Customer Service Sales Representative
Resume:
Dawn Wood
Chicago, IL *****
**************@*****.***
●Highly motivated potential worker seeking an opportunity to learn, navigate, and master a day working in Customer Service or as a Sales Representative and using skills to organise and prepare in order to positively contribute to the organisation's objectives, while gaining valuable skills.
EDUCATION
Sacramento Charter high school - Sacramento, CA ( Graduation: Spring 2018)
CSU Chico - Chico, CA (Fall 2018-Spring 2021)
CSU Sacramento (Fall 2021 -Fall 2022)
RELEVANT COLLEGE COURSEWORK
Marketing Management, Macro and Micro Economics, Financial Management, Accounting I
RELEVANT TECHNICAL SKILLS
Software: Salesforce, Google Workspace/G-Suite, Microsoft Word, Google Spreadsheets, PowerPoint, Microsoft Excel
LEADERSHIP ACTIVITIES AND INTERESTS
President • 916 Harmony • Sacramento, CA ( Fall 2016 -present )
Vice President • St. Paul Baptist Church youth choir • ( Winter 2016 - present )
Captain • Sac Warriors AAU basketball • ( Fall 2014- Summer 2016 )
Varsity Member • Bradshaw Christian high school • ( Spring 2013 - Fall 2014 )
ACHIEVEMENTS
Pre - Freshman Engineering and Science program • Chicago State University • Chicago, IL ( Summer 2012 )
Speech Contest • Sacramento Rotary • South Sacramento, CA ( Spring 2017 )
Speech Contest • Jack and Jill of America, Inc., Sacramento Chapter (May 15th, 2017)
Speech Contest • Sacramento Rotary • South Sacramento, CA ( Spring 2018 )
Speech Contest • Jack and Jill of America, Inc., Sacramento Chapter (May 5th, 2018)
SKILLS / TALENTS
• Skilled Typer - 50 words a minute
• Public Speaking - can speak very articulately with excellent customer service skills
• Customer service - has worked customer service jobs remotely and in person. Adept at handling situations to ensure customer satisfaction
• Skilled Computer User - has the ability to adapt very quickly while working with computer
• Proficient in Microsoft Word, Office, Google Docs, Spreadsheets, and Excel
•Managing High Stress/Fast Paced Environments
COMMUNITY SERVICE
Calvary Christian school • Sacramento, CA ( Summer 2016 ) Small K- 12 school
Secretary & Teachers Aid
●Adequately filed and organized in order to better help teachers and the principal
● Successfully helps teachers put together lesson plans in order to prepare for class
●Refreshed materials in order to keep process flowing
St. Paul Baptist Church • Sacramento, CA (2016 - present) Baby and Toddlers Childrens Nursery.
●Watched and tended to small children
●Prepared snacks for children
●Ran errands for head teachers
●Helped teach small children alphabet and numbers
●Engaged and interacted with children
Warriors Basketball AAU (2013 - 2016) Scorekeeper and Snack Bar helper
●Helped keep cores for numerous games back to back
●Helped load and unload snack bar
●Helped to prepare the food at snack bar
Food Stall (2016-2017) Cashier and Greeter
●Greeted customers and guided them through menus
●Organized materials and food to assist cook
●Helped organize money
●Checked out customers and gave them their requested items or food
WORK EXPERIENCE
Fast Eddie's Sandwich Shop (Jan. 2019 - Apr 2019) Runner and Cashier
●Gets orders out to customers in a quick and timely fashion
●Cleans tables, windows, as well as floors
●Preps cookies that go with every sandwich and other necessities while preparing for opening
●Takes orders and payment at the cash register
McDonalds (June 2019 - Sept 2019) Crew Member
●Prepares hundreds of orders on table for customers
●Participates in keeping restaurant clean
●Keeps record in food safety book to meet food standards
●Interacts with customers regarding issues
●Takes the orders of customers
CSU Chico Office of the Registrar (Oct 2019 - Mar 2020) Student Assistant
●Worked in fast pace office setting greet students and checking them in
●Worked with programs like Word, Excel, and Spreadsheets
●Corrected a system error that affected 1200 students within 2 days.
●Maintained Spreadsheets for certain majors and fixed any errors
●Answered phone calls and provided customer service to students
●Helped address and correct issues students or alumni faced
Assurant Customer Service (May 2020 - June 2022) Remote customer service agent
●Helped address issues or concerns customers had with their software
●Produced useful and successful solutions to issues customers faced
●Ensured satisfaction in order to retain customers
●Documented customer issues and solutions provided that were used into fix their problem
●Learned how to Cold Call using a dynamic script in order to effectively address client issues and concerns
●Learned how to maintain clean record keeping of sales outreach
Red Roof Inn Merrillville (November 2022- Present) Front Desk & Housekeeping
●Checks in customers at front desk and assigning them a room and key
●Knowledgeable about how to properly take different forms of payment from customers in order to check them in
●Responsible for making sure guests are checked out by the check out time
●Responsible for taking deposits for rooms and pets
●Assigning rooms to housekeeping to ensure rooms are done by check in time
●When short staffed, has preformed housekeeping duties such as cleaning and stripping linens
●Ensured guests satisfaction with rooms by accurately cleans and making beds up to the hotel’s standards
●Responsible for cleaning and bringing dirty towels and making sure they are in rooms
●Responsible for making sure rooms are completely stocked with cups, towels, soaps, etc
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