Customer Service Quality Assurance

KATHERINE BOWSER

Chocowinity, NC *****

909-***-**** - ****************@*****.***

PROFESSIONAL SUMMARY

Dedicated and self-motivated professional with a diverse background in Management, Administration, Event Planning, and Organizational Leadership. Possess years of successful experience working in fast-paced environments, supporting operational objectives, and facilitating positive relationships with a wide range of customers, colleagues, team members, and key business partners. Consistently recognized for outstanding contributions and solid reputation for resolving complex issues. Commended for efficiency, enthusiasm, priority management, and communication skills. Computer savvy and familiar with many modern systems and applications including MS Office Suite (Word, Excel, PowerPoint, Access). SKILLS

• Staff Development

• Event Coordination

• Strategic Planning

• Hiring & Scheduling

• Project Coordination

• Customer Service

• Budgeting & Cost Control

• Data Analysis & Reporting

• Quality Assurance

• Performance Evaluation

• Payroll Administration

• Training & Team Building

• Sales & Marketing

• Stock & Inventory

• Process Improvement

• Change Management

WORK HISTORY

12/2017 to 01/2025 Caregiver

John Bowser

• Devised tailored care plans addressing client-specific needs. Provided companionship and emotional support by engaging in meaningful conversations and activities.

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• Facilitated transportation logistics to promote client autonomy.

• Created engaging activities that stimulated mental and physical wellness of clients. Assisted clients with activities of daily living, promoting independence and quality of life.

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• Delivered personal care services, promoting dignity and respect for individuals. Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

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Assisted with dressing guidance, grooming, meal preparation, and medication reminders.

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Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

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• Built strong relationships with clients to deliver emotional support and companionship.

Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

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Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.

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Contributed to a positive atmosphere for patients by using effective communication and active listening skills.

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Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.

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Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.

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Transported individuals to events and activities, medical appointments, and shopping trips.

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Recognized and reported abnormalities or changes in patients' health status to case manager.

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Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.

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• Monitored clients' overall health and well-being and noted significant changes.

• Assisted with daily living activities, running errands, and household chores. 01/2009 to 01/2014 Store Team Lead

Target Corporation – Apple Valley, CA

Managed comprehensive aspects of daily store activities generating $48M annually.

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• Achieved sales targets through effective management and strategic oversight. Directed change management processes, including resource allocation and operational adjustments.

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Outperformed defined objectives, earning acknowledgment as a leading district contributor across two years.

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• Elevated store's standing significantly in both Guest Service and Instocks metrics. Elevated controllable profit by 2.8% alongside a 4.7% improvement in productivity metrics.

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• 2012-2014

01/2010 to 01/2012 Senior Merchant

Target Corporation – Redlands, CA

Supervised a team of sales floor executives, ensuring efficient daily operations in a retail store with $85M annual revenue.

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• Guided development of team members through targeted training initiatives. Developed multiple employees into roles of increased accountability and led the District Assessment Team to ensure compliance with established standards

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Recognized in 2012 as a 'Golden Contribution Store' by exceeding sales and payroll goals.

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Achieved team-based and store objectives, improving operations by 3.78% and recognized as 'Top Store Performers' consecutively from 2010 to 2012.

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01/2009 to 01/2010 Executive Team Leader

Executive Guest Services – Fontana, CA

• Directed a high-performing team, contributing to significant revenue growth.

• Established priorities, managed schedules, and maintained payroll. Recognized consistently as 'Top Store Performer' due to outstanding leadership qualities and effective team management.

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EDUCATION

Bachelor of Science (BS): Business Administration

Colorado State University

PREVIOUS WORK EXPERIENCE

• Church of the Woods

• Children's Ministry Director/Events Coordinator

• Assistant Children's Ministry Director

• 2001-2008

• 2003-2008

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