A Team Business Process
Resume:
DAMBAR NARAYAN SHAH
Baharadashi *, Rajgadh,Jhapa,Nepal
+977********** *************@*****.***
***********@*****.*** Dambar shah
Objective
To deliver the best of my knowledge, skills and abilities in a team oriented manner to obtain a good position with an organization which inherited by competitive and challenging atmosphere so that i can utilize my skills and experience and as well as the company in which I get opportunity to work. Look forward to work as business process and formulating highly strategic business decisions that result a significant growth and impact in the overall business performance. I do my work with full dedication and determination. Experience
Lulu Hypermarket Alqusais Dubai/ Lulu Hypermarket Ware house Alqusais Dubai Packer/Helper ( 2 Months)
Greet the customers in polite ways.
Packing all the items for the customers in properly manner. Taking barcode of without pricetag products, helping the cashier. Help the customers.
Lulu Hypermarket Alqusais Dubai
Salesman/ Merchandiser (1 year)
Arrange the shelves.
Always keep full products to the shelves.
Check the production and expiry date of the all products. Keep the shelves neat and clean.
Give the correct orders for the products as it required. Handle the customers in polite ways.
Tell the customers about new products and encourage them to buy. Give more priority first to our brand products.
Lulu Hypermarket Alqusais Dubai
Cashier (2 years)
Welcoming customers with smiling, greetings, answering their questions, listening to the customers first, helping them locate items and providing advice or recommendations. Operating hand scanner, bed scanners, scales, conveyer, sign board,cash rolls,monitor and other electronics. Arranging the exchange bill, line voids and voids receipts, make sure that all receipts are signed by supervisor and manager before submit to account department. Respect the supervisor and Managers and follow their instructions. Be loyal and punctual for the duty.
Do not make any own decisions without supervisor or manager. Follow the rules & regulations of the company and attend all the trainings. Be flexible for duty timing.
Always keep the counter neat & clean.
Do not argue with any customers, inform the customers to new offers & promotions going on store. Punch the customers items properly on the conveyer and avoid double punching. Scan one by one items properly with keep on eye on the monitor. Do not chat with other cashier while punching and do not talk your own language. After punching all items say bye the customers with smiling and tell them visit again our outlet. 2007 - 2017
07/03/2020 - 01.01.2021
25.01.2021 - 01.06.2021
Lulu Hypermarket Alqusais/ Lulu Hypermarket Karama/ Lulu Hypermarket Ajman/ Lulu Village Muhaisanah Customer Service Senior Supervisor/ Reliever for Asst. Manager in Lulu Village one time Greets and receives customers in a welcoming manner. Announcing the offers and promotions which is running to the store. Keep inform everything to the Manager and follow their instructions.
Taking care of the customer's needs by providing and delivering professional, helpful, high quality service, and assistance before during and after the customer's requirements are met. Serves customers by helping them select products. Exchange items and provide them credit note. First listen to the customers then responds in a polite ways. Coaching and mentoring staff to improve performance, making duty schedule. Managing a team, handling customers issues in a timely and effective manners. Manages financial transactions.
Support the Manager on duty to managing the overall smooth operation. Provides outstanding customer service.
Addressing customer inquires, resolving complaints, processing orders and providing information about products and services.
Answering customer enquiries or passing them on to the appropriate department. Taking customers feedback to our feedback form and forward to the Manager. Drives sales through engagement of customers, suggestive selling, and sharing product knowledge. Taking information from customers and entering it on a business database. Taking payments by cash, cheque or credit cards.
In rush hours arrange more cashiers to avoid long ques. Make sure that the customer's experience is a positive one. Keep communication professional, remain calm, speak softly, practice active listening, understanding, understand the customer's point of view, assess their needs, seek a solution. Abu Dhabi National Hotel compass LLC.
Cleaning Supervisor cum Driver
Sub. Contractor Dubai Expo 2020 site
Taking care of the all cleaning activities, staff briefing, handling clients, scheduling staffs. Attend fire safety training, work in heat training, Mental health training, Hygiene training, BICSE training, MSDS, COSHH training etc.
Delivering cleanings material to different location inside Expo 2020. Pick & Drop off the staff members inside/ outside from Expo 2020 site. Electrolux company Abu Dhabi
Cleaning Supervisor
Sub. Contractor Carrefour Dalma Mall
Attend daily cleaning activities.
Making staffs duty roasters.
Making report of the staff attendance and send invoice to the area supervisor of the company. Making inventory of cleaning materials.
Ordering cleaning materials to the company for monthly uses. Handling the clients issues and suggestions.
Arranging training for the staff on different topics for cleaning. 10.06.2021 - 05.12.2022
2001
2003
Electrolux company Abu Dhabi
Site Supervisor
Sub. Contractor Abu Dhabi University
Daily Staff briefing, training staff for different topics like personal Hygiene, grooming, Msds, chemical safety, health and safety training, cleaning while on go and so on. Make monthly report of work and staffs progress.
Handle the clients with super fast cleaning process. Arranging inventory of all cleaning equipments and machine. Arrange all the classroom, laboratory, table desk in professional way. Facilitate and allocate the staff on different location. Supervise the staff working on different location. Ordering the monthly cleaning materials for smooth running of University. Use Boomlift and scaff folding for high glass cleaning. Education
Namuna English Boarding school Phoolbari-6 Jhapa
S.L.C Pass
Sharda Higher Secondary college Rajgadh Jhapa
Bachelor of Arts
Skills
1. Ms word, Ms Excel, Ms office, Internet & email, Sap. 2. Integrity, Teamwork, Innovation. 3. Problem solving, decision making. 4, Active listening, Adaptability, Attentiveness, Creativity, Effective communication, Patience 5. Excellent customer service, Meeting sales goals, Products knowledge, Job knowledge, Verbal communication. Achievements & Awards
1.Lulu Hypermarket Ajman Appreciation certificate for the best performer of customer service supervisor. 2. Dubai Expo 2020 Achieved Virus Response Team certificate from Expo 2020 on 31 July. Interests
Singing, Dancing and Reading.
Languages
Fluent Nepali, Fluent Hindi, Fluent English, Normal Malayalam, Normal Arabic Personal Details
Date of Birth : 15/06/1985
Marital Status : Married
Nationality : Nepali
Religion : Hindu
Gender : Male
Driving Licence : Valid UAE License
Place : Dubai
Salary Claim : Aed 3850
DAMBAR NARAYAN SHAH
Reference
Salim VC sir/ Thamban KP sir / Ganesh Pillai sir / Ajay Nair sir - Lulu Group International Director/Gm
Driving License Detail
License No. : 3637605
Date of issue: 16/02/2016
Date of expiry: 23/02/2026
Place of issue: Dubai
Passport Detail
Passport No : PA2199751
Date of issue : 14 Dec. 2023
Date of expiry: 13 Dec. 2033
Place of birth : Jhapa
Issuing Authority: Mofa, department of passport
I hereby declare that above mentioned all information are true to best of my knowledge.
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