Software Development It Support

BANUPRIYA SANKAR

SUMMARY

A dedicated and detail-oriented MCA graduate with a strong foundation in software development, database management, and IT support. Skilled in problem-solving, communication, and collaborative team environments. Proficient in programming languages, system troubleshooting, and client interaction. Eager to contribute to innovative projects and deliver impactful IT solutions. WORK EXPERIENCE

EDUCATION

Master of Computer Application

University of Madras, Chennai

Specialization in Advanced software development and programming languages. percentange : 75%

june 2022-2024

• Resolved customer inquiries via phone, chat, and web, achieving 95% satisfaction

• Diagnosed incidents within SLA guidelines, ensuring timely solutions.

• Communicated effectively with global clients, ensuring clarity and accuracy

• Documented resolutions to improve knowledge base and service operations.

• Adopted to 24/7 shifts, ensuring consistent and reliable support.

• Collaborated with teams to escalate and resolve complex issues. process executive data, Cognizant technology solutions Feb 2023-2024 TECHNICAL SKILLS

Operating Systems:-Windows, Linux

programming language:JAVA, HTML

Database Management:-Ms office tools (word,PowerPoint), Ms excel (V-Loop, PIVOTtable),SQL (basics queries)

Basic troubleshooting skills to diagnose and resolve/address customer issues/requests basics Networking Concept, Hardware and software installation. Technical support-Il support and maintenance, Remote desktop support Languages : Tamil and English

Certificates : software testing, wesite development Bachelor of computer Application

S. I. V. E. T College, Gowrivakkam. Chennai.

Percentage : 81%

CGPA : 8.1

E-mail : *********@*****.*** • mobile : +91-637*******

LOCATIONS : CHENNAI, TAMILNADU-600 127.

ADDITIONAL SKILLS

•posseses required communications skills both verbal and written.

• Work hour flexibility

• Agility and positive attitude for learning

• Agility for quick learning

• Problem-solving skills

• Analytical skills

• Work hour flexibility

june 2018-2021

CERTIFICATIONS

I have completed the program in the "WEBSITE DEVELOPMENT" issued by "NIIT FOUNDATION" Institute and approved my training partner of "NSDA"

• Software testing course completed by "BESENT TECHNOLOGIES. PROJECT DETAILS

Main Project

Project : Blood Bank Management System

Role: Developer

Technologies: Java, HTML/CSS, JavaScript

Developed a system for managing blood donations, inventory, and distribution. Implemented secure user authentication and a database for donor and recipient information.

-Enhanced operational efficiency and data accuracy. DECLARATION

DATE :

PLACE :

"I certify that the information provided in this resume is true and accurate to the best of my knowledge."

SIGNATURE :

Contact this candidate