Help Desk Support
Resume:
OBJECTIVE:
Obtain a challenging position which will allow me the opportunity to build upon my diverse IT background; career-skills and education that will be utilized toward continue growth and advancement in Videoconferencing Technology field.
PERSONAL INFORMATION:
U.S Citizen
DHS Public Trust Clearance
Certified VTC Crypto Operator
PROFESSIONAL EXPERIENCE:
US1-Cable/ IT1Cable 11/2024-Present
Gainesville,VA 20155
Cable Tech/AI switch install
Install QM9700 and QM9790 at Microsoft Data Centers locations at Lawrenceville, Phoenix,etc.
Install switches, install PDU,dress power cables, put labels on, put rings on power cables, take inventory
Communicate with team via WebEx
Send daily report for work progress and forecast for following day
Peraton,Arlington, VA 22202
201 12 St S Arlington, VA 1/2021-11/2024
Rich Media Engineer
VTC support Cisco Webex Series systems, Tandberg legacy systems, VQ Manger, SolarWinds Monitoring, TMS, VCS Control/Express, Call Manager, Digital Signage Omnivex, Pexip, Webex Support, Microsoft Teams Support, Zoom, Cisco Proximity, Macros, Update Software for Codecs and Servers
Install/troubleshoot Projector, Cisco Jabber
Troubleshoot/Monitor Revolab Mics, Crestron, Biamp,Shure Mics
Install/troubleshoot Cisco 8831, 8832 Speaker phones, CP-7841 Desktop Phone Series,
Convergenz./Arlington, VA 22202
201 12 St S Arlington, VA 1/2022-12/31/2022
Rich Media Engineer
Strong knowledge of Webex, Microsoft Teams, Zoom VTC set up and configuration, Video Conference Lines (VCL)
Currently fulltime on site support at Arlington for MSHA and supported DOL customers in D.C. FPB during first 3 months
Support Cisco sx80, sx20, c60, c90, dx80,webex kit plus, dual profile 55 and 65 for MSHA
Experience with PEXIP conferencing platform; cisco call manager, cisco TMS, VQ Manager, Digital Signage (Omnivex);ServiceNow
RJ IT Solutions Inc./Arlington, VA 22202
201 12 St S Arlington, VA 8/2019-8/2021
VTC Coordinator
VTC Help Desk support for over 100 IP Tandberg/Cisco Endpoints to support the Mine Safety and Health Administration
Creating conferences on Cisco TMS
Support Cisco sx80, sx20, c60, c90, dx80,webex kit plus, dual profile 55 and 65 for MSHA
Support, test and operate Cisco TMS, VCS-C, VCS-E, MCU MSE 8510 and 4510 MCU
Create, set up, troubleshoot and train users for Cisco WebEx, Microsoft Skype, Microsoft Teams, Blue Jeans, GoToMeeting
Advanced Technologies and Laboratories (ATL)/ Washington, D.C.
801 I St. NW, Washington DC. 20536 6/2017-10/2018
VTC Engineer - Department of Homeland Security (DHS)
VTC Help Desk support for over 1000 IP and ISDN systems
Creating conference on RMX4000/MGC bridge, opening tickets ServiceNow, testing systems, and monitoring conferences
Hands-on involvement with installation projects including gathering requirements, creating Statements of Work, obtaining cost estimates, placing orders, and follow up/testing
Support special task from client such as budgetary requirements and certifications, infrastructure troubleshooting, and new infrastructure installations
Knowledge of Polycom DMA 7000 and RSS 4000
Create, set up, troubleshoot Sonexis webinar accounts.
Knowledge of video streaming technology, troubleshooting and maintaining VBrick 7530, transmitter, receiver, VEMS mystro maintenance software.
Verigent/Springfield, VA
1803 Research Blvd #402, Rockville, MD 20850 2/2017-5/2017
AV Installer - National Geo Spatial Intelligence (NGSI)
Worked on install team to install several VTC/AV rooms at National Geospatial Intelligence (NGA)
Mounted devices, projectors screens, speakers, cameras
Pulling low-voltage cable and terminate cables by crimping or soldering methods
Worked in ceilings using ladders or lifts
Built AV Racks, connected devices and solder cables
Testing and troubleshooting finished products
US1 Cable/ Gainesville, VA
14869 Links Pond Cir, Gainesville, VA 20155 6/2016-10/2016
Cable Technician II
Pulled and tested Cat5e/6 cables, fiber, coax cables
Installed Bricks, harnesses, Mini Racks, Servers, and Routers
Installed wireless access points in multiple data centers
Terminated all cables using rj45 with crimp tool and terminated a patch panel using Panduit Mini-com
Printed labels and bar codes for phone lines and computer LAN connections
Tested cables using testing kit to make sure configuration and connectivity is working properly
Installed and configured rack systems for hardware storage and networking
Scheduled meetings and consultations for US1 cable customers
Troubleshoot voice/data cables, network, printers and Microsoft applications
ASRC Primus Solution/ActionNet DOE Washington, D.C.
7000 Muirkirk Meadows Drive, Suite 100, Beltsville, MD 20705. 10/09 – 5/2016
Video Scheduler/Facilitator/Bridge Admin - Department of Energy (DoE)
Installed and configured NT4 Quad NT1 ISDN Network Termination Devices to provide for STE ISDN phones for over 40 users
Created several cross over cables to upload software from computer to Polycom video systems
Used T1 tester and customized ISDN BRI tester to troubleshoot ISDN BRI and PRI lines from DMARK location to network closet to conference room where devices are
Cleaned up cables, dressed cables, printed labels and bar codes for phone lines in DMARC location
Installed and configured Polycom HDX 7000, Cisco C20, SX20, C40, C60, Codian MSE 8210, Codian 4205, AMX, Creston
Assisted users from several agencies locally and internationally for DOE in coordinating, booking, reserving, scheduling, testing, troubleshooting, monitoring, and conducting IP H.323/SIP/ISDN point to point and multipoint classified and unclassified VTC sessions
Responsible for troubleshooting VTC hardware, software, room equipment and network connectivity issues with IP and ISDN connections
Monitored the HQ network TelePresence Management Suite to troubleshoot and add new systems to the network
Created Remedy tickets for any problems found during VTC sessions, installs, equipment orders, and requisition for new VTC installs and followed through until ticket was closed
Created SOP for unclassified/classified VTC rooms for customers and VTC technicians on team to follow
Responsible for training customers to use VTC equipment including peripheral devices such as Smart board, laptops and all new equipment that is part of VTC rooms
Create, Set up, troubleshoot and train users for Cisco WebEx account users
ASRC Aerospace Corporation, DOE Washington, D.C.
7000 Muirkirk Meadows Drive, Suite 100, Beltsville, MD 20705 09/08 – 10/09
Telecommunication Technician - Department of Energy (DoE)
Facilitated unclassified videoconferences supporting 65 plus video systems across the DOE Complex
Intergraded end user Laptop PC Scan Converter; LAN connections; Document Camera; VCR-DVD; LCD projectors and audio only participants as requested
Monitored the HQ ISDN network Madge M200 as necessary to identify and resolve any connectivity problems
Configured, upgraded and troubleshot Polycom and Tandberg video systems as necessary to ensure proper operation within the DOE video network.
EDUCATION:
George Mason University, Fairfax, VA 08/2010 – Present
Bachelor of Science in Business Administration
Northern Virginia Community College Annandale, VA
Associate in Applied Science Degree in Business Administration – June 2008
Oakton High School, Vienna, VA – June 2005
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