Project Management Scrum Master
Resume:
Hasan Waqar
Salesforce BA/SharePoint PM
******.*********@*****.***
Professional Summary:
IT professional with 10 years of experience in Business Analysis, Project Management, Salesforce implementations, and SharePoint development. Expertise in Salesforce/SharePoint deployments, migrations, integrations, and live application support, along with leading large-scale projects using both Waterfall and Agile methodologies.
Skilled in managing cross-functional teams, identifying risks, creating project plans, and producing key documentation like BRDs, FRDs, and training materials. Extensive experience in designing, developing, and deploying SharePoint solutions, including site customization and integration, to support Zero Trust Maturity for Federal agencies. Proven ability to collaborate with stakeholders, ensuring timely delivery, security compliance, and alignment with business objectives.
Education:
Bachelor’s degree from Punjab University
2nd bachelor’s degree - Business Admin (MIS) from Strayer University
Salesforce Active Certification:
oSalesforce Certified Admin ADM 201 (2454287)
oSalesforce Sales Cloud Consultant
Other Certifications:
oPMI Project Manager Professional
oScrum Alliance Certified Scrum Master
oActive Public Trust
Core BA Expertise:
Business Analysis
Project Management
Technical Design
Visual Studio
O365 Customization
User Acceptance Testing
Risk & GAP Assessment
Requirements Management
PowerShell
Jira
Salesforce Deployments
Agile Scrum & Waterfall
Project Schedules/Docs
Power Platform
HTML/CSS/JS
Professional Experience:
Senior Salesforce/SharePoint Functional Lead July 2023 – Present
Client: SteamPunk
Location: Mclean, VA
Collaborated with Technical/Solutions Architects and Developers to translate business requirements into well-architected Salesforce solutions, ensuring efficient use of the Salesforce platform.
Developed, tested, documented, and maintained Salesforce solutions, integrations, and data migration elements using declarative development tools such as flows, validations, approvals, and Lightning components.
Executed detailed test plans, including writing test cases and unit tests, to ensure high-quality delivery of Salesforce solutions.
Adhered to coding standards and participated in code reviews, ensuring design patterns were followed and best practices were implemented.
Managed administrative functions within Salesforce, including maintaining user accounts, profiles, roles, security settings, and data access.
Configured and optimized Salesforce workflows, sharing rules, permission sets, and other platform features to meet business needs.
Administered both standard and custom fields in Salesforce, ensuring accurate mapping across various system integrations.
Analyzed and troubleshot database issues, diagnosing and resolving problems to ensure seamless system functionality.
Played a key role in training initiatives, supporting user adoption by conducting training sessions and providing ongoing support to new users.
Developed and deployed tools to streamline business processes, driving efficiencies and improving key performance metrics.
Actively stayed current with Salesforce platform updates and new feature releases to leverage the latest capabilities in system design and implementation.
Collaborated with product owners to understand business needs, translating them into actionable Salesforce user stories and requirements.
Led and participated in Agile project delivery, including leading grooming sessions, maintaining the product backlog, conducting sprint ceremonies, and ensuring successful testing and deployment of features.
Provided leadership and mentorship to junior functional resources, overseeing their work and supporting their professional growth.
Applied Scrum methodologies in day-to-day operations, contributing to the success of the team as a Certified Scrum Master.
Possessed strong communication and problem-solving skills, continuously working towards enhancing system performance and user satisfaction.
Led the design, development, and deployment of impactful SharePoint sites and applications to support Zero Trust Maturity objectives for a large Federal agency.
Ensured SharePoint system security by configuring and managing user permissions in accordance with best practices and Zero Trust principles.
Implemented automation solutions using Microsoft Power Platform, including Power Apps and Power Automate, to enhance process efficiency and streamline business operations.
Senior Salesforce/SharePoint Functional Analyst September 2022 – July 2023
Client: REI Systems
Location: Sterling VA
●Worked along with PM, Stakeholders, and development team as a member of core team towards the implementation of Grants project.
●Participated in a discovery session to identify the scope of work and synthesize the business requirements from stakeholders.
●Worked closely with PO to identify and prepare the High-level milestones and timeline for the project release.
●Worked with Business Clients and Partners to identify business requirements, analyzing business, produced functional specifications, data flows and business rules.
●Used salesforce Knowledge to prepare Process-flows, Wireframes, and Activity Diagrams to ensure easy understanding of the project features.
●Organized and facilitated daily stand-ups, sprint planning, demos, and other Scrum-related activities/meetings.
●Work closely with the Salesforce Development team to help them with functional and data issues.
●Facilitated end to end UAT event with large user groups. Tracked the defects and addressed them with the development team.
●Customized SharePoint functionality to meet organizational needs; successfully troubleshot and debugged SharePoint issues to maintain optimal performance.
●Managed the complete SharePoint development lifecycle, from content creation and customization to implementation and ongoing evaluation.
●Skilled in data collection, auditing, and presenting actionable insights through detailed reports and dashboards.
Senior Salesforce Business Analyst Feb 2022 – September 2022
Client: AmerisourceBergen
Location: Conshohocken, PA
Interacted with clients and project managers to gather, validate and document requirements and specifications/acceptance criteria for work items/requests.
· Documented business process flows, use cases, user stories and acceptance criteria.
· Assisted in the testing process through development of test cases, executing test cases, and coordinating bug tracking and issue management among internal and client teams.
· Worked collaboratively with onshore/offshore development team members and project managers.
· Collaborated with the QA team to ensure testing of software both before and after completion, and ensured that appropriate documentation is completed
· Performed Requirements Refinement Sessions with Stakeholders, and created User Stories, mockups, Training Manuals for the end users.
Senior Salesforce/SharePoint Lead BA September 2016 -August 2022
Client: Corporation for National & Community Service
Location: Washington, DC
●As a requirement lead identified and prepared the High-level milestones and timeline for the project release.
●Worked with Business Clients and Partners to identify business requirements, analyzing business, produced functional specifications, data flows and business rules.
●Used salesforce Knowledge Prepared Use Cases, Process-flows, Wireframes, and Activity Diagrams to ensure easy understanding on the project features.
●Work closely with Salesforce Developers and help them with functional and data issues.
●Lead the Business analyst team in show and tell sessions showing prototype of the developed functionalities in the systems.
●Prepared UAT Test plan, Test case scripts and conducted UAT sessions to assist end users in testing for Alpha Release of System.
●Collaborated with internal teams, external vendors, and Federal agency stakeholders to ensure successful SharePoint application deployment and operations, ensuring alignment with project goals and security standards.
●Expertise in SharePoint Online/On-Premises development, including site customization, workflow design, and content management.
Technical Salesforce/SharePoint Lead BA/PM March2016-July 2016
Client: Capital One
Location: Richmond, VA
●Worked on Requirements Management, Project, and Release plans, monitor project schedules to ensure timely completion and implementation of the project within approved time.
●Demonstrated ability to manage complex SharePoint projects from design to implementation and ensure alignment with business objectives.
●Worked with Business Partners, Product Owner, to identify business requirements, analyze business processes and source data, produced functional specifications, data flows and business rules.
●Drove Sprint Planning & retrospective sprint sessions for various projects, and managed Business and Technical Documentations related to various projects.
●Prepared Use Cases, Process-flows, Wireframes, Project UML Diagrams, and Activity Diagrams to ensure easy understanding of the project features.
●Assisted the on-site PM for understanding the latest status of projects being worked by the development team, handling scheduling of personnel, drafting reports, and being the first line of communication with the Customer concerning project and team issues.
●Built the clear requirements development strategy for each customer engagement with a strong understanding of Salesforce’s capabilities and limitations and can clearly communicate those to customers.
●Lead discovery workshops, which include the facilitation of large audiences, solution presentations, and prototype demonstrations.
●Responsible for identification and inventory of customer process pain points and gaps in best practices.
●Performed rapid analysis and decomposition of complex business information into technical process components, technical and business strategy roadmaps and applied a detailed technical solution.
● Participated in Release management session and performed Demo with the project team.
●Assisted the system team to migrate the development in the testing environment.
●Designed and deployed Data.com matching rule to identify the duplicate in the system.
●Designed and Deployed the Duplicate rules to eliminate duplicate record and strategy for merging this record.
Salesforce Lead BA/PM Oct 2015-February 2016
Client: State of Ohio E-License release 3.0
Location: Columbus, OH
Responsibilities:
●Managed large Salesforce implementation/Integration and support projects and communicated effectively with clients regarding the Salesforce project, technology, and business functionality.
●Worked closely with Salesforce architects, technical teams, and Jr. Business analysts to deliver project scope on time, on budget and with high quality deliverables.
●Used Salesforce experience and assisted PM to develop accurate work estimates, project budgets and timelines and ensured client satisfaction targets are achieved.
●Performed Requirements Planning Sessions with Stakeholders, and prepared BRDs, FRDs, TDDs, RTMs, Training Manuals, and many other project related documentations.
●Exercises required controls and propose improvements as required, including quality plans, issues and action logs, risk management plans and change control plans, for all aspects of the project’s assignment.
●Conducted meeting with state boards to gather requirements and worked on Agile and Scrum Methodology for Salesforce custom app implementations. Organized and facilitated daily stand-ups, sprint planning, demos, and other Scrum-related activities/meetings.
●Guided the team through the development, testing and implementation stages and reviewed the completed work effectively.
●Hands-on experience of Salesforce user Roles and Profiles and sharing setting and used field level security along with page layouts to manage access to certain fields. Designed and deployed Custom tabs, Validation rules, and Auto-Response Rules for automating business logic. Created workflow rules and defined related tasks, email alerts, and field updates. Created and configured various Reports and Report folders to assist State boards to better utilize Salesforce as a based-on needs of State boards.
●Ensured by performing QA activities with proper Test cases and assisted in reviewing the test cases provided by the QA team and providing feedback.
●Lead UAT Sessions with the users from different State Boards and gather feedback and provide it to the Development team.
Entrepreneur / Business Analyst Oct 2009 – Sep 2015
4 Bees Inc
Location : Alexandria, VA
Responsabilités :
●Defined business requirements and analyzed the possible technical solutions.
●Ensure the development teams are practicing the core agile principles of collaboration, prioritization, team accountability, and visibility.
●Design test cases and ensure the test cases trace back to the original business and technical requirement.
●Prepared and executed test cases for Navigational test, Functionality testing and GUI testing using Test.
●Designed, developed document templates based on Software Development Life Cycle (SDLC).
●Assisted in designing test plans, test scenarios and test cases for integration, regression, and user acceptance testing (UAT) to improve overall quality of the application.
●Assisted in designing test plans, test scenarios and test cases for integration, regression, and user acceptance testing (UAT) to improve overall quality of the application.
●Assisted project managers with the development of project schedules and develop requirements and preliminary design for client applications.
●Collaborated with the QA team to ensure adequate testing of software both before and after completion, maintained quality procedures, and ensured that appropriate documentation is completed.
●Assisted in developing test cases and testing strategy for conducting UAT (User Acceptance Testing).
Assisted in development of training materials for new technology and process improvements.
Business Analyst Jul 2004 –Oct 2009
Dream Homes
Woodbridge, VA
Responsibilities:
●As a Sr. Business System Analyst, work closely with Product Owners, and SMEs to understand their system needs, mapped them to Salesforce platform and features.
●Assisted Project Managers and conducted various meetings with business teams to understand their application needs and documented them with the help of Process Flow diagrams and Use Cases.
●Performed Sprint Planning, Demo, and Retrospective sessions with Project Team.
●Prepared Project Schedules, Action logs, Gap Analysis Document, Risk management plans and Change control plans for all aspects of the project’s assignment.
●Migrated Legacy application to Salesforce platform along with the complete data.
●Prepared and maintained BRDs, FRDs, Technical Design Documents, RTMs & Uses Cases.
●Worked on understanding data model, Entity relationship diagrams (ERD), and prepared the data migration strategy document with complete data transformation model.
●Objects Relations - Created simple, and Many-to-Many relationships, Junction objects, implemented Roll-up Summary fields to aggregate data from child records on the parent.
●Worked with various Uses Roles, Profiles, Permissions, Public groups, OWD, sharing rules.
●Actively involved in the configuration of Salesforce.com application according to the business requirements.
●Worked on Workflow rules, Approval Process, Validations, Knowledge Articles and Content Manager.
●Work closely with Salesforce Developers and help them with functional and data issues.
●Created and maintained Salesforce Reports and Dashboards.
●Worked on Data Migration activities – Excel, V-lookup functions, Data Loader.
●Performed functional testing of the application after the development in various Sandbox Orgs to validate different business rules, and features.
●Written and executed functional test cases, and prepared test analysis reports with Testers.
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