Quality Assurance Software

AARTI SHAH

Cell: 732-***-**** Email: *********@*****.*** (Linkedin:/aarti-s-863841b7)

SUMMARY

With over 15 years of experience in software quality assurance, I bring strong expertise in client interaction, requirement gathering, and analysis. My goal is to lead a team in designing, implementing, and supporting high-quality system development. I aim to collaborate with clients to define their needs, develop clear business solutions, and gather and analyze quality data to empower management in making informed, high-quality decisions. MailOnline (DailyMail), NY July 2018- Present

Manager Quality Assurance

● Led iOS mobile app testing across multiple devices (iPhone, iPad) to ensure consistent functionality, usability, and performance across interfaces.

● Performed comprehensive performance testing, including CPU, energy, and battery usage analysis, as well as identifying overheating issues during long sessions on various devices.

● Conducted network bandwidth testing using Device Developer Mode (Network Conditioner) to simulate different network conditions and ensure optimal performance in varied environments.

● Led payment testing and validated in-app purchase (IAP) flows, ensuring seamless transactions and troubleshooting payment gateway issues.

● Supported and triaged user-reported issues via Support Inbox, providing timely solutions and communication with customers.

● Ensured accurate ads testing and integrated solutions for in-app advertisements to verify functionality and ad- serving logic.

● Managed testing processes for TestFlight builds, ensuring that new app versions met all functionality, usability, and performance standards before release.

● Utilized MITM (Man-In-The-Middle) proxies, such as Charles Proxy, for network call testing to ensure API integrations and data exchanges were secure and performant.

● Applied Postman for manual API testing, validating endpoints and integrations, and testing push notification delivery using Firebase and other notification services.

● Utilized Firebase Analytics and Google Analytics (GA) for event tracking and app usage reporting, providing insights into user behavior and application performance.

● Maintained continuous integration and dependency management using Terminal for Pods, handling CocoaPods updates and troubleshooting dependency-related issues.

● Actively participated in Agile development processes, including daily scrum stand-ups, sprint planning, and retrospectives, ensuring efficient project management and alignment between QA, dev, and product team goals.

● Collaborated with cross-functional teams, including developers, product managers, and designers (using Figma for requirements gathering and design reviews).

● Worked closely with the product owner and developer team to prioritize bug fixes and new feature implementations based on feedback and business needs.

● Managed regression testing cycles, ensuring that new code didn’t affect previously working functionalities and performing full test coverage on all impacted features.

● Led detailed bug reporting and documentation, ensuring clear and concise communication with the development team for quick resolution of issues.

● Oversaw an offshore testing team, ensuring that testing deliverables were met on schedule, and coordinated remote efforts for maximum efficiency.

● Managed defect triage processes, improving defect identification and resolution time by 30%. Technologies & Tools: Xcode, iOS Simulator, Appium, Java, Cucumber, Node.js, WebDriverIO, XCUI Test Suite, Jira, Confluence, Firebase, Postman, Charles Proxy, TestFlight, CocoaPods, Figma, Agile methodologies (Scrum, Sprints) Viewlift (Snagfilms), NY Aug 2015 - July 2018

QA Lead

● Quality Standards & Metrics: Define quality standards and metrics for the project/product, ensuring alignment with all stakeholders for review, closure, and agreement.

● QA Team Leadership: Communicate quality matrices to the QA team, address queries, and ensure adherence to defined quality processes.

● Test Planning & Process Definition: Develop comprehensive test plans and define processes for various testing phases (unit, functional, performance, stress, acceptance, etc.).

● Quality Assurance & Issue Tracking: Oversee test planning, execution, quality assurance, and issue tracking to ensure that all development tasks meet the defined quality criteria.

● Automation & Manual Testing: Promote a balanced approach between automation and manual testing within the QA team, continually raising the bar for quality standards.

● Test Strategy Review: Review and update test strategies to ensure comprehensive coverage of all testing aspects.

● Team Building & Resource Management: Build a strong QA team by selecting the right mix of resources and skill sets, assigning tasks based on individual strengths.

● Cross-functional Collaboration: Foster strong relationships between cross-functional teams, including development, configuration management, product management, and program management.

● Mobile & OTT Testing: Extensive experience testing mobile (iOS/Android) and OTT apps (Apple TV, Fire TV, Roku, Xbox), with a focus on subscription/payment and offers.

● Scrum Master: At times wear the new hat as Scrum Master to diversify my work commitments towards the company where my role included to implement Agile processes, including daily scrum meetings, sprint planning, and retrospectives.

● Onshore & Offshore Coordination: Manage both onshore and offshore QA teams, ensuring smooth communication and task delegation.

● Testing Methodologies: In-depth experience with various testing methodologies, including regression testing, black-box/white-box testing, positive/negative testing, security testing, system and integration testing, and end- to-end testing.

Pearson Education, NY Aug 2014 - April 2015

Sr.Qa Analyst/PDA device(tablet) Testing

● Test Plan Development: Analyzed Business Requirements (BRD) and Business Use Cases to develop comprehensive Test Plans, Test Scenarios, and Test Cases.

● Implemented best testing practices to enhance app quality and reliability.

● Collaborated in an Agile environment, ensuring iterative progress and adaptability.

● Coordinated with both offshore and in-house teams to align on project goals and timelines.

● Test Case Execution: Planned, created, and executed test cases using Rally to track and report test progress.

● Web Services Testing: Hands-on experience using SOAPUI for web services testing, ensuring functionality and integration meet business requirements.

● Mobile Application Testing: Good understanding of touchscreen phone applications and design, with specific focus on testing for mobile and tablet platforms (Windows).

● Performance Benchmarking: Conducted performance benchmarking for display, web browser compatibility, and overall stability to meet product expectations.

● Bug Tracking & Problem-Solving: Specialized in problem-solving and tracking bug reports using bug-tracking tools, ensuring issues were logged, tracked, and resolved.

● Mobile Technology Expertise: Extensive knowledge in mobile technologies such as GSM, GPRS, and WAP, ensuring thorough testing in the context of mobile networks and applications. UPS, NJ Aug 2011 – March 2014

Sr. Quality Analyst

● Collaborated with QA Manager and Business Analyst to create Test Plans, Test Cases, and Test Strategies based on Business Requirements.

● Attended Change Request meetings for comprehensive documentation.

● Followed Agile methodology to reduce risk through iterative development and real-time communication.

● Conducted SIT, UAT, Functional/Regression, Smoke, Backend, and Interface testing for web applications.

● Performed manual testing on web and mainframe applications to ensure functionality.

● Executed data validation and integrity testing using SQL.

● Reported and tracked defects using Serena Teamtrack and Mercury Quality Center.

● Conducted security testing, resolved compile errors, defects, and environmental issues.

● Maintained and modified QTP scripts for functional and regression testing.

● Measured server performance under load using Rendezvous points. EDUCATION & CERTIFICATION

● Bachelors in Computer Science, Gujarat University, India

● Software Quality Assurance Certified

● AWS Technical Professional Certified

● Mobile Automation Certified

● Mobile Testing with Appium Certified

● Certified Scrum Master (CSM)

HIGHLIGHTS

Testing Tools: Jira, Zephyr,Rally,Team Track,QC, QTP, Selenium,Appium, XCUITest

Testing Frameworks: CI/CD with Jenkins,Github (Actions) Knowledge of (Azure DevOps)

Software Lifecycle: Agile, Waterfall & SDLC

Test /Project Management Tools : Jira, MS Project, Rally, Sharepoint, Microsoft Excel, PowerPoint, Word

DB/Cloud Services : MS Access, SQL, AWS/ Dynamodb, AWS Language worked with: Java, HTML, gherkin

Mobile OS/Devices: IOS, Android, Windows

OTT platforms : Roku, Apple Tv, Fire Stick, Xbox console, Design and Editing: Figma, Sketch, Zeplin

Product Management Craft Mentorship Program:

Created a 1-1 mentorship program, aimed at

fostering the growth of both junior and senior

practitioners in the product space.

Scrum Master: Managed Sprint cycle with sprint

planning, Implementation, review, retrospective to deliver high quality product

Team Leader : Collaborated with a Team of

engineers (DEV & QA) to manage the project in a

timely manner to meet stakeholders & product

requirements.

Contact this candidate