Data Entry Quality Assurance
Resume:
GIDEON NYANGAU
+254********* · ***************@*****.*** ·***************@*****.*** kinsmann6313@gmail.com20092 Imara Daima., Nairobi City, ST 00300. languages: Kiswahili and English. nationality: Kenyan
Objective: Highly motivated and results-driven professional with a background in business outsourcing and a passion for computer science and ICT. Seeking to leverage my expertise in both domains to drive innovation, optimize processes, and deliver exceptional client solutions in a dynamic and collaborative environment. Aspire to contribute to the growth and success of the organization by utilizing my strong analytical skills, technical proficiency, and client-centric approach to foster long-term partnerships and achieve business excellence
DATA ANNOTATION AGENT
Results-driven Data Entry and Labeling Specialist with a strong background in artificial intelligence, data mining, and advanced annotation techniques, including segmentation and LiDAR. Proven experience in efficiently managing large datasets and implementing precise labeling strategies. Proficient in optimizing data entry workflows and ensuring accuracy in annotation processes. Demonstrated expertise in utilizing AI tools for data analysis and mining valuable insights. Adept at handling complex labeling tasks and contributing to the development and implementation of innovative solutions.
Key Competencies
Data Entry and Labeling
Artificial Intelligence Skills
Data Mining
Team Collaboration
Quality Assurance
Leadership
Project Management
Subscription Video-on-Demand
Process Optimization
Professional Experience
Samasource kenya oct 2020 present
DATA ASSOCIATE
Led national-scale data operations, driving a remarkable 120% growth within a two-year period. Pioneered the design and execution of subscription video-on-demand over-the-top streaming products. Enhanced employee retention by introducing a novel internal communications approach and restructuring comprehensive employee benefits
Accomplishments:
Orchestrated a 120% growth in nationwide data operations over a two-year period.
Spearheaded the development and successful implementation of subscription video-on-demand over-the-top streaming products.
Improved employee retention rates through the introduction of an innovative internal communications methodology.
Restructured employee benefits to enhance overall satisfaction and well-being within the organization.
Implemented streamlined data processing workflows, resulting in a significant increase in operational efficiency.
Fostered a collaborative work environment, contributing to enhanced team productivity and cohesion.
Established key partnerships with external stakeholders, further expanding the reach and impact of data operations.
Introduced data quality assurance measures, ensuring accuracy and reliability in all facets of data processing.
Successfully navigated and implemented evolving industry trends, keeping the organization at the forefront of data management practices.
TECNOBRAIN KENYA Nov 2018 - Sept 2020
DATA ENTRY AGENT
Led data entry operations, achieving outstanding growth of 180% within a two-year period. Strategically recruited and onboarded a new application consultant to enhance team capabilities and drive continuous improvement.
Accomplishments:
Steered data entry operations, achieving an exceptional growth rate of 180% over a two-year timeframe.
Successfully recruited and onboarded a skilled application consultant, contributing to the improvement of team capabilities.
Implemented strategic initiatives to streamline data entry processes, enhancing overall efficiency and accuracy.
Fostered a collaborative and innovative work environment, fostering continuous improvement and teamwork.
Played a key role in the successful implementation of new technologies and methodologies, contributing to the advancement of data entry practices
DIGITAL DIVIDE KENYA Feb 2017 - Nov 2018
CALL CENTER AGENT
As a Call Centre Agent, adept at providing excellent customer service, I strive to uphold the highest standards of communication and problem-solving. My commitment to efficiency and customer satisfaction aligns seamlessly with the dynamic nature of call center operations, ensuring a positive and seamless experience for every interaction.
Accomplishments:
Consistently delivered exceptional customer service, maintaining high satisfaction scores and positive feedback.
Demonstrated proficiency in effective communication and problem-solving, contributing to a smooth and efficient call center operation.
Successfully adapted to the dynamic nature of call center tasks, handling a diverse range of customer inquiries and concerns.
Played a key role in maintaining and surpassing service level targets, ensuring timely and effective resolution of customer issues.
Collaborated with team members to enhance overall call center efficiency and contribute to a positive work environment.
certificates
1.Physical Security Training
2.AODocs Training {SO}
3.Business Continuity Management
4.cyber security training
5.code of conduct training
6.computer packages
Key achievedments
Helped to expand my team by 30 new members by being on team
team that was used to survey the project for rump up
Trained new agents on the new project mainly in excel sheet
Was part of the team that helped to code new working formulas on us
working hub
diagnosed issues with warehouse-critical hardware and software,
including handheld computers and station-specific systems for my
workmates
replaced receiving team’s handheld computers, coming in $5,000
under budget while purchasing devices which are guaranteed to last
over 5 years
Roles
1. trained some of my workmates on our new project of image annotation
2. served as a acting team lead in my team for two weeks
3. assigned to convey message to the rest of my team
4. elected team captain for my team on two consecutive terms
5. downloads and sends file to the account manager on work done weekly
skills
● computer maintenance expert
● readership Skills
● teaching Skills
● html expert
● conversant with excel sheet
● it troubleshooting & Problem Solving
● up-to-date knowledge of computer operating systems
● people skills & friendly, helpful attitude
● computer hardware systems & components
Memberships
Association of professional information technology communication students
2. Association of computer science and technology
Education background
2022-2023: Trained as a quality assurance at Sama
2019-2019: Trained as a first aider at sama
2020 -2024: East Africa institute of certified studies (diploma in ICT)
2018-2018: Sama school attained certificate in digital basics
2012- 2016: St Paul's Gekano High School obtained
Kenya Certificate of secodary Education
2003- 2011: Reuben primary school obtained
Kenya Certificate of Primary Education
hobbies
● reading novels/story books/bible
● playing rugby
● traveling
● playing football
Referees
Emmanuel Mbaka
***********@*****.***
Gabriel mwangi
************@*****.***
Ph. +254-***-***-***
Kevin Owiso
************@*****.***
SAVERIA ACHIENG
Project manager
Ph. +254*********
Contact this candidate