Human Resources
Resume:
SUSAN ZANTELLO
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EXPERIENCE
Substitute Teacher
October 2015-Present Issaquah School District, Issaquah, WA
Demonstrated competency in multiple subject areas, developing new engaging curriculum in various long-term assignments.
Encouraged critical thinking, collaboration, accountability and fun.
Fostered positive relationships with students, parents, and colleagues and counseled on personal or academic concerns.
Incorporated current events into all curriculum topics, as well as connections to history to develop global awareness among students.
Long Term Positions: AP Economics, Sales & Marketing, Business, Special Education (18 to 22 & K-5), Social Psychology, Principals’ Assistant, Abnormal Psychology, Contemporary Issues, Sociology
Volunteer Sports, Schools, Underserved Youth, Community-25 years
Utilized problem solving and organizational skills to manage multiple projects simultaneously, additionally budgeting and allocating funds.
Organized and assisted in fundraising, special events and programs to drive outreach initiatives.
Demonstrated and fostered leadership and interpersonal skills working collaboratively with volunteers, staff and students on various projects and maintaining all confidential information.
Oversaw student recognition programs and scholarship criteria.
General Contractor Highmark Development, Chelan, WA- 3+ years
Created project schedule, budget, resource plan and organized all phases of development through construction.
Coordinated with architects, engineers, city and state on building requirements and obtained necessary permits & licenses.
Built 5 single family homes and developed 3 short plats.
Corporate Regional & Area Human Resources Director
Nextel, Bellevue, WA- 7 years
Created and implemented a comprehensive strategic plan to maximize effectiveness of the human resource department, aligning with corporate objectives in a rapid growth, startup atmosphere.
Guidance on employee relations; performance, behavior, disputes, termination, disciplinary procedures, harassment & conflict resolution.
Facilitated employee initiatives focused on building a positive work environment and promoting collaboration among team members.
Collaborated with department managers to assess staffing, training and compensation needs, based on company growth plans.
Investigated grievances (internal or external) on alleged violations.
Oversaw leadership development, staffing, performance, payroll, compensation, benefits, training, legal compliance, work environment & employee relations.
Created benchmarking metrics such as retention, compensation, satisfaction and diversity - tracking industry performance indicators.
Partnered with senior leadership to create policies, strategic goals and objectives for the business, including HR alignment.
Responsible for all human resources in Washington, Oregon & Hawaii offices and additionally oversaw human resource department managers in Colorado’s call center and area offices.
As the Western regional director, managed senior management disciplinary & development, HR project lead when absorbing a company acquisition, & projects that impacted the Western region.
Human Resource Generalist & Recruiter
Space Needle, Seattle, WA- 4 years
Developed and presented training for staffing, orientation, customer service and internship programs.
Created and tracked talent acquisition metrics: applications, interviews, interest qualification, sources, hire and retention rates.
Designed materials to enhance recruitment, improved success rates.
Oversaw staff incentives and award programs.
Ability to coordinate interviews, on boarding and training to multiply departments from sourced & interviewed candidates.
Worked with L&I on claims in a multiple union environment.
Demonstrated ability to effectively manage multiple projects, meet deadlines & provide administrative support on daily operations.
Developed internship programs, recruiting from colleges nationwide.
EDUCATION
Master of Business Administration- Human Resource Management
University of Washington, Seattle, WA
Kennesaw State University, Atlanta GA
Bachelor of Arts in Social Science
Ashland University, Ashland, OH
CONTACT
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