Customer Service Retail Merchandiser

YOLANDA JACKSON

251-***-**** • *********@*****.***

EMPLOYMENT HISTORY

Ceramic Decorator/Retail manager, Chilmark Pottery, West Tisbury, MA, Martha’s Vineyard Season: June – October, 2015 - 2019, 2022, present

• Arranged displays, set prices, took sales, organized and recorded custom orders, and assisted customers.

• Enhanced customers experience by informing them about the history and workings of the pottery studio.

• Decorated pottery and assisted with projects and collaborative pieces. Retail merchandiser/Customer service – Hallmark Marketing, Mobile, AL 7/2016– 5/2019

• Set cards and seasonal displays according to the specified plan for each store.

• Organized merchandise on racks and shelves to maintain visual appeal and drive continuous sales.

• Engaged customers and promote merchandise.

Graphic design artist, Mobile, AL

2013 -2016

• Determined client needs.

• Developed work schedules for the creation and production of design solutions.

• Designed, produced and delivered the final design/art in appropriate file formats. Record label design • Let There be Drums logo design • Album cover layout Claims processor /Customer service - Catastrophe Management Solutions, Mobile, AL 7/2010– 12/ 2011

• Researched, triaged and mapped claims, scheduled inspection appointments.

• Provided initial contact, scheduled inspection appointments and addressed customer questions and concerns.

• Updated Excel trackers and accurately reported production numbers.

• Supported adjuster by creating and maintaining their agenda. Graphic artist - Freelance as requested, Mobile, AL

• Determined the needs of client.

• Developed work schedule for the creation and production of design solutions.

• Designed, produced and deliver the finished project in appropriate file formats. Artist/Student - American University of Rome, Rome, Italy. 2005 – 2008

• Freelance artist – designed invitations and stationary. Art director - Lamar Advertising, Baton Rouge, LA

1999 – 2004

• Directed the production of artwork for interstate signs, overseeing that all specifications were met for each state per its requirements. Confirmed with national and regional accounts that logo/art was requested and completed as specified.

• Developed and maintained efficient production schedules for all art produced.

• Hired, trained and supervised art staff.

• Managed artists and delegated work loads.

• Designed and produced brochures, stationery templates, logos and promotional items.

• Established and maintained good working relationships with appropriate vendors for the production of printed material. Graphic designer - UPMC Health System, Pittsburgh, PA 1990 – 1998

• Designed and produced brochures, newsletters, various staff and patient materials and items for programs and promotions.

• Organized and produced the UPMC Health System Graphic Standards Manual as well as inform others of the correct use of the UPMC Health System Identity.

• Created and maintained stationery templates for UPMC Health System and affiliate Hospitals.

• Trained and managed freelance artists as needed for specific projects. Education

The Ohio State University - BS Visual Communication Design American University of Rome, Rome Italy -Courses: Italian language and Marketing Bishop State Community College – Completed prerequisite courses for: Physical Therapist Assistant Program Anatomy & Physiology I, II Psychology

Biology; Physical Science Oral Communications

Computer Experience

Proficient on Windows and McIntosh platforms

Corel Draw, Adobe InDesign, Creative Suites, Adobe Illustrator CS, Photoshop, Pages, Microsoft office, Microsoft PowerPoint, Excel, Next Gen, Xact Analysis Honors/Interests

Church Council Member

Mobile Museum of Art Member

Mobile Art Association Member

Honor Society Member

Awarded College of the Arts Scholarship, The Ohio State University

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