Program Manager Project Management

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SUKANYA BARUAH

Email: **************@*****.***

In: www.linkedin.com/in/SBaruah2020

Mob: +1-469-***-****

• Business professional with 10+ years of experience in Project Management, Strategy & Operations, and Data Analytics.

• Team player with proven ability to work with cross-functional, global teams, delivering quality in fast-paced environments

• Strong analytical skills with a track record of turning data into actionable insights

• Effective communicator, adept at influencing stakeholders and handling escalations

• Merit holder in MSc International Business (2013) and Lean Six Sigma Green Belt Areas of Expertise

Business and Sales Operations

Stakeholder Management

Data Analytics

Salesforce, Tableau, Jira

Project Management

Escalations

Professional Experience

Amazon Program Manager Fraud and Risk Investigation Product, USA Apr 2024 – Nov 2024

• Own the vision and roadmap for tools and productivity goals of over 800+ fraud and risk investigators worldwide to provide customers a trustworthy shopping experience at Amazon.

• Implement proactive mechanisms to prevent negative customer experiences through identification and mitigation of risks associated with Seller fraud and abuse. This strategy includes continuously evolving enforcement policies, iterating Machine Learning risk models, and exercising high judgement decision making where automation is inapplicable.

• Lead business requirements and develop BRDs to communicate with cross-functional teams, facilitating discussion and influencing system design, architecture, and prioritization.

• Communicate program status and progress to stakeholders and senior leadership. Assess risks and opportunities and continually drive process improvements.

• Manage change within the investigation workforce, ensuring seamless transitions with new processes and technologies. Amazon Web Services Operations Program Manager Sales, Marketing and Global Services, USA May 2022 – Apr 2024

• Work closely with the Global Solution Architect Leadership to improve field productivity, define Objectives and Key Results (OKRs), training & resource planning.

• Build metrics, reporting solutions, dashboards and analytical mechanisms to track goals and drive timely resolution on identified gaps.

• Establish Rhythm of the Business activities (Monthly/Quarterly Business Reviews) for Global Leaders to track progress against established goals and Key Performance Indicators (KPIs).

• Leverage data-informed insights to improve decision making, drive operational efficiencies, and influence automation investments in the right features. Transform raw thoughts into concise and strategic documentation.

• Lead initiatives to drive continuous improvements in existing workstreams through identification, communication and resolution of key issues.

Amazon Web Services Program Manager APN Customer Engagements, Singapore Apr 2016 – Sep 2021

• Responsible for Program management and delivery to improve user experience of the AWS Partner Network (APN) – a global community of consulting and technology businesses that leverage Amazon Web Services to build services and solutions for mutual customers.

• Build metrics and KPIs to track Program success through creation of Business Intelligence Dashboards (Salesforce and Tableau). Conduct data analysis to identify risks, gaps, and opportunities, improve accuracy and drive operational efficiencies.

• Create, maintain, and communicate project information to stakeholders through written communication such as Newsletters and regular weekly/monthly cadences. Own training and enablement for internal and external audiences through Go-To- Webinars and creation of learning resources.

2 P a g e

VMWare Sales Operations Analyst America Sales Operations, India Apr 2014– Jun 2015

• Business Intelligence & Reporting support to the America Sales Operations Organization, through administrative, analytical, and other operational tasks such as revenue, purchase history reports and Salesforce dashboards.

• Reconcile weekly, monthly, and quarterly revenue recognition reports to deliver financial reporting accuracy. Amazon Process Associate Retail Systems, India Nov 2011– Jul 2012

• Drive Amazon’s key Retail tenets of providing the “best price” to its customers, through tracking of competitor products and pricing.

• Content editor for Amazon US Catalogue.

• Provide audit reports of clients’ outstanding positions (typically from the Over-The-Counter derivatives segment and London and Dublin account balances) to their auditors as of a certain Close of Business date. Reconcile open positions as per the Risk management systems in JP Morgan against the statements sent by the clients based on the agreed terms of trade.

• Investigate discrepancies and position breaks, identify reasons, and work with Middle offices and traders to resolve these breaks along with other ad hoc issues like bookings and valuations. Education

Lancaster University Management School, United Kingdom 2012 to 2013 Merit Holder, Master of Science - International Business ACADEMIC PROJECTS:

MSc Dissertation Lancaster University (June 2013-Sept 2013) This report examined the two commonly used flexible work schedules, telecommuting and flextime to identify if their adoption facilitates recruitment and retention strategies of firms. Both quantitative (regression analysis) and qualitative methods (online survey) were used to guide this study. Data from the 2005 European Working Conditions Survey was first utilized to examine the influence of telecommuting and flextime on job satisfaction. In the second stage, an online survey of 227 employees was conducted across several countries to measure employee’s attitudes towards the use of these two arrangements. The benefits, disadvantages, and implications of the two practices were explored.

JP Morgan Chase Operations Analyst Global Client Service Agenda, India Sep 2009 – Aug 2011

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