Customer Service Order Specialist
Resume:
Madison Lockett
(She/Her/Hers)
Temple Hills, MD 20748
*******.***********@*****.***
EXPERIENCE
Pappadeaux Seafood Kitchen, Cincinnati, OH — Server, Hostess, To-go order specialist
November 2020 - July 2021
-Welcoming and accommodating guests, food and tray handling, operating a POS system, memorizing food and drink menu as well as specials and features, managing and operating seating rotation system with servers upon guests’ arrival, organizing and creating reservations, as well as both opening and closing before/after a shift.
Ben’s Next Door, Washington, DC — Server
June 2022- November 2022
-Greeting and servicing guests as well as food and drink menu memory. Also completing closing duties at the end of a shift.
The Smith, Washington, DC- Server
November 2022- December 2023
-At the Smith I created an experience for guests, as well as being knowledgeable about food and beverage menus, which changed frequently with the seasons. Also following strict procedures regarding allergies to ensure safety for guests.
Mi Vida Restaurant, Washington, DC- Server
February 2023- December 2024
-Enhancing guests’ experience, while suggestively selling dishes and drinks. Painting mental pictures of said food and drink in a timely manner due to the high volume of the restaurant.
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SKILLS
Adaptability
Customer Service
Cash Handling
Works well with teams and others
Eager to learn and try things with a ‘student’ mentality
Easygoing and amicable temperament
Dependable
EDUCATION
Howard University Washington, D.C. — B.A. in Criminology with minor in Psychology
August 2020 – December 2024
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