Customer Service Home Health
Resume:
Cathie Sparks
***** ******** ***** **. ***. ***, Orlando, FL 32825
************@*****.***
OBJECTIVE: To work full-time as a dedicated member of the gate team at Orlando Metropolitan Airport, where I can implement my skill sets and experience in administration. EDUCATION:
● Seminole State College - Associate’s Degree
● Orlando Technical College - Home Health Aide Certification SKILLS:
● Administrative knowledge for staff training and development
● Adept with Microsoft Office programs
● Customer service and communication
HIGHLIGHTS:
● Experienced with telephone inquiries ● Inventory management and ordering
● Marketing, sales, and bookkeeping proficiency ● Attention to detail
● Conflict resolution ● Maintains professional demeanor under pressure WORK EXPERIENCE:
Northland Investment Corporation
Leasing Consultant July 1998 – July 2002
• Engaged prospects during property tours using my knowledge of the area, community, and amenities to encourage prospects to lease.
• Documented all walk-in tours, prospects, and resident calls to correctly log property traffic.
• Processed rental applications, obtained proper documentation, and prepped all lease files.
• Achieved daily, weekly, and monthly individual leasing goals to contribute to the team and property objectives as established by the operational budget.
• Developed and implemented fun and creative community events for residents.
• Monitored local market trends to update property comparable and keep a competitive edge.
• Networked with local businesses to bring in new clientele. Sprint Call Center
Telemarketing Representative August 1995 – July 1998
• Achieved and implemented leadership skills as supervisor.
• Developed costumer service in sales.
• Implemented and executed training methods with new employees. Domestic Engineer May 2003 – Present
• Implemented and exercised coordination skills as a Domestic Engineer.
• Developed management skills in organizing and scheduling tasks for my team.
• Achieved a form of communication and consistency amongst my team. VOLUNTEER WORK:
• Teacher’s assistant and volunteered on field trips at Columbia Elementary.
• Volunteered on field trips at St. Luke’s Lutheran School.
• Coached little league baseball at East Orange Babe Ruth.
• Rescue work for Florida English Bulldog Rescue.
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