Customer Service Representative

CHASTINY JOYNER

EXPERIENCE

Customer Service Representative (Contracted)

Fujitsu General America Inc, Pine Brook, NJ

April 2022- August 2022

• Manage inbound and outbound customer calls in a timely manner.

• Research every issue and provide solutions to them.

• Recognize opportunities to upsell our products and services.

• Follow our company's communication “scripts.”

• Keep records of all conversations in our call center database in a comprehensible way 2021-2022- (Stay -at -home) Mom.

Operations Clerk

Daylight Transport -Jersey City, New Jersey

August 2020 - May 2021

• Received, scheduled, tracked, and invoiced orders for delivery Shipment management (traced and tracked all shipments to ensure on-time and safe delivery of all loads).

• Loaded planning (directed dispatching and routing of all company vehicles) and managed multiple driver units.

• Advised personnel about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards.

• Maintained a file of returnable items received from or returned to vendors. Customer Service Representative

Premiere Response - North Bergen, NJ

September 2019 - November 2020

• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.

• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

• Building lasting relationships with clients and other call center team members based on trust and reliability.

2

Customer Service Representative

Samsung - West Caldwell, NJ

January 2017 - May 2019

• Open and maintain customer accounts by recording account information.

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

• Maintain financial accounts by processing customer adjustments. Customer Service Representative (Part time)

XPO Logistics - Elizabeth, NJ

September 2017 -July 2018

• Route scheduling.

• Route monitoring.

• Data Entry .

• (BOL and DR) reviews and scanning.

• Assist customers and business partners via telephone and email.

• Handle customer complaints in a calm, professional manner.

• Monitor progress of delivery routes.

• Process changes or cancellations to delivery orders. Customer Service Specialist

Dial America - Mahwah, NJ

January 2017 - September 2017

• Process customer orders and payments.

• Manage large amounts of inbound and outbound calls in a timely manner.

• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.

• Keep records of all conversations in our call center database in a comprehensible way. Customer support

Jersey Medical Center - Woodland Park, NJ

March 2014 - December 2016

• Educate plan participants on their defined benefits, health savings accounts, defined contribution, qualified domestic relation order processes and plan requirements.

• Provide executive-level customer support to highly compensated employees.

• Oversee inquiries regarding policies and procedures.

• Monitor priority of calls and shift escalated calls to assure resolution to problems. 3

Customer Service Specialist

AST - Ridgefield Park, NJ

August 2008 - February 2014

• Promptly responding to customer queries via email and phone.

• Liaising with colleagues or managers to find the best solutions to customers’ issues.

• Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.

• Maintaining a polite, helpful, and professional manner always.

• Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.

EDUCATION

High School Diploma – Eastside High School Paterson, New Jersey SKILLS

• Customer Service

• Logistics

• Data Entry

• Microsoft (Outlook,

Word, and Excel)

• Clerical

• Call Center

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