Customer Service Store Manager

Jasmine Hill

(***) *** – ****

***********@*****.***

WORK EXPERIENCE

Assistant Manager - Garage Clothing Mclean,VA

Oct 2022 - current

● Assist store manager in planning and implementing strategies to attract customers.

●Coordinate daily customer service operations( sales processes, online orders and payments.

●Track the progress of weekly, monthly, quarterly and annual objectives.

●Monitor and maintain store inventory. The inventory count is done weekly.

Club Pride Supervisor - LA Fitness Washington,DC

Sept 2020 - Nov. 2022

●Supervised the cleaning and maintenance of the building.

●Trained and supervised the custodial staff to maintain an orderly, safe and efficient cleaning operation.

●Ordered, stocked and replenished the supplies, also provided the tools and equipment required to perform required maintenance.

●Created schedules for the cleaning staff weekly.

Delivery Driver - Deliver Services Now, Lanham, Md

●

● Navigate complex delivery zones to reduce delivery times

Quality Assurance Supervisor- Hands On LLC Rockville, MD

Aug 2016 - Feb 2018

●Being accountable for the materials, supplies, etc. and deliver these items as needed using the inventory/supply checklist.

●Checking the invoice books at each site to assure daily signatures.

●Collecting invoice books and delivers to the office at the end of each month no later than the 5th of the following month. Provide accurate invoicing/billing.

●Communicating with the client to resolve issues that occur on their sites an involving management as needed.

●Communicate any and all issues occurring at the site that management should be aware of.

●Assure that the work of cleaning the busses is being done at the highest possible level of excellence.

●Oversee/manage the daily operations of the sites I’m assigned to by visiting each site.

●Provide daily reports of the sites I visit.

Bus Cleaner/Detailer Hands On LLC Rockville, MD Jun 2007 - Aug 2016

●Guarantee that the cleanliness of the buses is in compliance with hands on standards and contract specifications and expectations.

●Assist with scrubbing, scraping or spraying the buses, using scrapers, brushes, cloths, cleaners, mops or hoses as needed to ensure cleanliness, with emphasis.

●Must read chemical labels and follow safe handling procedures, mix cleaning solutions according to formulas and ensure product is not wasted.

●Transport materials, equipment, or supplies to or from work areas.

Hair Stylist Assistant- Shawney’s House of Styles Alexandria, VA Feb 2000 - current

●As a Stylist assistant my job is to wash hair, blow dry, prepare client for stylist, answer phones, make appointments, take money for services, always keep stylist station clean, etc.

●Greet and sign in clients into the computer,

●Assist the stylist with color and relaxer treatments, cater to the clients an keep a clean salon.

●Sweep hair disinfect brushes and hair tools, rip foil for coloring, clean mirrors, and windows.

Telemarketing Sales Representative Bee LLC, Mclean, VA Feb 2000 - Mar 2005

●Responsible for creating point of sales incentives for sales, customer service, retention, telemarketing field and direct sales representatives to contribute to the production of fundraising for non-profits.

●As a telemarketer sales representative I would be responsible for contacting potential customers an offer them promotional items depending on the season of the year.

●Train representatives to be able to achieve everyday tasks which include telemarketing, door to door sales and follow up with their contacts once received

EDUCATION

Eleanor Roosevelt HS Greenbelt, MD. 1995-2000

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