Customer Service Agent

JAMES LACOMBE

Raleigh, NC ***** 831-***-**** *************@*****.***

PROFESSIONAL SUMMARY

Driven and customer-focused Sales Assistant with a proven talent for merchandising, building customer loyalty, and delivering personalized service. Skilled in understanding customer needs to tailor sales approaches and ensure satisfaction. Experienced in information technologies, network systems, and software solutions to streamline business operations. Adept at remote work and telecommunication, with a strong background in customer service and caregiving. Charismatic, patient, and compassionate, with experience supporting individuals with mental health challenges, disabilities, and children. CORE SKILLS

•Customer Needs Assessment

•Payment Processing & Data Management

•Merchandising & Upselling Strategies

•Opening/Closing Procedures

•Inside & Outside Sales

•Remote Call Center Operations

•Reliable & Trustworthy Team Player

PROFESSIONAL EXPERIENCE

Customer Service Agent

Connexus (Contract with United Healthcare) – Remote 11/2024 – 02/2025

•Provided exceptional customer service in a fast-paced remote call-center environment during the seasonal rush of Medicare/Medicaid inquiries.

•Utilized Solutran’s internal systems to manage incoming calls and assist members with the Healthy Benefits program.

•Maintained high standards of professionalism and efficiency while handling high call volumes.

Customer Service Agent

Navient – Remote

05/2021 – 08/2024

•Delivered customer service across multiple campaigns, supporting government contracts, NGOs, and corporate clients.

•Mastered complex systems to assist Americans in need through the ACP/Lifeline program, providing phone and internet connectivity services.

•Adhered to strict conduct standards while resolving customer inquiries and ensuring satisfaction.

Sales Assistant

Rhino Networks – Raleigh, NC

12/2019 – 04/2021

•Managed incoming calls, providing detailed information about store products and services.

•Processed payments via cash, check, and credit card, ensuring accuracy and efficiency.

•Built strong customer relationships to expand the client base and drive repeat business.

•Prepared sales paperwork, priced products, and coordinated deliveries using company systems.

•Supported sales teams with technical solutions, costing, and client presentations. Caregiver

Comforcare Home Services – Santa Cruz, CA

01/2010 – 02/2015

•Provided compassionate care to clients, ensuring a safe, clean, and positive living environment.

•Monitored and reported changes in clients’ physical, emotional, and mental conditions.

•Assisted with meal planning, medication administration, and daily living activities.

•Transported clients to appointments, errands, and grocery shopping, ensuring their safety and independence.

•Collaborated with families and staff to address challenges and improve client well-being. EDUCATION

Bachelor’s Degree: History

University of California, Riverside – Riverside, CA

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