Customer Service Administrative Assistant

ANA LILIA GUTIERREZ *********.****@*****.***

WORK EXPERIENCE

Various Contract Assignments August 2022 - Current Payroll Specialist (Contracts)

● Supported manufacturing, distribution, retail, and healthcare companies

● Assisted Payroll Manager to process biweekly and semimonthly multi-state payroll for up to 600 employees

● Administered and inspected timesheets to prevent future errors and ensure compliance

● Processed ACH Direct Deposit forms for all employees and input to database

● Updated and maintained employee personnel files

Labor Now April 2018 - May 2022

Administrative Assistant/Customer Service

● Liaison to management, general public, vendors, personnel, and sale teams

● Input data into different systems for billing and monitored status on accounts

● Developed new filling procedures for various departments

● Reviewed and approved daily worksheets for Accounts Receivable

● Coordinate calendars and schedules to arrange all employee and management activity

● Sorted daily mail and distribute accordingly to pertaining divisions

● Operated various office equipment; copiers, printers, scanners, and mail system

● Greet in person customers and primary contact for multi line telephone calls Select Staffing September 2015 - March 2018

HR Generalist/Payroll Assistant

● Assisted Human Resources Manager with bi-weekly payroll for 175+ employees; verified timesheets, calculated wages, audit processing reports and submitted to ADP

● Onboarding, offboarding and conducted training for new employees

● Updated and maintained employee records for new hires, terminations, promotions, status change, employee verifications, and direct deposits

City of Bell July 1993 - July 2013

Management Analyst/Payroll Administrator

● Assistant to the Finance Director and City Manager's Office

● Supervised City Hall Administration day to day operations; Customer Service, Payroll, Accounts Payable, Accounts Receivables, Parking Administration, and Business License

● Processed full cycle biweekly payroll for 275+ employees for all City Departments

● Responsible for all payroll reporting; Cal-Pers, state tax and federal tax compliance

● Administered benefits; medical, vision, dental, life insurance, and retirement plans

● Prepared monthly bank reconciliations of multiple accounts; generated Treasurer's Reports

● Processed ACH/Wire transfers, IVR payments, reconciled 500+ credit card transactions

● Reviewed daily cash receipts for accurate G/L and bank account coding

● Youth Employment Training Program Coordinator; application intake, determined low income program eligibility, interviewed participants, administered pre-employment tests and conducted orientations. Assigned work to over 250 youth yearly within local public entities. Provided college leads for education enrichment EDUCATION

California State University of Los Angeles - Bachelors of Science-Business Administration SKILLS

● Payroll Administration

● Workday

● ADP, Paycom, Paychex, Sage

● Bilingual-Fluent Spanish

● Human Resource Generalist

● Full Cycle Recruiting

● Exceptional Customer Service

● Microsoft Suite,Outlook,10-Key

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