Business-To-Business Project Management
Resume:
Marc Raymond F. Sigue
**** ********* **. ****** ******* St. Brgy 421 Sampaloc Manila 1008
CREDENTIALS
More than Fifteen (15) years working in BPO/KPO industry performing different Japanese Bilingual key roles from Business-to-Business responsibilities both sales, team handling and project management.
• Exceptional interpersonal skills
• Successfully operate in a stressful and fast paced environment.
• I can maintain excellent customer relations, providing friendly and courteous service.
• People Management experience and skills. Manages, motivates and develops a large team of CSR employees, ensuring that the service levels constantly improve contribute to growth in new businesses.
• Has Intensive and Proven sales experience from B2C and most importantly B2B, meeting or exceeding targets, ability to drive the sales process from plan to close
• Demonstrable experience in Leadership, team handling, Account and in Business Development, developing client-focused, differentiated, and achievable solutions.
• More than Six years of comprehensive professional experience in Japanese translation, Interpretation and Corporate point of contact of Japanese Nationals under different company both here in the Philippines and in Japan.
EDUCATIONAL BACKGROUND
• Primary Education – University of San Carlos Boys Highschool Cebu
• Secondary Education – Southwestern University Cebu
• Tertiary education
University of San Carlos (Assoc. in computer secretarial)undergraduate
Southwestern University (BS Comp. Sci.)-undergraduate
• Mihara International Academy of Language - Finished a (2) two years course in preparation to original plan in proceeding years.
WORK HISTORY
1- Work Experience in Japan from 2003 to 2007
• Torigoe Kogyou – Koizumi Town, Mihara City Hiroshima Prefecture Japan
• Hello Lunch (Obento Production Plant) – Koizumi Town Mihara City, Hiroshima Prefecture Japan
• Ninnikuya (continental restaurant) – Mihara Shi Hiroshima Japan
• Asayama Kogyo Asayama Kogyou – Anegasaki Goi nishi, Ichihara City Chiba Prefecture, Japan
2- Work Experience in the Philippines
• CORDIA COMM. PHIL. INC. as a Sales Specialist from 2007 – 2009 1st Outbound Sales Job that I was able to get into. Focused more on Business to Consumer sales approach, I served as a Sales Specialist tasked to do cold calling, prospecting and enticing US based consumers who have their telephone services under giant US based Telco companies to switch over their telephone services to our company which is a small Nebraska based Telco company. Ensuring that monthly KPIs and Quotas are hit and exceeded. Was also promoted to acting Team Lead as a candidate for a Team Lead position handling own team and assisting with Team Lead to motivate the whole team and exceed monthly Quota and KPI.
• Convergys Philippines as an Inbound Sales Representative from October 2009 – 2010
1st Inbound sales Job, generally served as a Customer Service Representative but was also given the responsibility of doing upselling and getting revenue for one of the biggest bank in the United States specifically catering to the American credit card holders.
• Eperformax Cebu as a Customer Service Representative from May 2010 – October 2010
Served under the Buyer Protection Department of one of the pioneers in E-Marketing business. Ensuring that buyers get what they purchased and paid for and that the item they receive is exactly as what is what described in the listing. Providing the protection that each buyers need and at the same time providing a world class customer service satisfaction.
• Xlibris Philippines Inc. as Publishing Consultant/ Marketing Consultant from January 2011 – May 2013
1st Acquired by the company as a Marketing Consultant, responsible of reaching out to independent authors who already self-published their own book and building a relationship with them and most importantly creating a need and giving them a picture that would entice them to Market their book. Providing the company of almost $35,000 worth of marketing campaign services in Revenue every month. Then was assigned to help in bringing up revenue in the publishing department as a Publishing consultant, responsible in prospecting and enticing authors to self-publish their book with our company at the same time helping them market their self-published book.
• Results Philippines Inc. as Inside Sales Representative from May 2014 – October 2014
• Crecer Takachiho Inc. Japanese School as Japanese Language Instructor from October 2014 – January 2016
Worked as a Japanese language Instructor at Crecer Takachiho Inc. Japanese Language Institute from October of 2014 until I decided to move to Laguna for more opportunities that would require my Japanese Language skills.
• CPOA Global as Account Development Manager from February 2017 – March 2018 Worked as an Account Development Manager. Business to the Business campaign
(Business-to-Business). Holds and maintain middle to large accounts of different US- based Companies. Work closely with US based account managers from after sales, contract monitoring and renewal and acquiring new business. Discovering and Providing output to different Businesses’ Telco needs etc.
• Service Source Philippines as Contract Renewals Specialist from May 2018 – January 2019
Worked as a Contract Renewal Specialist on a Business-to-Business Campaign from May 28,2018 until January 4,2019.
• Join Piggy LLC as Client Experience Specialist and Japanese Translator from January 2019 – February 2020
Served as both client experience specialist for the company’s Japan market and ensuring that Japanese clients/customers experience a top-of-the-line customer care at the same time I served as the company’s Japanese translator and was tasked to translate everything on the company’s current website to the Japanese language to launch the company’s Japan website for their Japan Market.
• ORKESTRA Communications as Account Executive from March 2020 – February 2021
Served as an Account Executive from March of 2020 until February 28 of 2021 handling Accounts of different companies and businesses in the United States and taking care of all their telecommunications and IT infrastructure needs. Acquiring new businesses and maintaining good relationship with acquired clients. Engaging and building relationships with different CEOs, IT Directors/Managers and company decision makers.
• Support Services Group Inc. Japanese Team Lead from October 2021 – December 2022
Served as a Japanese Speaking Team Lead for company’s Japan based campaign. People Management. Manages, motivates and develops a large team of CSR employees, ensuring that the service levels constantly improve contribute to growth in new businesses. Planning and Control. Resource allocation/scheduling to meet the demands of delivering a service managing changing priorities and issues.
• Telus International AI Data Solutions as Japanese Sourcing Analyst from April 2023
– July of the same year
• Conduent Business Services Philippines Inc. as Senior Business Analyst Japanese bilingual from October 2023 – January
Provided relevant expertise in a professional, sales, or technical area. Performed technical-based activities to contribute and manage projects. Acted as a resource for colleagues with less experience and Conducts advanced analysis on operations reports for Service Level and Operating Metrics data and trends.
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