Data Entry Customer Service

Jo Jacquet

REMOTE ADVISOR DATA ENTRY SPECIALIST

Lafayette, La 337-***-**** *********@*******.***

Objective

A personable and dedicated customer service representative with extensive experience in customer relations and Data Entry. Works hard to be a solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Relentlessly motivated to maintain customer satisfaction and contribute to company success makes her an asset in whichever role and/or department assigned.

Experience

Apple Remote Advisor January 2019 - Current

• Cross trained in multiple departments to know all company needs and train new employees.

• Analyzed and updated all necessary changes to Salesforce software

• Processed customer service requests via phone support and email support

• Customized CRM using the most up-to-date tools

• Noted customer correspondence in CRM to track requests, problems and solutions.

• Properly diagnosed customer needs and educated them about the features and benefits of products.

• Audited internal data and processes to identify and manage initiatives, improving business performance.

• Recommended metrics and models based on observed trends.

• Worked with internal teams to understand business needs and changing strategies.

• Guided customers through troubleshooting, navigating the company website/mobile app or using the products or service using digital tools

Cedar Crest Administrative Representative/ Data Entry May 2015 - January 2019

• Performed administrative tasks and assisted in executing business solutions

• Successfully entered data into company database and validated the accuracy of valuable company information

• Used and analyzed data from automated information aggregators to update the database

• Generated data reports, enter company findings into the database and perform backups

• Supported data entry across departments as requested, switching promptly to new projects.

Hersheys Shift Lead April 2012- May 2015

• Assisted staff with resolving complex customer issues and implementing targeted solutions.

• Cross trained in multiple stations in store assisting and managing small shifts when needed.

• Documented customer correspondence in CRM to track requests, problems and solutions.

• Properly met sales quotas and represented company at community events.

• Assisted customers by providing confirmations, answering questions and offering general information.

Education

South Louisiana Community College General Studies 2015

Skills & abilities

• Efficient and Detail-Oriented

• Technical Support

• Medical Insurance Rep

• Supervisory Experience

• Sales

• Email Support

• Salesforce

• Zendesk

• Understanding Customer Needs

• Creative Problem Solving

• Call Documentation

• Order and Refund Processing

• Data Entry

• CRM Software

• LiveChat Support

• Microsoft Office

• Billing

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