Office Manager Data Entry
Resume:
Marilyn R. Periandri
*******.*********@***.***
Summary
45+ years as a customer service administrator/office manager
working indirectly and directly (retail) with the customer/s.
Capable of demonstrating strong problem solving and communication
skills. Able to work in a high-pressured environment. Self-
starter, capable of growth in any position, learning new applications,
processes, willing to take classes as needed for the job and/or self-
improvement.
Experience
Gagner-Toomey Assoc., Inc. July 2003-February 2024
Office Manager/Inside Sales/Admin Asst/Reception
Provide administrative support to 2 CEO's and sales reps. Route
calls to appropriate sales reps, handle outgoing/incoming mail; prepare FedEx/UPS packages to customers, order office supplies, maintain literature stock of principles represented, order samples from reps for customer’s use, maintain samples stock
* Process direct orders into RPMS(Rep Profit Management System)
* Maintain a specific customer acct via status reports/email/phone
* Provide quotes via email, phone to customer/distributors
* Proactive solving customer support issues on behalf of sales team
* Reconcile shipments from reports pulled off principle’s website
* Monthly reconciliation of commission payables, distribution POS reports
* Process/create weekly/monthly order status, sales comparison reports in EXCEL
First Funding Mortgage Corporation 2002
Admin/Clerical
Assisted with day-to-day office procedures as needed; filing, data
input of client information for loan processing, employment veri-
fications, copying of client documentation as needed to create
loan applications, delivery of documents to loan funders.
Hewlett-Packard, Sunnyvale, CA 2000-2002
Account Support Representative
Provide support to an assigned group of channel partner accounts
within the Consumer Business Organization (CBO). The position
performed daily supply chain activities including closed loop
order and delivery management, resolution of tactical fulfillment
issues and supporting the Sales Team's efforts to cultivate a
successful relationship with the accounts.
* Managed and/or supported the purchase order, order status and
shipment activities for an assigned group of channel partner
accounts.
* Interacted with accounts to ensure effective and efficient
execution of replenishment processes.
* Communicated product availability and known constraints to
accounts and sales teams.
* Closely managed deals and hot orders identified by the account
to meet expectations in a timely and efficient manner and avoid
the possibility of escalation up the chain.
* Supported sales organization by providing appropriate flow of
information on the status of customer account(s) to ensure supply
Marilyn R. Periandri Pg. 2
Supply demands were met.
Hewlett-Packard, Santa Clara, CA 1999-2000
Channel Replenishment Coordinator
* Executed tactical supply and demand matching activities to
ensure delivery of products in a timely manner.
* Proactively managed customer orders while influencing buy plans,
incremental requests, production plans, depot balancing, customer
behavior and replenishing programs.
* Ownership for order integrity, delivery and post sales processes.
* Resolved issues initiated by customers and business partners.
* Functioned as the primary customer contact for demand fulfillment
issues by accurately responding to a wide variety of customer
requests/inquiries.
Hewlett-Packard, Cupertino, CA 1998
Administrative Support
* Provided complete Administrative Support for the Operation
Procurement Department.
* Performed office tasks, typing, answering phones, data entry and
file maintenance.
* Reviewed blanket orders and sent out notification memos
requesting renewals or cancellations.
* Maintained and updated Transaction Register for Vendor Sub-
systems, Dun & Bradstreet reports for Core Buyers, input of
Electronic Disbursement Voucher data into the Customer Database
Maintenance System and designated to the appropriate buyer.
Hewlett-Packard Company, Palo Alto, CA 1977-1994
International Export Administrator/Sales
* Set up new customer accounts.
* Maintained accounts including terms and conditions, payment
terms, freight and disclaimers, mailing address, item
description, price and delivery.
* Coordinated and controlled physical and financial inventory
through efficient order management. Work closely with factories
and sales departments to monitor and expedite product avail-
ability and delivery to meet customer expectations.
* Created quotations.
* Provided pricing and availability of entire product line to U.S.
and foreign customers for export. Processed orders for inter-
national export to the Far East, Eastern Europe and Middle East.
Reviewed all orders for pricing, delivery, purchase agreements
and terms and conditions.
Software Knowledge
SAP, Microsoft Word, Microsoft Office XP, Excel, Windows 95,98,2000,
MPE, Unix for Workstations, RPMS(Rep Profit Management System),
Outlook, Publisher
Education
Campbell High School, Campbell, CA Prospect High School, Saratoga, CA
West Valley College, Saratoga, CA Kauai Community College, Puhi, HI
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