Social Media Customer Service

Sunil Kumar

Contact no- 732-***-****, *****-************@*****.***, Woodridge, New Jersey

Professional Experience:

**** – Present

Used Car Dealer Owner, Sai Motors LLC, NJ

• Oversee daily dealership operations, including sales, financing, and service.

• Purchased vehicles from auctions and coordinated repairs and inspections.

• Assisted customers in selecting vehicles based on their needs, preferences, and budget

• Processed sales paperwork, financing applications.

• Managed dealership inventory, arranged lot displays, and maintained vehicle presentation.

• Handle DMV paperwork, licensing, and ensure compliance with state and federal laws.

• Negotiate contracts with vendors, wholesalers, and repair service providers.

• Develop marketing strategies, including social media promotions, to drive sales.

• Monitor financial performance, set pricing, and manage customer relationships. 2014 – 2018

Car Salesman, Cars4u Dealership, Linden, NJ

• Assisted customers in selecting vehicles, explained features, and arranged test drives.

• Negotiated pricing, financing options, and processed sales paperwork.

• Managed inventory organized the sales lot, and ensured vehicles were presentable.

• Purchased vehicles from auctions and coordinated repairs.

• Handled DMV paperwork and posted listings on various platforms for sales.

• Move cars between dealership locations or for customer deliveries.

• Help customers locate vehicles and provide support as needed. 2018 – 2019

• Uber Driver - Provided professional and reliable transportation services while ensuring customer satisfaction.

Skills:

• Sales & Negotiation – Strong ability to close deals and build customer relationships.

• Inventory & Vendor Management – Expertise in vehicle procurement, pricing, and repairs.

• Regulatory Compliance – Knowledge of DMV regulations and legal documentation.

• Marketing & Promotions – Experience in digital advertising and social media sales.

• Customer Service – Dedicated to ensuring a positive buying experience. Language Known: English, Hindi, Punjabi, Gujarati

Education: Bachelor of Arts – Punjabi University, India 1992

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