Customer Service Administrative Assistant
Resume:
ANDRAYA
CARTER
**********@*****.***
HTTPS://WWW.LINKEDIN.COM/I
N/ANDRAYA-CARTER-2B8586266/
SKILLS
Admissions Process
Customer Service
Problem Solving
Business Writing
Excel Spreadsheets
Task Prioritization
Document and File Management
Meticulous Attention to Detail
EXPERIENCE
ADMISSIONS OFFICER/ SOUTH COLLEGE
04/2024 – Present
Working with students by providing them with information on various programs. Reviewing applications, updating records, processing paperwork, setting appointments, listening and guiding students through their obstacles, while having empathetic interactions. Giving online tours and walking students through the enrollment process. CUSTOMER SERVICE REPRESNTATIVE/ CVS CAREMARK
04/2023 – 03/2024
Interacts directly with costumers to answer questions, solve problems, provide education, and maintains our company’s reputation for high- quality service.
Works independently with self-directed performance. ADMINISTRATIVE ASSISTANT/ AC LANDINGS CO.
02/2020 – 04/2023
Customer Service – Answers telephones and directs public office traffic; schedules and processes application request.
Conducts all business in accordance with the company policies and procedures, Landlord Tenant Act, Fair Housing, ADA, and other laws pertaining to leasing units.
Manages company waiting list and completing tenant annual renew applications.
Provides direction on all resident issues, mediates resident complaints. ADMINISTRATIVE ASSISTANT/ FUTURE FOCUS
CHILDCARE
04/2019 – 02/2020
Answered telephones and directed the public to appropriate areas. Organized and tracked each participant’s paperwork to be compliant with the state.
4
2
Computers and Technology
Appointment Coordination
Multitasking and Time Management
Strong Organizational Skills
Schedule Management
Verbal and Written Communication
Microsoft Office
Decision Making
Teamwork
Billed and collected payments for each participant’s account. Created employee schedules.
Coordinated parent and staff meetings.
Provides direction on all resident issues, mediates resident complaints. Answered telephones and directed the public to Assisted in the training and onboarding of new hires.
VERIFICATION SPECIALIST/ JUSTIFACTS CREDENTIAL
VERIFICATION, INC
03/2018 – 04/2019
Documented and recorded submitted information for verification. Scheduled times to speak with different schools and employers regarding verifying information.
Managed and organized multiple files daily.
Researched and solved problems in a timely manner
EDUCATION
BACHLOR OF SCIENCE/ MAY 2017
California University of PA
Business Management Major, Marketing Minor
Industry Certification/Software- Excel, Word, Power Point, Internet, Eventbrite, Bright Wheel
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