Assembly Line Customer Service

Ja’Miyah Jones

[Warrenton, NC *****] [+* (***)- *04-6241] [**************@*****.***]

Objective

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Education

·[High School Diploma-Warren County High School

Warrenton, NC- May 2023

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Experience

·Assembly line, Glenn Raven

Norlina, NC August 2023 - Current

·Enhanced assembly line efficiency by streamlining mechanic processes and implementing time-saving techniques.

·Assisted with training new employees, sharing expertise and best practices for assembly line work.

·Supervised daily operations of the assembly line team, fostering an atmosphere of collaboration and teamwork.

·Improved production efficiency by streamlining assembly line processes and optimizing equipment usage.

·Assisted in training new hires on assembly line processes, ensuring they were well-prepared for success in their roles.

·Enhanced product quality by meticulously inspecting assembly line items and identifying defects.

·Optimized production processes by identifying areas of improvement in assembly line operations.

·Mastered various roles within the assembly line, showcasing versatility and adaptability that contributed to increased operational efficiency.

·Enhanced production efficiency by optimizing assembly line processes and equipment.

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·[Customer Service Representative, RemX Staffing

NC May 2023 - November 2023

·Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

·Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

·Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

·Responded to customer requests for products, services, and company information.

·Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

·Assisted customers in navigating company website and placing online orders, improving overall user experience.

·Collaborated with team members to develop best practices for consistent customer service delivery.

·Utilized customer service software to manage interactions and track customer satisfaction.

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Cashier, Burger King

Norlina NC July 2021 - August 2023

·Greeted customers entering store and responded promptly to customer needs.

·Welcomed customers and helped determine their needs.

·Worked flexible schedule and extra shifts to meet business needs.

·Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

·Built relationships with customers to encourage repeat business.

·Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

·Helped customers complete purchases, locate items, and join reward programs.

·Restocked and organized merchandise in front lanes.

·Handled multiple payment methods securely, minimizing discrepancies and potential losses.

·Resolved customer complaints professionally, leading to improved customer relations and loyalty.

·Enhanced customer satisfaction by providing efficient and accurate cash transactions.

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Skills & Abilities

COMMUNICATION

·Assembly line production

·Assembly line supervision

·Assembly line work

·Assembly line knowledge

·Customer Service

·Problem-solving abilities

·Active Listening

·Critical Thinking

·Data Entry

·Customer Relations

·Call center experience

·Money handling abilities

·Computer Proficiency

·Microsoft Outlook

·Scheduling

·Order Processing

·Documentation

·Microsoft Office Suite

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