow implementation (Configuration, Problem, Change, Release)

· BOX.com administrator for company accounts

· Windows 365 implementation

· Windows 10 planning, implementation, and support

· SharePoint planning team

· Managed as well as provide high level technical assistance in most of the corporate network solutions, ex: VPN, VOIP, wireless deployment, Cisco

Telepresence, gigabit Ethernet migration, video on demand, internet video project.

· Created Emergency Response policy for Discovery IT to respond to unforeseen crises proactively. Experienced in the following operation applications:

· ServiceNow ITSM SaaS application

· SolarWinds implementation and administration

· HP Orchestration CMDB

· Remedy Smart IT

· HP Operation Center

Projects completed:

· Authored the process documentation for Change, Problem, Outage, Incident and Configuration management.

· Project lead on ServiceNow CMDB, Problem Management & Change Management

· Responsible for marketing and setting up BOX.com to users requesting additional file space.

· Cisco Unified Messaging implementation

· Redesigning of organizational change management process to accommodate new ITSM application based on ITIL framework.

· Installation of HP Orchestration for CMDB

· WebSphere Implementation

· Enterprise DSS Implementation

· Data Center Move from Bethesda to Silver Spring

· Implementation of Window Active Directory

· Evaluation of Cisco vs. Extreme infrastructure

· Evaluation of Cisco vs Checkpoint firewall

· Removal of Novell (IPX protocol) from enterprise

· Upgrade all remote offices from Cisco to Extreme

· Upgrade of Core Data Center from Cisco to Extreme

· Rollout of Storigen video cache system

· Evaluate Disaster Recovery site location.

· Project Disaster Recovery Phase approach for server/email/priority data infrastructure Network Engineering Team Lead

Discovery Communication Inc.

July 2000 to May 2003

Responsible for:

· Network design team management.

· Project assignment for engineers.

· Review all projects.

· Planning of network design initiatives.

· Take lead in all network related initiatives.

Network Support Manager I / II

BellSouth Technology and Services Inc.

June 1994 to June 2000

Responsibilities included:

· Management of the implementation and support of enterprise ATM WWAN.

· Transitioning from design team to the implementation team for various network solutions.

· Administrator of network management tools to monitor traffic and data integrity utilizing the following applications:

· H-P OpenView

· Spectrum

· Cisco Works

· Visio

· NETCOOL

· NETSYS

· Project leader in the Smarting (SONET network) conversion and Disaster Recovery site testing. Install SNIFFER network for high-level network analysis.

IT Network Support Technician

Baltimore City Department of Public Safety

January 1989 to May 1994

Responsibilities:

· 3rd Shift Support Technician for all PC and network issues

· Installed intake system at E Madison St, Baltimore, MD 21202

· Day to day support of fingerprinting, mug shot and pc operation in Judges chambers.

· Supported integration between CJIS and all other federal law enforcement systems.

· Maryland State Department of Motor Vehicles - 1/88 – 4/93

· IT Network Support Technician (contract)

· Day to day support of all MVA computer & mainframe system

· Monitor the network for potential problems and take steps to prevent them from happening.

· When users have problems, respond to them quickly and effectively.

· When users have problems, respond to them quickly and effectively. Education

Accounting in Accounting

Royal Business School - Queens, NY

September 1985 to June 1988

Certifications and Licenses

ITIL Certification

CCNA

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