Front Desk Customer Service

Profile

** *****’ wealth of customer interactive experience, acquired through different related departments in Banking, Tourism, Hospitality and Insurance Industry. Enthusiastic supervisor, eager to contribute to team success through hard-work, attention to detail and highest level of personal deportment.

Education

New Horizons Business Services Microsoft Suite Sept 2019- Sept 2020 Bank of Bahamas Certification –

Money Laundering May 2005 – June 2005

A. F. Adderley Secondary, High School Diploma Sept 1981- June 1991 Key Skills

Office Management Customer Service Loma Step 1-Health/Life Insurance Executive Support Sales Management Hospitality Mentorship and Revenue Growth Experience

December 2023 – February 2025 Holiday Inn Denver East, Denver Colorado Sales and Catering Manager

Highlights:

Promote and maintain exceptional customer service while maximizing Sales profitability.

Building and leading a team to help drive Revenue.

I provide an optimal level of service to Individual and Corporate clients requesting Meeting and Catering Services.

Meeting the Sales Goals for the Company.

Providing an optimal level of service to all guests while cultivating client relationships to ensure the highest level of guest satisfaction and a seamless guest experience.

Coaching the Front Desk Team and solving problems.

Weekly and monthly reporting to Corporate and Ownership.

Work directly with the Director of Sales and the General Manager.

Hotel IHG liaison

June 2021 – December 2023 Holiday Inn, Boca Raton

Front Desk Supervisor / Assistant General Manager

Highlights:

Managed and Supervisor the Front Desk Team housekeeping, engineering and restaurant

Handled all guest complaints, reviews, property issues Management and Ownership concerns

Managed all aspects of accounts payable and receivable, reporting, hiring, training, customer experience, brand requirements and covered front desk shifts as needed

Work directly with the Director of Sales to build and maintain long-lasting, strong relationships with customers while collaborating with them to better understand their business objectives and needs.

Understand industry-specific trends and landscapes.

Effectively communicate value propositions through presentations and proposals.

Report on forces that shift strategic directions of accounts and tactical budgets. Q.G.A.

Qutell G. Adderley

2105 Cupola Drive

Loveland, CO 80538

Email:

***************@*****.***

HOTELIER

PERSONAL ABILITIES

EXEMPLARY WORK ETHICS

GOAL ORIENTED

TEAM PLAYER

TRAINABLE

WORK WITHOUT

SUPERVISION

Tel: 302-***-****(C)

December 2017 – May 2021 Baha Mar – Grand Hyatt Hotel Nassau, Bahamas Concierge Supervisor

Highlights:

Created a rapport with clients from varying backgrounds.

Work directly with the hotel management and sales team

Assisted customers with the hotel’s vast facilities and services.

Acted as main customer support liaison by resolving client complaints.

Coordinated complex request from clients including the holding fundraisers, concerts and parties with a cosmic experience.

Nov 2004 – May 2017 Bank of Bahamas International Nassau, Bahamas Team Lead Call Centre

Highlights:

Online Banking Administrator

Credit Officer Trainee

Branch Ambassador

Fun & Focus Chairperson

Sept 2001 – Oct 2004 Colina Imperial Financial Nassau, Bahamas Mortgage Department

Highlights:

Greeted ad welcome guest and provided a positive first impression.

Directed guest and answered their questions.

Maintained security and telecommunications systems.

Notified employees of visitor arrivals.

Secure the office by adhering to safety procedures. Honors & Awards

Shared Award for delivering outstanding customer service References available upon request

Q.G.A.

Qutell G. Adderley

2105 Cupola Dr

Loveland, CO 80538

Email:

***************@*****.***

HOTELIER

PERSONAL ABILITIES

EXEMPLARY WORK ETHICS

GOAL ORIENTED

TEAM PLAYER

TRAINABLE

WORK WITHOUT

SUPERVISION

Tel:225-***-**** (C)

Contact this candidate