Project Manager Business Analyst
Resume:
PAUL BRUNDAGE
Meridian, ID 83646
****.********@*****.***
SUMMARY:
A personable and motivated leader who increases productivity. An experienced analyst and project manager able to communicate effectively, find creative solutions, and troubleshoot difficult scenarios in even the most demanding work environments.
SIGNIFICANT STRENGTHS:
Project Management
Business Analysis
Team building
Agile Methodology
PROFESSIONAL EXPERIENCE:
TVI Inc. Meridian, ID 2020-2025
Program Manager: Responsible for project scoping and delivery of multiple projects on time and on or under budget.
Managed the installation, configuration, and deployment of the company’s new SSO system Okta.
Led the development tram in advising, scoping, and developing a new process to leverage the analysis of the Azure dashboard to increase the security footprint of the IT department.
Created new workflows and processes to facilitate a new reporting system using ADO and agile data to produce real time capacity and cost BI reports for management.
Led the business through an RFP and implementation of a new endpoint tracking system for the security team.
Advised guided the business to facilitate the migration of the current development process through a transformation into using the Agile methodology, which led to greater communication and visibility to the business as well as identifiable timelines for the completion of work.
Programs Used: MS Office suite. Windows 10,11, Visio, Okta, ADO, SharePoint
PlusOne Solutions Boise, ID 2019-2020
Project Manager/Senior Business Analyst: Responsible for project scoping and delivery of multiple projects on time and on or under budget.
Facilitated the installation, configuration, and deployment of the company’s new BI solution.
Led the development team in advising, scoping, and developing a new API for the business which led to increased sales for the business.
Created new workflows and processes to facilitate a ticket submission and analysis process. This effort led to increased efficiencies and visibility of the work in progress to the stakeholders.
Led the business through an RFP and implementation of a new document management solution, which led to greater customer satisfaction by leveraging it into the company’s new API process
Advised guided the business to facilitate the migration of the current development process through a transformation into using the Agile methodology, which led to greater communication and visibility to the business as well as identifiable timelines for the completion of work.
Programs Used: MS Office suite. Windows 10, MS SQL 2016, You Track, Visio, SQL Workbench
J.R. Simplot (Modis) Boise, ID 2018-2019
IT Business Analyst: Responsible for requirements gathering and Documentation for multiple projects. Managing project tasks for the North American team
Created workflow and configured a story process for a new project tracking system for new project leading to companywide implementation of solution
Assigned a global project as the lead analyst for North America to facilitate requirements gathering as well as managing on-site resources to facilitate implementation of the new software Enablon.
Promoted to an analyst and project manager for the North American team after realizing that there were some gaps in the process I could fill with my extensive technical background.
Guided the North American team to success on deliverables concerning data cube creation and enterprise reporting solutions. Initial assessment was a cost of 120k, but my team completed these tasks for under 20k leveraging existing resources and technology.
Programs Used: MS Office suite. Windows 10, MS SQL 2010, 2016, SharePoint, Visio, Visual Studio, MS Project, Visual Studio, SQL Workbench, Enablon.
MWI Animal Health (Eliassen Group) Boise, ID 2017-2018
Project Manager/IT Business Analyst/: Responsible for requirements gathering and data collection on the Banfield IBS upgrade.
Analyzed and managed the Banfield admin tool for the IBS cutover project.
Successfully managed, communicated changes and updates in the project plan for the Banfield IBS cutover.
Programs Used: MS Office suite. Windows 7, 10, MS SQL 2010, 2016, Jira, Visio, Visual Studio, MS Project.
Blue Cross of Idaho (KMP) Meridian, ID 2015-2017
IT Business Analyst/ Agile PO: Responsible for requirements gathering and data collection as well as acting Product Owner for the MQM and Provider teams.
Analyzed and managed the MQM scrum team in delivering a successful dashboard for the Medical Director to increase her team’s ability to manage the preauthorization trends needed to realize cost savings for managed care.
Successfully proposed, planned, and managed the migration of the Crystal Reports server environment which will lead to less technical debt and cost savings for Blue Cross.
Facilitated the migration and conversion of the Crystal environment to SSRS, saving the company time, software costs and man hours in retiring the current environment and leveraging technology already in use.
Planned, proposed, and implemented a solution for replacing and managing Access databases in the environment. This increased the productivity of the team due to these requests being managed.
Programs Used: MS Office suite. Windows, 7, 10, MS SQL 2010,2016, FACETS, TFS (For Agile sprint planning and quarterly deliverables), Jiva, Visio, Visual Studio.
Les Bois Credit Union Garden City, ID 2011-2015
IT Director: Responsible for the management and staffing of the IT department. Main directives were analysis of business processes leading to recommendations on improvements and cost cutting measures.
Researched and formulated a proposal with timelines and ROI justifying a purchase of SBS 2011 and a VMWare server for the purpose of migrating the credit union environment to Exchange, AD and WSUS.
Successfully proposed, planned, and managed the migration of the entire server environment to a VMWare solution, saving the credit union over $20,000 in server replacement costs and increasing critical process uptime dramatically.
Planned, proposed, and established a replacement for the internal website. The long-term initiative was to replace the main web site with a community “Facebook” like webpage for employees and members.
Directed the IT team through analyzing the current document database and storage process leading to a formal proposal. This resulted in a successful implementation of the new document management and MFP printer/scanner solution. The result was significant savings and efficiencies by reconfiguring the database to conform to the company’s document retention schedule and eliminated the need for a carrier service as well as process improvement and lowering per page costs with the new printers.
Programs Used: MS Office suite. Windows XP, Vista, 7, 8.1, SBS 2011, MS SQL 2008, Server 2008, Laserfiche, Intact, Linux, Exchange, Office 2007, 2010,2013, MySQL, Active Directory, VMWare ESX, Dolphin, CU Prodigy.
Nouveau Tek LLC Boise, ID 2008-2011
IT Manager/Project Manager: Analysis of business client needs followed by a formal proposal leading to the management of hardware implementation and software development on small to large-scale IT projects.
Proposed and established a hosted remote-control tool that increased the flexibility and efficiency of the Nouveau Tek staff.
Researched and implemented open source tools versus paid products saving the company $36K annually. This included a CRM and shopping cart solutions.
Analyzed the business needs, proposed, and presented solutions leading to the signing of a million-dollar development deal. Led team on development project with client, resulting in further contracts for Nouveau Tek.
Programs Used: MS Office suite. Windows XP, Vista, 2003.2008 Server, Linux, Exchange, Office 2003/2007, MySQL, Ghost Enterprise Edition, Active Directory, VMWare ESX, Terminal Services, Adobe Creative Suite, Deskpro, Moodle, Drupal, Sugar, Magento, Dolphin, Open BravoERP.
Carlson Leisure Travel (Tek Systems) Boise, ID 2006-2008
Systems Administrator/Analyst: Advise management on and implement new IT solutions to increase company-wide efficiency and productivity. Maintain and trouble-shoot all servers on-site and in St. Louis location. Certify and deploy all software at Boise and St. Louis sites. Manage Idaho location for company specific applications.
Expanded the availability and viability of internal tools versus third-party products saving the company $153K annually.
Proposed and implemented site-wide use of Ghost Enterprise Server for software and PC image deployment decreasing need for contractor support by 32%.
Led initiative for trunk side recording solution bringing company to 100% compliance on 3 major contracts resulting in penalty fee savings.
Programs Used: MS Office suite. Windows XP, 2000 Server, 2000 Advanced Server, 2003 Advanced Server, Macintosh OS X, Office XP and 2003, SQL, Lotus Notes, Ipass, Ghost Enterprise Edition, Norton Antivirus, PCAnywhere, Active Directory, Norton Utilities, VMWare, Terminal Services, Worldspan, Sabre, Adobe Creative Suite, SMS, SharePoint.
GMACRFC (Tek Systems) Burbank, CA 2003-2005
Lead IT Analyst: Maintain, troubleshoot PC’s. Analyze and implement better and more efficient ways to increase production and efficiency.
Implemented new policies streamlining the migration from Windows NT 4.0 to XP, reducing migration time drastically.
Modernized ordering and PC deployment methods increasing inventory accuracy and decreasing PC setup time.
Revamped inventory system resulting in $30K savings in over-charge fees.
Programs used: Windows NT 4.0, Windows XP Professional, Office 98, 2000, XP, 2003, Active Directory, Exchange, MS project, FrontPage, Adobe Creative Suite, Oracle, MS Access, Adobe Acrobat Pro, Altris.
Eaton Aerospace (Tek Systems) Los Angeles, CA 2002-2003
Lead IT Administrator: Maintain, troubleshoot PC's and servers. Analyze and implement better and more efficient ways to increase production and efficiency.
Engineered an Active Directory pre-migration plan that reduced the work time by 32%.
Implemented new policies and procedures that clearly defined the IT process to end users, reducing call volume by 36%.
Developed a more efficient desktop migration process, reducing PC downtime by 74%.
Spearheaded project for automated attendant phone system, saving the company $46,000 yearly.
Programs used: Windows NT 4.0, 95, 98, 2000, 2000 Server, 2000 Advanced Server, XP, Office 98, 2000, XP, Ghost, Active Directory, Terminal Services, Cognos, Citrix Metaframe, MFG Pro, IQS, Exchange, Trend Antivirus, MS Project, FrontPage, Visio
Symantec Beaverton, OR 2000-2002
IT Technician: Maintain and repair site's computers in LAN/WAN environment.
Invented back-up solution improvements with the Ghost team resulting in a 3-million-dollar savings for the company.
Led team in Active Directory migration, motivating team from last place to company leader in the world-wide implementation.
Developed a more efficient desktop migration tool, expediting process by 38%.
Programs used: MS Office suite. Windows NT 4.0, 95, 98, ME, 2000, 2000 Server, 2000 Advanced Server, XP, Macintosh OS 9.1, X, Office 98, 2000, XP, Oracle 11i, Siebel, Lotus Notes 5.06, 5.07, 5.08, Ipass, Nortel VPN client, Ghost, Norton Antivirus Corporate Edition, PCAnywhere, Novell Netware 4.11, 5.1, 6, Active Directory, Raptor firewalls (hardware and software), Zone Alarm Pro, Norton Utilities, Winfax, Talkworks, VMWare, Terminal Services, MAS90, 200
Cascade Northwest Eugene, OR 1995-2000
Network Administrator: Developed, built, and maintained LAN/WAN environment
Created a new network with 30+ workstations, increasing productivity and profit.
Trained and advised existing staff to successfully utilize new hardware/software.
Implemented remote usage of network resources, increasing company flexibility, and allowing for new growth.
Replaced the need for on-site network maintenance by using remote access tools, reducing response time for critical situations by 80%.
Programs used: MS Office suite. Windows 2000, 2000 Advanced Server, XP, Office 2000, XP, Lotus Notes 5.08, Ipass, Nortel VPN client, Ghost, Norton Antivirus Corporate Edition, PCAnywhere, Active Directory, Zone Alarm Pro, Norton Utilities, Winfax, Terminal Services, Timberline
USMC Camp Pendelton, CA 1986-1992
Scout Sniper/Sniper Instructor: Developed training materials and was an instructor at the sniper schools in Camp Pendleton and North Carolina
TRAINING AND DEVELOPMENT:
Management Training, Project Management. Agile PO training, Agile Analyst Training, MCSE Certification, Lotus Notes, Exchange, Ghost, VMWare
EDUCATION:
Northern Arizona University
Agile PO certification
Agile Analyst certification
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