Project Manager Product
Resume:
JOHN DAVID MARINER
WEST PALM BEACH, FL 33413
Mobile 954-***-****
******************@*****.***
EXPERIENCE
Audiology Distribution, LLC, Palm Beach Gardens, Florida 2024 – PRESENT
Business Central Manager
Perform product manager and project manager duties for the Microsoft Dynamics Business Central ERP system. Other key duties include:
Conduct research and analyze market research data to determine customer needs and ROI.
Develop a product strategy including creating a roadmap for enhancements/modifications to the product.
Manage development efforts related to Microsoft Business Central
Create product workflows based on user interviews, data mapping, data analysis and SQL data extractions.
Write business requirement documents for approved enhancements.
Execute walkthroughs of system enhancements/processes to assure they meet feature and functional goals.
Cross Country Healthcare, Boca Raton, Florida 2018 – 2023
Business Systems Analyst/Project Manager/Scrum Master
Perform business operation and computer systems analysis for a leading Healthcare staffing company using agile methodology. Other key duties include:
Gather and document business requirements for new development while working at the liaison between programmers, UAT, implementation and business stakeholders.
Develop and implement test plans and training plans to ensure successful delivery of a project.
Perform technical product owner duties for proprietary leads system.
Perform Scrum Master duties while working with Product Owner and Product Manager to provide and prioritize user stories in JIRA for offshore development team.
Provide project plans that include tracking budget, scope, schedule, milestones, deliverables and change management according to established business targets for small projects as well as SDLC projects.
e-Builder Inc., Plantation, Florida
Business Analyst 2016 – 2018
Implemented program management software for a software company dedicated to owners of capital construction programs using agile and waterfall methodology. Supported customer sites including universities, government utilities, government highway departments, hospitals, and k-12 schools that resulted in cost savings of over 4%.
Served as Lead business analyst on multiple high value projects. Provided design, configuration and integration analysis resulting in fewer System/UAT errors and larger implementation margins.
Delivered innovative and engaging software training for clients and contractors, producing 15% higher user adoption rates on average.
Collaborated with team members to write high quality and accurate business requirements documents. Teamwork expedited completed implementation by 30 days.
Campus Management Corp., Boca Raton, Florida
Solutions Architect 2007 - 2015
Oversaw a team of 5 CampusVue Portal consultants and assisted them with the implementation of CampusVue Portal software for a leading provider of cloud-based SIS, CRM, and ERP solutions and services to higher education institutions using agile methodology and waterfall methodology.
Managed programs, projects and staffing for all CampusVue Portal implementations, leading to a 33% increase in Portal projects finishing on time and on budget, and a 12% reduction in churn rate.
Mentored junior level staff on technical and consulting skills, leading to greater customer satisfaction and increased CampusVue Portal project revenue by 10%.
Provided sales quotes for new CampusVue Portal implementations and assisted sales staff with site visits and demo calls resulting in over 90% of install base purchasing CampusVue Portal software.
Wrote and standardized technical implementation documentation for CampusVue Portal software, reducing project documentation completion time by 15%.
Developed new portal related software offerings with Product Management team, which led to a 20% increase in the number of early adopters.
Software Implementation Consultant 2004 - 2007
Implemented CampusVue and CampusVue Portal software at customer sites including universities, colleges, trade schools, and research facilities.
Conducted deep-dive analysis and requirements sessions to streamline solutions to difficult customer issues. Designed complex solutions that led to 20% faster implementation timelines.
Troubleshooted software and logistics problems for client projects leading to higher levels of customer satisfaction and generating 15% higher Customer Satisfaction Scores (CSAT).
Facilitated employee professional development by leading training sessions on CampusVue and CampusVue Portal software. Customized curriculum, addressed questions / issues, and served as trusted advisor for 1000+ faculty.
ADDITIONAL DATA
Applications: Coldfusion, dBASE, FoxPro, JIRA, Knowledge Man, Microsoft Office, Microsoft Project,
PowerBuilder, Salesforce, SharePoint.
Certifications: Dell Boomi Production Administrator, Certified Scrum Master (CSM) Executive Certificate in Project Management, Florida Atlantic University, Six Sigma Green Belt.
Databases: Microsoft SQL Server.
Languages: C, C++, COBOL, HTML (ASP), JavaScript, VAX Basic, Visual Basic, XML.
Platforms: Azure, AWS, Client/Server, Cloud, IBM Mainframe, Microsoft.NET, RS6000, SAAS,
VAX/VMS.
EDUCATION
UNVERSITY OF FLORIDA, Gainesville, Florida
Master of Business Administration (MBA), Hough Graduate School of Business
UNIVERSITY OF CHICAGO, Chicago, Illinois
Master of Arts (MA), Division of the Humanities
THE OHIO STATE UNIVERSITY, Columbus, Ohio
Bachelor of Arts (BA), College of Arts and Sciences
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