Business Analyst Program Manager
Resume:
Pramod Adhikary, PMP, SAFe
Irving, TX *****
***********@*****.***
Professional Summery
With over 15 years of professional experience, I have proven my ability to excel in multiple roles, including Program Manager, Scrum Master, Business Analyst, and Quality Analyst. I have successfully delivered projects in time-constrained environments within various industries, such as Finance, Travel & Hospitality and Healthcare. My extensive domain expertise in these industries has allowed me to consistently deliver successful outcomes, both onsite and offshore.
My proficiency in managing project functions, including stakeholder communication, human resource management, budgeting, timeframe management, resource allocation, business planning, and change management, has enabled me to manage projects effectively and deliver successful outcomes. These skills, coupled with my ability to adapt to different industries and project scopes, make me capable of managing and delivering successful projects in various settings.
I have a proven track record of leading projects to successful completion, which has made me an important contributor to the success of the organizations I have worked with. My extensive experience and expertise make me an invaluable member of any team, and I am confident in my ability to deliver successful outcomes in any industry.
Education
MBA (Finance) – June 2008 - Keller Graduate School of Management, Devry Univ., New York City, USA
MBA (HRD) – Sept. 1997 - Central Department of Management, Tribhuvan University, Kathmandu, Nepal
B. Com (Financial Accounting) – Apr. 1994 – Bal Kumari College, Tribhuvan University, Kathmandu, Nepal
Major Certification
PMP Certification: Certified: July 03, 2024, Project Management Institute (PMI)
SAFe 4.5 (Scaled Agile Framework) Certified: Feb. 2018, Travelport, Denver, CO
SAFe 5.0 (Scaled Agile Framework) Certified: Feb. 2018, Travelport, Denver, CO
Epic Tapestry AP: Healthcare Core (TAP 110) –Jan. 2015 - Epic University, Madison, WI
Epic Tapestry AP: Healthcare Claims and Contracts (TAP 112) –Jan. 2015 - Epic Univ., Madison, WI
Six Sigma Certified - 2011– Liberty Institution, FL, USA
Business Analyst - 2011- Liberty Institution, FL, USA
Diploma in Quality Analysis - 2009 – Liberty Institution, FL, USA
Graduated in SAP/FICO - 2007– Global InfoTech, NY, USA
-Work Authorization: US Citizen
Major Skills
PM/BA Skills
Project Management
Stakeholders Communication
Requirement Gathering, Analysis & Documentation
Story Writing
Budgeting and forecasting
Strategic Planning and monitoring
Agile Methodology and Ceremonies
Risk Analysis
Change Management
Contract Amendments
Communication and Report Writing
Domain Knowledge
Trading of Financial Wholesale Products.
Commercial Lending
Stand By Letter of Credit (SBLC) Trade Lifecycle
Mortgage and Collateral Management
Payments & Collections Standards,
Banking Regularities and Compliances
Claim Validation and Adjudication
US Health System
MMIS Management System
HIS Management System
Membership Loyalty
Technical expertise
Jira, Confluence
HP Quality Control ALM
Graphical Presentation
MS Office 365, MS Office, MS Visio
RFPs and RFQs
Data Analysis and Reporting
Information Access Management and Messaging
Tableau, GCP, Informatica, Collibra, Jupiter
Release Train Engineer
SOAP UI/ Postman
Web Services/API’s-Postman
Webservices, Rest APIs, SQL, Oracle, Java
Chronological Summary of Experience
First Premier Bank, Sioux Falls, SD
Sr. Financial Business Analyst (Jul. 2023 – Cont.)
(Implementation partner: Mount Everest Business House, Irving TX)
Composes the design and execution of inventive functionalities within the "Home, Sweet Home" mortgage plan, including adaptable repayment alternatives, compelling interest rates, and customized financing strategies. These initiatives position Premier Bank as the preferred destination for homebuyers in the area.
Collaborates closely with underwriting and risk management teams to ensure the "Home, Sweet Home" mortgage plan adheres to regulatory requirements and industry best practices, mitigating risks and maintaining compliance standards.
Leads initiatives to streamline the mortgage application and approval process, leveraging technology and automation to enhance efficiency, reduce turnaround times, and improve the overall customer experience.
Conducts market research and competitive analysis to identify emerging trends and customer preferences in the mortgage industry, informing strategic decisions and product enhancements for the "Home, Sweet Home" mortgage plan to stay ahead of the competition.
Involved as a Financial Analyst and applied financial and accounting expertise to interpret key financial statements—such as income statements, balance sheets, and cash flows. This facilitated a comprehensive understanding of financial documents within the company.
Demonstrated superior organizational skills by efficiently managing multiple financial documents concurrently, ensuring effective data tracking and record-keeping for various projects. Additionally, conducted graphical presentations and reports.
Applied technical analysis skills to predict future financial flow based on past evaluations, enhancing the ability to make well-informed recommendations about potential investments. Utilized financial modeling skills to create digital representations of company financial performance, providing valuable insights and making informed recommendations for future initiatives.
Utilized Tableau to create interactive and insightful dashboards for financial analysis, enabling stakeholders to visualize key metrics, trends, and insights, aiding in informed decision-making processes.
Worked on Risk Mitigation plans, incorporating Identity and Access Management strategies to mitigate potential risks associated with business strategies and transactions. Leveraged strong research skills to identify and locate relevant data, allowing for a comprehensive understanding of financial issues and informed decision-making.
Demonstrated proficient writing skills in preparing accurate reports and presentations, ensuring clear and error-free communication of financial analyses and recommendations. Exhibited expertise in financial reporting, involving the tracking, analyzing, and reporting of a company's income to assess its financial health.
Applied cost-benefit analysis skills to evaluate business decisions, creating models that showcased the costs and benefits associated with specific actions for informed decision-making. Demonstrated strong persuasion skills to present evidence-based suggestions and recommendations persuasively, influencing organizations to make profitable financial decisions.
CITI Bank, Irving TX
Business Analyst/Project Manager (Aug. 2018 – May 2023)
Effectively managed concurrent projects, including the regulatory project (CPR Data Consumption) and the development project (Collibra Integration). Successfully collaborated with different stakeholders to define, plan, and organize project scope, goals, and deliverables for different projects.
Managed expansive programs implementing global enterprise applications/systems and leading cybersecurity and data strategy initiatives. Demonstrated adeptness in overseeing intricate projects, ensuring alignment with organizational goals.
Demonstrated proficiency in financial analysis, including reviewing and analyzing vendor quotes, program financials, and expenditure data against target budgets.
Managed large cross-functional teams, including developers, testers, and stakeholders, ensuring alignment with project objectives and timelines. Effectively allocated project resources, including personnel and technology, to optimize productivity and achieve project milestones.
Conducted daily stand-up meetings with the development and testing teams to review progress and identify hurdles and roadblocks. Encouraged a culture of continuous improvement and facilitated agile best practices, including sprint planning, retrospectives, and managing change requests.
Demonstrated efficiency as a financial analyst by coordinating financial planning, month-end activities, and ad hoc cost analysis. Skilled in variance analysis, financial modeling, and creating executive-level presentations and reports.
Developed operational performance dashboards using Tableau to monitor and track key performance indicators (KPIs) of the project development activities and provided real-time insights and facilitating data-driven decision-making processes.
Show effective cross-functional collaboration within enterprise settings. Offer instances of engaging with stakeholders at all levels, including senior executives and key clients, to advance business initiatives and meet deliverables.
Developed project timelines, PowerPoint presentations, graphical presentations using MS Visio, established communication channels, managed budgets, produced regular reports and presentations, worked on change management, and maintained up-to-date project documentation accessible to authorized team members.
Planned, organized, and managed the data consumption needs, risks, and approvals. Created dataflow diagrams, and worked on data modeling, data analysis, data cleansing, and developed and implemented the internal controls of data consumption security risks and developed remedial action.
Designed and implemented robust Identity and Access Management frameworks, ensuring secure access to sensitive data and applications within CITI Bank. Proficiently managed end-to-end user lifecycle processes, including provisioning, de-provisioning, and access reviews, enhancing security and compliance measures.
Worked on Test cycles including test case writing, test executing within different environment, test update into the JIRA, and communicating with stakeholders.
Monitored risk management activities and reported on the effectiveness of risk mitigation strategies for the citi’s wholesale data related to – Securities, Debt, Bond, Debentures, long term Loans etc.
Conducted regular audits of data management processes and reported on compliance with data-related regulations and standards. Followed a proactive approach to managing the strategic project lifecycle, effectively communicating with the multicultural project team, and collaborating with them to plan, track, share, and execute the project plan.
Fare Portal, New York, NY
https://www.fareportal.com/
Project Manager (Nov. 2016 – Jul. 2018)
Lead the development and implementation of a comprehensive reservation system, incorporating airline flight booking and car reservation functionalities. Take a central role in integrating and optimizing the management of hotel bookings, bidding, reservations, and discount/promotion processes alongside flight booking and car reservation systems.
Utilize the Agile Scrum SDLC Methodology and effectively gather, analyze, develop, and document system requirements, ensuring the seamless management of airline ticketing, hotel booking, and car reservation systems, including their functionalities, within the broader system framework.
Conduct research and analysis activities to understand the requirements and preferences of travelers, airlines, hotels, and car rental agencies. Identify key pain points and opportunities for improvement in the reservation systems.
Demonstrate expertise in GDS Ticketing systems such as Sabre, Amadeus, and Travelport, including managing Personal Name Record (PNR) creation, recovery, and reconciliation on Computer Reservation Systems (CRS).
Proficiently manage service operations for consolidators, overseeing chargeback debit memo processes and recovery. Utilize ARC Manager and ARC Debit Memo Manager to resolve chargeback debit memos, investigating causes and corresponding with relevant stakeholders for settlement.
Demonstrate proficiency in utilizing diverse tools and platforms to deliver robust solutions and streamline revenue management, chargeback debit memo management, and other critical business processes.
Focus on enhancing the user experience across all touchpoints, from browsing and booking to payment and post-booking support. Gather feedback from users and stakeholders to iteratively improve the usability and functionality of the reservation systems.
Develop process flows, business activity diagrams, and performance metrics, leveraging Commercial Off-The-Shelf (COTS) products where applicable. Engage in various business operations to enhance cost-effectiveness, quality, efficiency, and customer satisfaction.
Utilize data analytics tools to analyze booking patterns, customer behavior, and system performance metrics. Generate comprehensive reports and dashboards to provide insights to stakeholders and drive informed decision-making.
Ensure that the reservation systems comply with industry regulations and security standards, such as PCI DSS for payment processing and GDPR for customer data protection. Implement robust security measures to safeguard sensitive information and prevent unauthorized access or data breaches.
Manage testing activities throughout the complete test cycle, focusing on defect management for UAT, UIT, and SIT tests. Develop comprehensive test cases and meticulously analyze test results with precision, ensuring thorough documentation.
Sabre Corporation, Southlake, TX
Sr. Business Analyst/Scrum Master (Jun. 2014 – Nov. 2016)
Acted as both Business Analyst and Scrum Master for pivotal system integration projects: SynXis CRS to Olson and Individual clubs to ClubCorp SynXis CRS to Property Management System (PMS), managing connections with Voice Agent (VA), CRM, and partners like AVAYA, TREC, and Ecommerce platforms.
Implemented automated customer loyalty management systems to enhance goodwill and revenue optimization, including customized 'Free Night Stay (FNS)' and 'Point and Cash Redemption (PAC)' tools for a large chain of hotels, revolutionizing dynamic pricing strategies.
Conducted comprehensive information gathering, analysis, and documentation of functional and business requirements, utilizing diverse research techniques such as interviews, workshops, surveys, and site visits to ensure thorough coverage.
Provided valuable input for project planning and control, including scope definition, goal setting, risk assessment, timeline establishment, and interface management, contributing to project success and alignment with organizational objectives.
Managed various financial tools like the Electronic Payment Processing system, OPMS, Oracle ERP, Paychex, and HRMS, supporting strategic investment plans. Orchestrated IVR systems for customer engagement and coordinated CRM, Support Team, and Tech Support operations for efficient ticket management and analysis.
Led daily stand-ups and scrum ceremonies for multiple teams, collaborating with product owners on backlog grooming and sprint planning while effectively addressing impediments. Implemented agile best practices like the 'Planning Poker' methodology and provided guidance to offshore teams.
Organized and facilitated various Scrum-related meetings, stressing collaboration, prioritization, and team accountability. Implemented Issue Tracking in Version One and utilized professional networks to resolve complex infrastructure issues within Sabre.
Spearheaded the establishment of automated loyalty management systems, driving goodwill and revenue optimization. Contributed to system integrations and facilitated development and testing activities, adhering to Microservices architecture, and utilizing tools like Soap UI and Rally.
Kaiser Permanente (KP), Denver, CO
Sr. Business Analyst (May 2013 – May 2014)
Started working on HLR, and organized requirements into logical groupings of essential business processes, rules, and information needs of Kaiser’s Epic Implementation Project. Followed Agile Scrum Methodology.
As a member of the national team, was responsible for creating and defining paper intake batches, which involved scanning, error analysis, and loading and storing paper claims in the EDI format.
Developed comprehensive training programs for end-users to ensure they are proficient in using the new IT systems/software. Offered ongoing support channels to address their questions and concerns during and after implementation.
Anticipated and proactively addressed sponsor's change requests. Provided clear communication about the likelihood of the requested change being accepted or denied and how it would impact workflows and the overall project. Actively engaged in open dialogue to address concerns and consistently demonstrated the value of the changes being implemented.
Responsibility carried out on retrieving and sending out recently loaded batches to various trading partners, such as Relay Health, Optum Health, Apria, MedQuest, Stratos, and others. Additionally, I collaborated with these trading partners on various health-related arrangements, including Health Reimbursement Arrangements (HRA), Flex Saving Arrangements (FSA), and Health Savings Account (HSA).
Managed user stories throughout the entire Software Development Life Cycle (SDLC) and customized Microsoft Dynamics AX 2012 to meet organizational needs. Worked extensively on the healthcare financial side by implementing Kaiser's Epic-based clinical solution and overseeing the entire revenue cycle from patient account creation to payment.
Worked extensively on the healthcare financial side by implementing Kaiser's Epic-based clinical solution and overseeing the entire revenue cycle from patient account creation to payment.
Prepared Functional Design Specifications (FRS) employing Use case scenarios, sequence diagrams, DFDs and class diagrams. Proficiently working on java, XML, VB Scripting, and Unix, and worked on SOAP UI, Rally and HP QC and QTP as well for different test cases.
Blue Cross Blue Shield of TX, Abilene, TX
Business / Quality Analyst (Apr. 2008 – Apr 2013)
Began working on the High-Level Requirements (HLR) for the project, which involves collecting information from stakeholders, setting up communication channels, organizing team meetings, and gathering project requirements based on the HLR.
Performed the role of subject matter expert (SME) on multiple healthcare regulations, such as the Affordable Care Act (ACA), Health Level Seven (HL7), Medicare, Medicare Advantage, MediGap, Health Insurance Portability and Accountability Act (HIPAA), Health Information Exchange (HIE), Healthcare Eligibility and Exchange (HEX), Electronic Data Interchange (EDI) Transactions, Electronic Health Records (EHR), and other relevant compliances.
Worked on Stakeholder Engagement and Communication. Carried out effective change management decisions, involved engaging and communicating with various stakeholders, including healthcare professionals and administrators as end users, and regulatory bodies for real-time experience. Keep stakeholders informed about the project's goals, progress, and potential impacts on their roles.
Worked on healthcare reform process and procedure for the Montana Streamline project and collaborated with HCSC to facilitate the merger of the Montana Blue Cross Blue Shield (BCBS) program with the Texas BCBS program.
Gained experience working on various claims and claim adjudication systems, which include Inter-Plan Teleprocessing Services (ITS), Health Reimbursement Arrangements (HRA), Flex Saving Arrangements (FSA), BlueCard Program, BlueExchange transactions, and Health Savings Account (HSA).
Provided guidance to the QA team in creating the test plan and performed various types of testing in different environments such as User Acceptance Testing (UAT), User Interface Testing (UIT), and System Integration Testing (SIT), including regression, parallel, and load runner testing, among other testing techniques.
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