Project Management Strategic Planning

SCOTT MORRISON

***********@*****.***

Mobile Phone 941-***-****

https://www.linkedin.com/in/scottmorrison26

IT Professional Services

PROFESSIONAL SUMMARY:

Experienced IT operations and engineering leader with expertise in strategic planning, process optimization, and project management. Skilled in developing and implementing cost-effective IT solutions that align with business goals and drive corporate success. Proven track record in policy development, team building, and leadership, with a focus on technical documentation, troubleshooting, and innovation. Adept at managing cross-functional teams, ensuring timely, on-budget project delivery, and excelling in risk management, resource allocation, and performance strategies.

AREAS OF EXPERTISE:

● IT Systems & Security Development ● Project Management & IT Strategic Planning

● Operational Performance ● Budget Forecasting / Contract Negotiations

● Lifecycle and Workplace Services ● HIPAA & ACHA Regulatory Compliance

● Change Management Cost Reduction ● Business Process Improvement CAREER HIGHLIGHTS:

● Lead Engineer & Project Manager for client cyber-related systems and services, such as compliance management, threat detection, and prevention. Penetration Testing, Social Engineering, situational base education, and training. internal & external SOC development. RCA reporting and learning.

● Successfully led multiple migration experiences, including department moves, software replacements, and the implementation of new or modified applications, utilizing an Impact metering tool and providing three types of educational training. Efficiently managed resources, achieving completion of each project under budget and within the specified timeline, demonstrating adept budgetary control and strong time management and governance skills.

● Founded a Service Desk Leadership Council, uniting Corporate, Hospital, and IT divisions to standardize new applications and tools.

● Responsible for strategic planning and execution for all IT operations of 18 employees and ensuring alignment with corporate goals. Served as Chair of the Communications Committee. Managed a staff of 9 supporting all employees. Project Managed new clinical systems interfaces with third-party applications and vendors. 1

PROFESSIONAL EXPERIENCE:

IT Services Contractor - Lead Engineer IT Contractor

01/01/2023 - PRESENT

● Led engineering teams for new and established companies, providing clear communication and direction to define IT goals, responsibilities, performance expectations, and measurement criteria.

● Offered consulting and implementation services to help businesses leverage technology for growth, including education on cybersecurity tactics, social engineering, and emerging threats.

● Delivered situational-based cybersecurity training to equip businesses and individuals with the skills to defend against cyber threats.

● Provided leadership development, goal setting, succession planning, and mentorship programs, alongside motivational speaking to inspire and empower employees. Gamma Tech Services - MSP/MSSP (Cybersecurity) IT Lead Engineer

3/20/2020 – 01/01/2023

● Lead Engineer for new and existing business, developing plans, budgets, and process flow charts. Developed organization structure design for business growth and expansion of new services. Development of Policies and Procedures to manage mergers and acquisitions smoothly keeping customers and internal staff updated with current timelines and job status. As a result of 50% growth and around $100,000 in monthly recurring revenue.

● Server support and buildout on-prem and virtual (AWS)

● Run, implement, and support Naples’ only local Cybersecurity & full IT Service program, providing services for over 65 Commercial Businesses & 800 residential clients

● Led and developed a team of Software Programmer Developers, MS 365 Suite Admin Designers, and Application System Specialist for 69 Unique and individual businesses, with close to 500 company-specific different applications. Developed Sharepoint Wiki for internal and external resource management, along with how-to videos.

● Consult with private and commercial customers, accessing current needs. Responsible for budget and solution development including contract development.

● Led, Disaster Recovery (DR) Planning local and Co-Location/Remote design, RCA Development, and reporting.

● On-site and remote troubleshooting for networking, computer, hardware, and software issues

● Provide project management, budget, timelines, and resources to maximize the scope of work

● Experience with: Unifi, Meraki, Watchguard, SonicWall, Datto DNA <Failover> Firewall, Jumpcloud, Bitdefender EDR, Rocket Cyber, Bullphish, Graphus, Spanning, RMM Platforms, O365, AD, NINJA, IT Glue, Syncro, Zoho, CB, and 3CX VOIP Phone System, NAS/SAN – Synology, Datto, EMC, Microsoft Azure, etc. 2

Hospital Corporation of America Inc. (HCA) - IT Lead Engineer / Systems Administrator

7/2010 − 2/20/2020

● Radiology Interface Project: Led integration using AI to reduce billing errors, preventing 85% of potential Radiology center closures.

● IT Governance Improvement: Enhanced departmental communication and governance, achieving top performance ratings in four months.

● Monitoring Optimization: Improved nurse-to-patient monitoring ratios within project budgets.

● VOIP Integration Savings: Saved $50K through VOIP hybrid system integration with Nortel.

● Cost-Effective Video Production: Produced an internal promotional video for $3K, avoiding a $16K expense.

● BI Reporting Implementation: Used BI reporting and custom tools to measure service success during travel restrictions.

● HL7 Migration Experience: Extensive experience in migrations with HL7 interfaces and testing.

● Open-Heart Center Project: Served as Lead Engineer, installation 200 CISCO Switches, 65 Wireless APs, 700 Hardware devices, completing the project on time with significant savings.

● Policy and Education Development: Achieved 90% target goals in two years through effective policy and education initiatives.

● Organizational Initiatives: Enhanced performance with an electronic bulletin board and communication channels.

● PCM and eMar Project Completion: Delivered on time and within budget.

● Help Desk Improvement: Raised customer service ratings from 90% negative to 98% positive in one month.

● Online Resource Revamp: Reduced repetitive topic calls by 45% with department-specific online information.

● Shared Service Model: Centralized IT services at the division level.

● Mobile Device Initiative: Implemented a smartphone project, saving 50% of staff time on administrative tasks.

● Server Implementation: Built servers on and off-premises.

● Network Development: Designed and installed complete networks from scratch. TRAINING:

● IT Lead Engineer education development for Networking, Infrastructure, Hardware & Software

● Project Management, Time Management Service Excellence, Management Courses - HCA West FL Division

● Essential Skills for Healthcare Managers - DDI Leadership Development Program

● Model-Netics (Management Course)

● Conflict Resolution - DDI Leadership Development Program

● Coaching for Results Effective Teamwork & Coaching Staff - Studer Group

● Effective Teamwork and Coaching Staff Management Course - DDI Leadership Development Program HCA Information

● Technology and Services – HDIS Healthcare Technology Certifications

● 2000 – 2005 HIPAA, LAWSON, Remedy, BOSS, CONFLUENCE, and SharePoint

● RCA Development and Diagnostic Analysis

3

Contact this candidate