Customer Service Inventory Management

Vincent Tyler Richmond, VA

804-***-**** ***************@*****.***

Summary

Detail-oriented professional with 6 years of diverse experience in retail, service, and administrative operations. Skilled in managing office functions, coordinating schedules, and providing excellent customer service. Proven ability to streamline operations, improve communication, and enhance team efficiency. Adept at multitasking, problem-solving, and working collaboratively in team environments.

Experience

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Lead Polypack Operator 2023 - Present

Virginia Artisian Water Mechanicsville, VA

Production Management Led a production line yielding 90,000-120,000 bottles daily, consistently meeting production targets and ensuring high-quality output. Developed and implemented efficient workflows to optimize productivity.

Team Leadership Supervised a team of three, enhancing productivity and ensuring smooth operations. Provided training and mentorship, fostering a collaborative and motivated team environment. Contributed to a significant reduction in machine downtime.

Equipment Management Oversaw maintenance of industrial equipment, proactively identifying issues and coordinating timely repairs. Implemented preventive maintenance schedules, reducing repair costs and prolonging equipment lifespan.

Operational Excellence Fostered a culture of open communication and continuous improvement. Conducted regular team meetings to discuss performance, address challenges, and implement solutions, resulting in increased team efficiency and morale.

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Owner — Barista 2022 - 2023

Rivers Edge Coffee Mechanicsville, VA

Business Operations Managed and operated a coffee cart in a busy hospital, delivering high-quality beverages and exceptional customer service. Handled daily operations, including inventory management, financial transactions, and customer interactions.

Inventory and Financial Management Streamlined inventory processes, reducing waste and ensuring optimal stock levels. Managed financial records, tracked expenses, and maintained accurate bookkeeping using QuickBooks, resulting in increased profitability.

Customer Engagement Produced and served an average of 100 drinks daily, maintaining a high level of customer satisfaction through personalized service and attention to detail. Developed a loyal customer base and received positive feedback.

Safety Compliance Ensured strict adherence to safety and cleanliness standards, particularly during the COVID-19 pandemic. Implemented health protocols and received commendations for maintaining a safe and hygienic environment.

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Guest Service Attendant 2017 - 2020

Target Mechanicsville, VA

Customer Service Provided excellent customer service, assisting guests with inquiries, managing sales transactions, and locating items. Developed strong relationships with regular customers, enhancing their shopping experience.

Training and Mentoring Trained and mentored new employees, contributing to improved team performance and customer service standards. Created training materials and conducted onboarding sessions, fostering a supportive learning environment.

Operational Management Managed scheduling, inventory, and store opening/closing procedures. Implemented organizational systems that improved operational efficiency and reduced discrepancies in inventory management.

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Barista 2020 - 2022

Rivers Edge Coffee Mechanicsville, VA

Cart Operations Managed cart operations efficiently, resolving issues promptly and ensuring customer satisfaction. Oversaw the preparation of beverages, maintaining consistent quality and service standards.

Equipment Management Operated and maintained espresso machines and other equipment, ensuring optimal performance and minimal downtime. Conducted regular maintenance and troubleshooting to prevent disruptions.

Daily Operations Oversaw daily operations, including cleaning, opening, and closing procedures. Ensured a smooth workflow and maintained a clean and organized workspace. Education

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Associate of Social Sciences June 2019

J. Sargent Reynolds Community College Richmond, VA

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