Support Engineer Cloud Platform
Resume:
SURYA TEJA PUTTA
*********.******@*****.***
PROFESSIONAL SUMMARY:
●Highly skilled Sr. Cloud Support Engineer – DevOps with over 7 years of extensive experience in designing, implementing, automating, and managing cloud infrastructure and DevOps pipelines across AWS, Azure, and Google Cloud Platform (GCP) environments.
●Expertise in Infrastructure as Code (IaC) using tools like Terraform, AWS CloudFormation, and Ansible, enabling automated, consistent, and scalable deployment of infrastructure.
●Proficient in building and optimizing CI/CD pipelines using Jenkins, AWS CodePipeline, CodeBuild, CodeDeploy, and GitHub Actions, significantly improving software delivery speed and reliability.
●Strong hands-on experience with containerization and orchestration tools such as Docker, Kubernetes (EKS, OpenShift), and Fargate, enhancing microservices architecture, scalability, and resource utilization.
●Solid background in automation and scripting using Python, Bash, and Shell Scripting to streamline operational workflows, reduce manual interventions, and improve system efficiency.
●In-depth knowledge of cloud security practices, including IAM role management, VPC configurations, encryption mechanisms, and ensuring compliance with the AWS Well-Architected Framework.
●Expertise in monitoring and logging tools like AWS CloudWatch, Prometheus, Grafana, ELK Stack (Elasticsearch, Logstash, Kibana), and Splunk for real-time system performance tracking, log daggregation, and incident management.
●Proven experience in incident management, performing root cause analysis, troubleshooting production issues, and implementing solutions to improve system uptime and resilience.
●Strong understanding of serverless architectures using AWS Lambda, API Gateway, and DynamoDB, developing cost-effective and highly available cloud-native applications.
●Experience with configuration management tools like Chef, Ansible, and IPCenter, supporting large-scale automation and deployment strategies.
●Adept at cost optimization strategies in cloud environments by leveraging auto-scaling, reserved instances, and rightsizing, resulting in significant cost reductions while maintaining system performance.
●Excellent collaboration skills, working closely with cross-functional teams including development, security, and operations to implement DevOps best practices and support agile development workflows.
●Strong background in managing disaster recovery (DR) strategies, implementing multi-region failover solutions, and ensuring business continuity during system outages.
●Proficient with version control systems like Git, GitHub, and GitLab, integrating them with CI/CD workflows and managing code repositories efficiently.
●Extensive experience in API integrations, developing automation workflows, and expanding system capabilities through secure data exchange between third-party services.
●Strong leadership and mentorship skills, guiding junior DevOps engineers in adopting cloud technologies, automation practices, and DevOps methodologies.
Technical Skills:
Operating Systems
RedHat Enterprise Linux (5.x, 6.x, 7.x), CentOS, Ubuntu, Fedora, Windows Server, Microsoft Azure, Unix
Cloud Computing
AWS (EC2, S3, EBS, ELB, IAM, VPC, Lambda, API Gateway, CloudWatch, CloudFormation, RDS, Route 53, Fargate, DynamoDB, AWS Trusted Advisor, AWS Cost Explorer), Microsoft Azure, Google Cloud Platform (GCP), OpenShift, OpenStack
Configuration Management & IaC Tools
Terraform, AWS CloudFormation, Ansible, Chef, Puppet, BMC Cloud LifeCycle Management, BladeLogic Automation Suite (BMC)
Containerization & Orchestration
Docker, Kubernetes (EKS), OpenShift, ECS, Fargate, Helm
CI/CD Tools
Jenkins, AWS CodePipeline, AWS CodeBuild, AWS CodeDeploy, GitHub Actions, Bamboo, UDeploy, Nexus Repository
Monitoring & Logging Tools
AWS CloudWatch, Prometheus, Grafana, ELK Stack (Elasticsearch, Logstash, Kibana), Splunk, Nagios, New Relic
Version Control Tools
Git, GitHub, GitLab, Bitbucket, SVN, CVS, ClearCase, TFS
Scripting Languages
Python, Bash, Shell Scripting, PowerShell
Build Tools
Maven, Ant, Gradle, GNU Make, MS Build
Databases
MySQL, PostgreSQL, MS SQL Server, DynamoDB, Oracle, DB2
Web & App Servers
Apache Tomcat, Nginx, WebSphere, WebLogic, JBOSS
Web Technologies
HTML, XML, JSP, Servlets
Networking Protocols
HTTP, FTP, SFTP, SMTP, UDP, TCP/IP, DNS, POP, Ethernet
Professional Experience:
Sr Cloud Support Engineer - DevOps Dec 2023 - PRESENT
Amazon Web Services(AWS)
Responsibilities:
●Designed, implemented, and managed AWS infrastructure using Terraform and AWS CloudFormation for automated resource provisioning, ensuring consistent and scalable deployments.
●Built and optimized CI/CD pipelines using AWS CodePipeline, CodeBuild, and CodeDeploy, reducing deployment time and increasing release efficiency for critical applications.
●Configured AWS CloudWatch, Prometheus, and the ELK Stack for real-time system monitoring, log aggregation, and proactive issue detection, improving system reliability and uptime.
●Developed automation scripts using Python, Bash, and Ansible to streamline operational tasks, enhance deployment processes, and improve overall system performance.
●Implemented AWS security best practices, including IAM role management, VPC security, and encryption mechanisms, ensuring compliance with the AWS Well-Architected Framework.
●Deployed and managed containerized applications using Docker and orchestrated them with Kubernetes (EKS) to enhance application scalability, fault tolerance, and resource efficiency.
●Optimized AWS cost management by leveraging auto-scaling, reserved instances, and rightsizing strategies, resulting in significant cloud cost reductions while maintaining performance.
●Led incident management efforts, conducting root cause analysis for production issues, implementing corrective actions, and improving system availability and resilience.
●Collaborated closely with development, security, and operations teams to implement DevOps best practices, automate workflows, and support continuous software delivery improvements.
●Architected serverless applications using AWS Lambda, API Gateway, and DynamoDB, building scalable, cost-effective, and low-maintenance solutions for high-traffic workloads.
●Automated infrastructure monitoring and deployment workflows using GitHub Actions and AWS Systems Manager, reducing manual interventions and deployment errors.
●Supported microservices architectures, managing service discovery, load balancing, and deployment strategies using EKS and Fargate for improved system modularity.
●Enhanced disaster recovery strategies by implementing multi-region failover configurations, ensuring business continuity and data integrity during outages.
●Provided technical guidance and mentorship to junior DevOps engineers, promoting best practices in infrastructure automation, cloud security, and continuous delivery pipelines.
●Integrated third-party APIs and cloud services to expand application capabilities, ensuring secure and reliable data flow between systems.
Environment: AWS, Terraform, Ansible, Python Scripting, Bash Scripting, Git, GitHub, Jenkins, AWS CodePipeline, CodeBuild, CodeDeploy, Docker, Kubernetes (EKS), Prometheus, Grafana, ELK Stack (Elasticsearch, Logstash, Kibana), AWS Systems Manager, AWS CloudTrail, MySQL, PostgreSQL, DynamoDB, Jira, Confluence, AWS Trusted Advisor, AWS Cost Explorer.
AWS DevOps/Cloud Engineer Sept 2022 – Dec 2023
CTDI, West Chester, PA
Responsibilities:
●Collaborate with engineers and architects to create and maintain tools, technologies, and automated processes to enable a DevOps environment, Systems monitoring and administration of Servers for day-to-day problems, patches, user administration, monitoring log files, backup, software up-gradation, configuration changes and documentation.
●Installed, Configured and Maintained RedHat Linux (RedHat Enterprise Linux 5.x, 6.x 7.x).
●Build, support, and maintain new Amazon Web Service (AWS) hosted applications.
●Launching Amazon EC2 Cloud Instances using Amazon Web Services and Configuring launched instances with respect to specific applications.
●Defined AWS Security Groups which acted as virtual firewalls that controlled the traffic allowed reaching one or more AWS EC2 instances.
●Configured Elastic Load Balancing (ELB) with EC2 Auto Scaling groups.
●Developed and implemented Software Configuration Management strategies for various applications according to the agile process.
●Implemented Docker based Continuous Integration and Deployment framework. Deploying and maintaining Micro services using Docker.
●Expertise in the Jenkins Plugin management areas and implemented several (continuous integration) CI/CD Plugin like AWS Ec2, build Pipeline, Docker, Git, and Pipeline plugins.
●Worked on building pipelines to automate the process from various organizations using Jenkins.
●Configured nexus repository as an external registry for all the docker images to be stored and is pushed to the Container Platform OpenShift by creating image stream.
●Worked on OpenShift templates to automate the process.
●Worked on Install, configure, customize and manage OpenShift Container Platform instances.
●Deploy applications on OpenShift Container Platform instances using Source-to-Image (S2I) builds.
●Deploy Custom applications on OpenShift Container Platform Instances.
●Used GitHub and GitLab as a version control for deploying the applications on Container Platform.
●Integrated Enterprise Container Platform as a service with Nexus and Git.
●Implemented using Red Hat OpenShift Container Platform and deployed as a multi-node cluster.
●Orchestrate clustering/autoscaling PaaS for large clients using OpenShift, Docker, Ansible.
●Automation of cloud infrastructure and application, provisioning, configuration, and deployment using cloud Formation and Ansible.
●Worked on setup the Kubernetes Cluster on AWS (EKS) for testing the different features.
●Experience with container-based deployments using Docker, working with Docker images, Docker Hub and Docker-registries and Kubernetes.
●Installed and configured Docker containers and orchestration platforms such as ECS and Kubernetes.
●Worked on Setting up HELM the package manager for Kubernetes.
●Implemented AWS CodePipeline and Created Cloud formation JSON templates in Terraform for infrastructure as code.
●Maintained and monitored Collaboration tools (GitHub, Confluence, Jira).
●Installation and configuration of different Splunk Components like Indexers, Search Heads, and Forwarders.
Environment: Splunk, Python Scripting, Shell Scripting, Terraform, GIT, Nexus, Jenkins, Udeploy, Ansible, Jira, Confluence, Web services, AWS, Azure, Docker, OpenShift, Kubernetes.
DevOps Automation Engineer Aug 2019 – Sept 2022
Chenega Corporation
Responsibilities:
●Working on automating the whole infrastructure by creating different use cases on Ipcenter.
●Working on Deployment Engineering and Automation to support our complex IT environments.
●Involved in primary day to day activities to revolve around the technical aspects of Infrastructure Provisioning and Testing.
●Working on daily Bug Fixes on different automation use cases in Ipcenter.
●Created Chef cookbooks to install VM’s and Config security.
●Working mostly on global cloud automation and infrastructure automation
●Helped drive the implementation of BMC patrol monitoring suite.
●Created Automation Capabilities for resource scalability based on utilization before similar capabilities were generally available.
●Working on implementing Cloud LifeCycle Management (BMC Product) for Infrastructure Provisioning and Testing.
●Implemented Chef for all our new infrastructure and migrated Ansible Yaml files to Chef cookbooks.
●Performed test cases to test the updated BSA automation tool
●Working on BAO workflow to develop multi-Tier provisioning services.
●Developed the workflow to track all the builds provision through Service Now in Microsoft Azure Storage Explorer.
●Worked closely with ServiceNow developer during UAT of multi-tier workflow before moving to production.
●Single handedly worked on solving the issues while there was failure on the automated server provisioning.
●Used Jira as ticket tracking and workflow tool and Service Now for Incident Ticketing.
●Working on interface and access related work for a new automation initiative with IPSoft.
●Most working on APIs for the new orchestration tool IPCenter.
●Doing POCS on Docker and Kubernetes to implement containerized infrastructure and splitting the large systems into microservices.
●Building and Maintaining Docker Container clusters managed by Kubernetes Linux, Bash, GIT, Docker, on GCP (Google Cloud Platform).
●Experience in Setting up the build and deployment automation for Terraform scripts using Jenkins.
●Provisioned the highly available EC2 Instances using Terraform and cloud formation and wrote new plugins to support new functionality in Terraform.
●Create and maintain highly scalable and fault tolerant multi-tier AWS and Azure environments spanning across multiple availability using Terraform and CloudFormation.
Environment: Microsoft Azure, Terraform, Google cloud platform, GIT, Apache Web Server, RHEL6, RHEL7, Windows, Load Balancer, Cloud LifeCycle Management, BladeLogic Automation Suite (BMC), BAO, Docker, Chef, Ansible, IPCenter.
Devops Engineer May 2016– Aug 2019
Mastek INC
Responsibilities:
●Worked on RHEL 5, 6 and created EC2 instances in AWS cloud.
●Setup a new environment during migration from V2 to V3 and spun up new instances using AMI’s.
●Created Elastic load balancers (ELB’s) and wrote cloud formation scripts for setting up new EC2 instances using AMI’s.
●Managing and creating new IAM users and setting up MFA.
●Wrote shell script to automate the shredding process of unattached volumes in AWS environment using AWS CLI.
●Automated the process of creating snapshots for the IMP and PROD servers across all the Environments.
●Worked on continuous integration servers Jenkins, Cloudbees and bamboo.
●Created and configured new jobs in Jenkins, Cloudbees to point to new servers during the V3 migration.
●Installing, configuring, and administering Jenkins Continuous Integration tool on Linux machines along with adding/updating plugins such as GIT, Maven, ANT and Chef.
●Deploying applications using Jenkins server and Troubleshoot build and release job failures, work with engineers on resolution.
●Configuration and Administration of Apache Web Server and SSL Certificates.
●Centrally managed an automated research-oriented Linux environment through automation/configuration tools like ansible and salt master.
●Was instrumental in creating a Disaster Recovery (DR) process and setting up new infrastructure in the west region of Amazon Web Services.
●Created a Step-Up-Script to update Gold Image Version from 3.01 to 3.09.
●Design roles and groups for users and resources using AWS Identity Access Management (IAM) and managed network security using Security Groups, and IAM.
●Understanding of secure cloud configuration, (Cloud Trail, AWS Configuration), cloud-security Technologies (VPC, Security Groups, etc.) and cloud-permission systems (IAM).
●Was the lead in inventory reduction, decommission of V2 Environment, Disaster recovery (DR).
Environment: Redhat Linux, Aws, Jenkins, Cloudbees, Bamboo, Shell Scripting, GIT, Ansible, Jira, Confluence, Apache Web services.
Education:
Bachelors in Computer Science at Kakatiya Institute Of Technology And Science
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