Data Entry Customer Service

Jazzmin Duncan

**** ****** **** ** *******, AL **274 667-***-**** *****.*.******@*****.***

KEY SKILLS

Data Entry Product/Service Sales and Marketing Customer Service Associate Training EXPERIENCE

Mohawk Industries Inc

Superba/Operator

5/2024 to Present

● Over seeing operations

● Starting and stoping machinery

● Monitoring equipment

● Adjusting operational parameters

Carhaven

Internet Sales Manager/Sales Consultant

10/2023 to 3/2024

● Managed Internet sales for the dealership,

implemented a new Internet sales strategy by

updating the CRM and ensured OEM compliance

● Certified Reynolds and Reynolds Customer

Management Solution and Certified VinSolutions

Customer Management Solution and Internet

Lead Management (ILM) and Eleads

● Perform daily prospecting calls of 60 or more

Old Glory Harley Davidson

Sales Consultant

11/2021 to 05/2022

06/2023 to 08/2023

● Cultivate relationships with new customers to

achieve sales objectives and provide insight into

new products, features, and options.

● Qualify and follow up on warm Internet leads

regarding new and pre-owned vehicle availability,

price, and options.

● Maintain contact with customers via email, phone calls, and regular updates on promotional offers.

● Greeted and actively listened to customers to

uncover purchasing needs and provide

recommendations based on automotive

requirements.

● Used consultative sales process to match

customers with vehicles suiting their needs.

● Demonstrated vehicle functionality and explained options, accompanied prospective customers on

test drives, and explained costs associated with

purchase.

● Researched new automotive releases to maintain

knowledge of new products and trends.

● Informed customers of associated dealer

services and products such as extended

warranties.

Green Point Wellness

Cashier/Receptionist/Data Entry/Filing/Sales, 06/2022 to 3/2023

● Strong communication skills

● Time management

● Customer service

● Strong attention to detail

● Cognitive flexibility

● Leadership experience

● Creative problem solver

● Conflict resolution

Ourisman Honda Volkswagen of Laurel – Laurel, MD

Cashier/Filer/ Data Entry/Internet Scheduling

Manager/Sales/Leasing Consultant, 09/2019 to 11/2021

● Coaches and educates customers through

purchasing process

● Provides detailed needs based vehicle

presentation and demonstration

● Completes credit application and necessary

documentation with customers

● Negotiates vehicle and accessory prices

● Sells between 15-20 cars per month

● Achieves 99.8% Customer Satisfaction Index

Score

Starbucks – Columbia, MD

Cashier/Barista, 09/2018 to 09/2019

● Greeted and served guests by name with warm

customer service

● Developed regular clientele and established

relationships

● Delivered prompt and accurate service within the service timelines

● Trained and certified associates in their assigned areas

● Communicated service and quality goals to

teammates effectively

● Successfully completed over 50 performance

observations observing employee's performance

and providing objective feedback as a routine

part of the training process

Panera Bread – Laurel, MD

Cashier/Barista, 12/2013 to 10/2015, 08/2017 to

09/2019, 1/2022 to Present

● Greeted and served guests by name with warm

customer service

● Developed regular clientele and established

relationships

● Delivered prompt and accurate service within the service timelines

● Trained and certified associates in their assigned areas

Jazzmin Duncan

1827 County Road 79 Roanoke, AL 36274 667-***-**** *****.*.******@*****.***

● Communicated service and quality goals to

teammates effectively

● Successfully completed over 50 performance

observations observing employee's performance

and providing objective feedback as a routine

part of the training process

EDUCATION/LICENSES

(No degree acquired)

High School Diploma - 2017

Howard Community College - 2017

Vehicle Sales Licensed - 2021

*References provided upon request

Contact this candidate