Customer Service Team Members

Ashley Guseman

Bakersfield CA, *****

661-***-**** ********@****.***

OBJECTIVE

Recent Sociology graduate who is seeking full-time employment where I can utilize my strong analytical, research, and critical thinking skills to contribute to a dynamic organization. EDUCATION

California State University, Bakersfield Bakersfield, CA Bachelor of Arts, Sociology Human Services GPA 3.70 08/2022-05/2024 California State University, San Marcos San Marcos, CA Bachelor of Arts, Sociology GPA 3.56 08/2020-05/2022 SKILLS

Communication: Prior experience with both verbal and written communication in the customer service industry

Computer: Proficient in Microsoft Office Suite Word, Excel, PowerPoint) Leadership: Prior experience in guiding and supporting team members in their development, and ensuring that the team members are equipped with the necessary skills to succeed in their roles Analytical: Efficient experience in critical thinking, report writing, qualitative and quantitative analysis, and problem solving

EXPERIENCE

Priority Urgent Care Bakersfield, CA

Medical Receptionist 09/2021-10/2024

● Answer incoming calls, effectively scheduling patient appointments, and provides assistance with check-in

● Maintain consistent cleanliness and stock supplies for office and bathrooms

● Provide reception services by welcoming patients, initiating check-in procedures and handling insurance verification

● Collect patient co-payments and documented payment transactions

● Manage daily physician reports for pending appointments and follow up with patients on the referral wait list

● Process incoming referral requests for medical services and submit them to the appropriate insurance companies for authorization

Sales Associate/Cashier Bakersfield, CA

Smart & Final Extra! 12/2020-10/2021

● Ensured accurate accounting of financial transactions

● Processed all transactions through the POS system

● Optimized customer experience by facilitating easy product retrieval

● Mentored new team members on sales software system operation

● Performed a variety of tasks such as lifting heavy objects, carrying supplies and cleaning up debris

● Unloaded incoming shipments and placed items onto designated pallets or shelves Sales Associate Bakersfield, CA

Oakhurst Feed & Pet Supply 10/2018-01/2019

● Demonstrated proficiency in store products and inventory maintenance

● Maintained organized and well-stocked shelves while assisting with inventory pricing.

● Operated cash register and conducted end-of-shift money balancing

● Assisted customers in finding desired items and loading their purchases

● Helped customers locate products and checked the store system for merchandise at other sites. Volunteer Bakersfield, CA

Boys & Girls Club 11/2023-02/2024

● Engaged in team-building activities to foster stronger student relationships

● Collaborated with other volunteers to create a positive work environment

● Followed directions from supervisors and completed tasks within appropriate time frame

● Provided emotional support and encouragement to kids facing difficult times

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