Customer Service Salesforce Admin

Location:

Posted:

March 29, 2025

Terrance Burston

************@*****.***

EXPERIENCE

ADT Security, Remote — Customer Service Representative

MAY 2023 - PRESENT

Handle calls related to dispatching and troubleshooting alarms.

Answer customer inquiries via phone, and email.

Provide information about products or services, billing, and company policies.

Assist customers in navigating websites, completing purchases, or using company services.

Resolve customer complaints, concerns, or disputes in a professional and timely manner.

Escalate unresolved issues to higher management or specialized departments when necessary.

Track and follow up on pending issues until they are resolved to the customer's satisfaction.

Handle 60 to 80 calls in a day.

Troubleshooting alarms.

UPS, Richmond, VA— Desktop Technician

AUG 2022 - JAN 2023

Diagnose and resolve hardware, software, and network issues on desktop computers, laptops, and peripherals (printers, scanners, etc.).

Provide technical support in person, over the phone, or via remote assistance tools.

Resolve issues related to operating systems, software applications, and basic networking problems.

Manage help desk tickets and provide timely solutions to end-users.

Set up new desktops, laptops, and related equipment for users.

Replace or repair malfunctioning hardware components like hard drives, motherboards, memory, and other peripherals.

Install, update, and configure operating systems (Windows, macOS, Linux) and software applications.

Delaware Valley Floral Group, Sandston, VA — Delivery Driver

OCT 2018 - AUG 2022

Load, secure, and organize packages in the delivery vehicle to optimize space and prevent damage during transportation.

Unload goods at the delivery site, ensuring they are handed off in good condition.

Safely transport goods, packages, or products from warehouses, or stores to the specified delivery locations.

Plan and follow the most efficient delivery routes to meet scheduled delivery times.

Ensure timely deliveries by managing time effectively and accounting for traffic, weather, and other conditions.

EDUCATION

Henrico High, Henrico, Va — Diploma

SEPT 1995 - JUN 1999

SKILLS

Customer service, Inbound and Outbound calls, Troubleshooting, Courier, Delivery Driver, Trailhead, Salesforce CRM, Hardware, Software, Rebuild

AWARDS

Certiﬁed Salesforce Associate Trailhead Badges

LANGUAGES

English