Asset Protection Investigator
Resume:
Ariana Lopez- Ramirez ************@*******.***
My goal is to obtain a position within a company where my skills and assets can be used to better improve the company. A position that challenges me resulting in a more evolved employee. Leading me to further my success in any role I am presented with. Experience: Wal-Mart Asset Protection Investigator 4/2023- 3/2024 API’s have a supervisor role where safety is priority throughout the store. Ensuring the safety of customers and staff while protecting the assets of Wal-Mart. Task include but are not limited to.
• Initiate merchandise protection plans for all high theft items throughout store.
• Clerical work in office to keep it organized and safe to conduct apprehensions.
• CCTV knowledge is used to record and save footage of all events. Including accident claims in and around the store.
• Submit all evidence through the exporting system which the claim workers have access to. Follow through with evidence requested in emails regarding accidents.
• Train newly hired API’s, certify and re-certify all other asset protection staff monthly. Along with giving feedback to improve the functionality of their position.
• Investigate transactions through a system called Appriss. That includes manned transactions, self-checkout transactions, money center transactions, returns, exchanges, audits, cash registers long and shorts.
• Investigate cash handling and submit any concerns directly to the Lead and Coach in charge.
• Apprehend and trespass suspects at last point of sale only after following all 5 elements: Alert signal, selection, intent, continued possession and reaching last point of sale.
• Conduct safety tours for newly hired associates.
• Complete high-ticket audit by checking the manifest for the trailers dropped off weekly and follow up if needed.
• Assist law enforcement with any evidence we might be able to provide.
• Work projects might be assigned that require the use of a forklift. Star Crest Order analyst/ Packer 10/2020- 10/2021
• Label all orders accurately in a timely manner.
• Fill orders assigned to me.
• Assist with training new hires when asked to do so by supervisor.
• When items are missing, we must substitute with another item if required.
• Follow written instructions on manifest to complete the order.
• Stock workstation with all supplies needed to work continuously.
• Distribute bins throughout the warehouse to ensure productivity.
• Scan all labels into manifest system to send out for delivery.
• Help with distribution of packages throughout the warehouse so packages can be processed and delivered.
• Rejected labels must be reprinted and relabeled to move forward with the process. Reflection Sales Associate 11/2016-12/2019
• Ensure a comfortable and assisted sale for all customers. That includes greeting and asking if they need assistance with a particular item.
• Keep the store neat and clean to run in an organized manner.
• Complete transactions accurately.
• Stock all new orders and complete the forms to keep track of the locations.
• When an item is down to the last three, a relocation for the item is set in place.
• Audits for all merchandise are conducted before new sales are made.
• Proper removal of all boxes must be made before the end of shift.
• All online orders must be packed and set aside for pick up within the time requested.
• Assist with training hired associates.
• Time management is required when taking breaks and lunches. Pechanga Resort and Casin Guestroom Attendant/Runner/ Lobby Assistant 9/2013-12/2015
• Complete the cleanliness procedures for each assigned room.
• Remove all used linen and replace with freshly cleaned sets.
• Vacuum, dust, wipe down and disinfect all areas in the guest room and suits as trained.
• Stock each room with the required amenities including shampoo, conditioner, body wash, tissues, hair nets and extra toilet paper.
• Assist guest with any questions or provide them with anything they might need.
• As a Runner I would be assigned a phone where I would get all guest requests through. My job as a runner would be to deliver items to the room.
• I would deliver refrigerators, water bottles, beds, coffee pods, amenities, linen, and laundry.
• Supervisors would also request lamps and coffee makers or lightbulbs for vacant rooms that needed those replaced.
• As a Lobby Assistant I would oversee keeping the lobby restrooms, pool restrooms, and employee lockers clean and stocked with all needed supplies. Burger King Cashier 6/2009-8/2013
• Take orders quickly and accurately for dine-in and drive-through.
• Fill all orders in a timely manner while asking cooks missing items.
• Fill drinks and make specialty drinks for orders requesting them.
• Upkeep the restaurant while maintaining the front registers if customers come in.
• Train newly hired cashiers.
• Help in all areas of the restaurant when needed. Skills and Abilities
• Providing over 10 years of exceptional customer service experience.
• Clerical work experience, quick learner.
• I am familiar with Microsoft word processing, outlook, excel, Microsoft teams and zoom meetings.
• Schedule handling
• Active listening, ability to make decisions
• Conflict management.
• Interpersonal, supervisory, training skills.
• Ability to work alone or in a team environment.
• Written and verbal communication skills.
• Goal oriented
• Mentoring skills
• Positive attitude, team player.
• Punctual, reliable, dedicated.
• Resourceful and well-organized
• Hard working
• Self-motivating
• Critical thinking skills
• Ability to multitask
• Surveillance camera operation skills
References:
Tarra Cilluffo 951-***-****
Joe Maldonado (951) 348- 8058
Jessica Isiago 909-***-****
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