Customer Service Grand Rapids

KEVIN BLAIR

Wayland, MI ***** 616-***-**** **********@*****.*** WWW: Bold Profile

Dynamic leader with proven expertise in operations management and team leadership, honed at American Seating Company. Excelled in enhancing production metrics and efficiency across multiple plants, demonstrating exceptional time management and decision-making skills. Achieved significant improvements in inventory accuracy and shipping processes, showcasing a strong blend of customer service and complex problem-solving abilities. Was also a Business Unit Manager for Fuel Systems before they went out of Business in 2007/2008.

Metals/Welding Manager, 07/2022 - Current

American Seating Company – Grand Rapids, MI

• Managed and motivated employees to be productive and engaged in work.

• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

• Cross-trained existing employees to maximize team agility and performance.

• Established team priorities, maintained schedules and monitored performance.

• Worked effectively in fast-paced environments.

• Self-motivated, with a strong sense of personal responsibility.

• Excellent communication skills, both verbal and written.

• Proven ability to learn quickly and adapt to new situations.

• Skilled at working independently and collaboratively in a team environment.

• Demonstrated respect, friendliness and willingness to help wherever needed.

• Managed time efficiently in order to complete all tasks within deadlines.

• Demonstrated strong organizational and time management skills while managing multiple projects. Plant Supervisor, 10/2020 - 07/2022

Cascade Engineering – Grand Rapids, MI

Oversaw off-shift operations across two plants resulting in exceptional production metrics. Shipping and Receiving Manager, 10/2008 - 07/2020

PROFESSIONAL SUMMARY

WORK HISTORY

Mayville Engineering Company – Byron Center, MI

• Oversaw warehouse staff and maintained efficiency in fast-paced environment for 3 plants.

• Organized storage areas to optimize materials movements and minimize labor hours.

• Conducted counts and audits of inventories to identify and resolve discrepancies in records.

• Increased record accuracy through thorough shipment content verification.

• Reduced shipping errors by implementing a comprehensive quality assurance program. Created effective communication channels between warehouse staff, management, and customers to address concerns promptly and maintain smooth operations.

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• Enhanced shipping efficiency by implementing streamlined processes and procedures. Associate Of Applied Business: Business, 05/1986

Grand Rapids Community College - Grand Rapids, MI

Had several courses in APICS, and other classes in Business.

• Customer service

• Team leadership

• Time management

• Decision-making

• Complex Problem-solving

• Task delegation

• Operations management

• Shift scheduling

EDUCATION

SKILLS

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