Pharmacy Technician Customer Service
Resume:
Kimberly Carter
"Seeking a Fulfilling Career Path: Dedicated, Versatile Professional Ready to Make a Positive Impact"
Crouse, NC 28033
****************@*****.***
Certified Pharmacy Technician and Cleaning Tech with Diverse Warehouse & Textile Expertise Proficient in Forklift Operation, Order Fulfillment, and Quality Inspection Skilled in Retail, Customer Service, and Pharmaceutical Care"
Authorized to work in the US for any employer
Work Experience
Open-End Spinner
Patrick Yarns - Kings Mountain, NC
February 2021 to Present
• Operated open-end spinning machines to produce high-quality yarn according to specifications
• Monitored production processes and made adjustments as necessary to ensure optimal yarn quality and efficiency
• Conducted routine maintenance tasks on spinning equipment to prevent breakdowns and ensure smooth operation
• Collaborated with colleagues and supervisors to troubleshoot spinning issues and implement improvements
• Maintained records of production output, machine settings, and quality control data Cleaning Technician
Carter Cleaning Services LLC. - Crouse, NC
May 2019 to Present
• Performed thorough cleaning tasks such as vacuuming, sweeping, mopping, dusting, and sanitizing surfaces in assigned areas.
• Cleaned and disinfected restrooms, including sinks, toilets, and floors, ensuring compliance with health and safety regulations.
• Emptied trash receptacles and replenished supplies such as paper towels, toilet paper, and soap as needed.
• Maintained equipment in good working condition and reported any maintenance issues to the Customer.
• Collaborated with team members to efficiently complete cleaning tasks and handle special projects as assigned.
• Demonstrated excellent attention to detail and organizational skills in maintaining a clean and orderly environment.
• Communicated effectively with clients and coworkers to ensure a positive and professional working relationship.
Forklift Operator/Fulfillment Processor
ASI for Hanes brand Inc. - Kings Mountain, NC
March 2023 to March 2024
• Safely operated forklifts, pallet jacks, and other warehouse equipment to transport materials and products to designated areas.
• Loaded and unloaded trucks, containers, and storage racks efficiently while adhering to safety protocols.
• Conducted pre-operational checks on forklifts and equipment to ensure they were in proper working condition.
• Assisted in maintaining accurate inventory records by performing cycle counts, stock checks, and reconciliations.
• Organized and stored inventory in designated locations to optimize space utilization and facilitate easy retrieval.
• Received and processed incoming orders, picking items from inventory according to packing lists or customer specifications.
• Packed and prepared orders for shipment, ensuring proper labeling, packaging, and documentation.
• Collaborated with shipping personnel to coordinate the timely dispatch of orders and ensure customer satisfaction.
• Conducted visual inspections of products and materials to verify quality and compliance with specifications.
• Maintained a clean and organized work environment to uphold safety standards and prevent accidents or hazards.
• Worked closely with warehouse team members and supervisors to prioritize tasks and meet production goals.
• Communicated effectively with colleagues and management to address operational issues and implement process improvements.
• Supported cross-functional teams in various warehouse activities as needed to promote teamwork and efficiency.
Abrasive table
Boush tools - Crouse, NC
April 2020 to December 2020
• Operated abrasive tables to manufacture high-quality products, ensuring adherence to established procedures and specifications.
• Monitored machine operations, making adjustments as necessary to optimize performance and meet production goals.
• Conducted visual inspections and quality checks to identify defects and maintain product integrity.
• Performed routine maintenance on abrasive tables to ensure proper functioning and minimize downtime.
• Troubleshot mechanical issues and made necessary repairs to maintain production efficiency.
• Maintained accurate production records, documenting machine settings, production quantities, and quality inspection results.
• Communicated effectively with supervisors and team members to provide updates on production status and address any concerns.
• Adhered to safety protocols and company policies to ensure a safe working environment for all employees.
• Participated in training programs to enhance knowledge and skills related to machine operation and safety procedures.
Spinner Operator
Patrick yarns - Kings Mountain, NC
May 2019 to December 2019
• Operated spinning machinery to produce high-quality yarns, ensuring adherence to production requirements and specifications.
• Monitored machine performance, making adjustments as necessary to optimize operation and maintain yarn quality.
• Loaded raw materials onto machines and fed them through the spinning process, ensuring a continuous production flow.
• Conducted regular inspections of yarns to ensure they met quality standards and performed tests and measurements using precision tools and equipment.
• Identified and resolved issues related to yarn quality or machine performance, implementing corrective actions to maintain production efficiency.
• Performed routine maintenance on spinning machinery, including cleaning, lubricating, and troubleshooting mechanical problems.
• Assisted in the preparation of materials and equipment for production runs, collaborating with team members to optimize processes and improve efficiency.
• Followed all safety procedures and guidelines to maintain a safe working environment and complied with company policies and regulations related to quality control and workplace safety. Electrician Helper
R-Anell custom homes - Crouse, NC
February 2017 to May 2018
• Assisted Master/ Journeyman electricians in installing, repairing, and maintaining electrical systems in residential construction projects.
• Gathered tools, materials, and equipment needed for electrical installations and repairs.
• Assisted with running wires, mounting fixtures, and installing electrical components according to blueprints and specifications.
• Held and stabilized materials and tools for electricians working at heights or in confined spaces.
• Helped to maintain a clean and organized work environment, ensuring that electrical work areas were free of hazards.
• Learned and applied basic electrical concepts and techniques under the guidance of experienced electricians.
• Followed safety procedures and guidelines to prevent accidents and ensure compliance with regulations.
• Communicated effectively with team members and supervisors to coordinate tasks and meet project deadlines.
• Contributed to the completion of residential construction projects on time and within budget. Warper Operator
Tire Cord USA - Cherryville, NC
September 2016 to February 2017
• Operated warping machinery to produce high-quality tire cord products according to company specifications.
• Set up and prepared warping machines for production runs, including loading raw materials and adjusting machine settings.
• Monitored machine operations to ensure smooth and efficient weaving of tire cord fibers, making adjustments as needed to maintain production quality and output.
• Inspected woven tire cord for defects or irregularities, conducting quality checks to ensure compliance with industry standards and customer requirements.
• Performed routine maintenance on warping machinery, including cleaning, lubricating, and troubleshooting mechanical issues.
• Documented production data and quality control information, maintaining accurate records of output quantities, machine settings, and production downtime.
• Adhered to safety protocols and procedures to maintain a safe working environment for yourself and others.
• Collaborated with team members to optimize production processes, troubleshoot problems, and meet production targets.
• Communicated effectively with supervisors and colleagues to coordinate tasks and ensure efficient workflow.
Self Check Out Cashier
Walmart - Cherryville, NC
April 2016 to September 2016
• Operated self-checkout registers efficiently, ensuring smooth and accurate transactions for customers.
• Scanned items quickly and accurately, processing payments via cash, credit/debit cards, or electronic payment methods.
• Assisted customers with self-checkout kiosks, providing guidance on how to use the machines and troubleshooting any issues.
• Processed returns and exchanges, following company policies and procedures to ensure customer satisfaction.
• Managed cash drawer and performed regular cash reconciliations to maintain accuracy and accountability.
• Handled customer inquiries, complaints, and requests in a professional and courteous manner, escalating issues to management when necessary.
• Maintained cleanliness and organization of self-checkout area, including restocking bags, cleaning machines, and ensuring equipment functionality.
• Collaborated with team members to provide excellent customer service and support overall store operations as needed.
• Adhered to company policies and procedures, including safety protocols and cash handling guidelines, to ensure compliance and minimize risk.
Cashier/Pharmacy Technician
Walgreens - Dallas, NC
September 2015 to April 2016
• Provided excellent customer service to patients and customers, answering inquiries, resolving issues, and offering assistance as needed.
• Operated cash register and processed customer transactions, including sales, returns, and exchanges, with accuracy and professionalism.
• Maintained cleanliness and organization of pharmacy and cashier areas, including stocking shelves, cleaning workstations, and disposing of expired medications.
• Assisted with administrative tasks, such as answering phones, scheduling appointments, and managing paperwork, to support efficient pharmacy operations.
• Collaborated with pharmacy team members and other staff to ensure smooth workflow and exceptional customer service delivery.
• Completed required training programs and continuing education courses to stay updated on pharmacy regulations, procedures, and technologies.
Retail Supervisor
Rugged Wearhouse - Gastonia, NC
August 2009 to December 2010
• Supervised and directed retail staff to ensure excellent customer service and operational efficiency.
• Trained and coached team members on sales techniques, product knowledge, and company policies and procedures.
• Managed employee schedules, including assigning tasks, monitoring attendance, and approving time- off requests.
• Oversaw daily store operations, including opening and closing procedures, cash handling, and inventory management.
• Resolved customer complaints and concerns in a timely and professional manner, ensuring customer satisfaction.
• Conducted performance evaluations and provided feedback to team members to promote professional development and improve performance.
• Implemented merchandising strategies to optimize product placement, presentation, and sales performance.
• Monitored sales performance and inventory levels, identifying trends and making recommendations for improvement.
• Collaborated with store management to develop and implement policies, procedures, and initiatives to enhance store profitability and efficiency.
• Ensured compliance with company policies, procedures, and safety regulations, including loss prevention measures.
Assembly Line Worker
DEB US - Stanley, NC
February 2007 to December 2007
• Worked as part of a team on an assembly line, performing various tasks to contribute to the production process.
• Assembled components or products according to established procedures and specifications.
• Operated machinery and equipment safely and efficiently to complete assigned tasks.
• Inspected finished products for quality defects or discrepancies and ensured compliance with quality standards.
• Followed safety protocols and procedures to prevent accidents and injuries in the workplace.
• Maintained cleanliness and organization of work area, including removing debris, organizing materials, and disposing of waste.
• Communicated effectively with team members and supervisors to coordinate tasks and ensure smooth workflow.
• Participated in training programs and workshops to enhance skills and knowledge related to assembly line work.
• Adhered to company policies, procedures, and regulations to ensure compliance and promote a positive work environment.
Forklift Operator/Order Fulfillment
SARA LEE INTIMATE APPAREL - Kings Mountain, NC
November 2001 to April 2005
• Operated forklifts and other warehouse equipment to safely transport materials and products within the facility.
• Efficiently picked and packed orders for shipment, ensuring accuracy and timeliness in fulfillment processes.
• Utilized inventory management systems to track stock levels, locate products, and update inventory records.
• Conducted regular inspections of forklifts and equipment, reporting any issues or maintenance needs to supervisors.
• Assisted in the loading and unloading of trucks, containers, and storage racks, following safety protocols and guidelines.
• Collaborated with team members to prioritize tasks, coordinate order processing, and meet daily production goals.
• Maintained a clean and organized work environment, including staging areas, aisles, and storage racks.
• Participated in training programs and safety meetings to enhance skills and knowledge in forklift operation and warehouse procedures.
• Complied with company policies, procedures, and regulations to ensure compliance and promote a safe working environment.
Education
Diploma ( pharmacy technician) in pharmacy technician Penn Foster online classes - Cambridge, PA
August 2011 to December 2013
High school or equivalent in High School Diploma
Harcourt high School - Scranton, PA
June 1999 to April 2001
Skills
• 10 years experience in retail,customer sevice,15 years expereince in warehouse and textile (10+ years)
• Forklift
• Shipping Receiving
• Order Puller
• Warehouse Associate
• Picker Packer
• Loading
• Unloading
• Shipping
• General Labor
• Networking (10+ years)
• Basic Math
• English
• RF Scanner
• Residential Cleaning
• Pallet Jack
• Order Picker
• Cleaning Experience
• Commercial Cleaning
• Order Picker
• Pallet Jack
• RF Scanner
• Residential Cleaning
• Warehouse Experience
• Materials Handling
• Assembly
• Laundry
• Pharmacy Technician Experience
• Manufacturing
• Machining
• Packaging
• Merchandising
• Clinical Pharmacy Experience
• Driving
• Load & unload
• Loader operation
• Electrical Experience
• Managed Care
• Shipping & receiving
• Computer literacy
• Industrial equipment
• Cherry picker
• Load & unload
• Industrial equipment
• Forklift
• Cash register
• Retail sales
• Merchandising
• Medical terminology
• Manufacturing
• Customer service
• Leadership
• Sales
• Cash handling
• Assembly
• Basic math
• Retail math
• Phone etiquette
• Supervising experience
• Cherry picker
• Materials handling
• Pharmacy technician experience
• Pallet jack
• Order picking
• Shipping & receiving
• Packaging
• Commercial cleaning
• Cleaning
• Residential cleaning
• Quality inspection
• Picking & packing
• Driving
• Planograms
• Janitorial experience
Certifications and Licenses
Driver's License
April 2018 to April 2026
Forklift Certification
Pallet Jack Certification
Assessments
Business math — Completed
February 2023
Using basic math to solve problems in a business context Full results: Completed
Home health aide skills — Proficient
December 2020
Providing care to patients in a home setting
Full results: Proficient
Caregiver fit — Completed
November 2022
Measures the traits that are important for successful caregivers Full results: Completed
Forklift safety — Proficient
December 2020
Best practices and safety hazards in forklift operation Full results: Proficient
Forklift safety — Proficient
July 2021
Best practices and safety hazards in forklift operation Full results: Proficient
Work style: Reliability — Proficient
December 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Warehouse safety — Proficient
November 2022
Using safe practices in a warehouse setting
Full results: Proficient
Attention to detail — Proficient
August 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
"Between 2010 and 2014, life threw me a curveball that reshaped my priorities. I became a full-time caregiver for my father after the loss of my beloved mother. It was a time of profound responsibility and learning, where every day was dedicated to ensuring his comfort and well-being. Amidst this, I also cherished the joy of nurturing my young child, finding strength in their laughter and innocence. These years were a testament to the power of family bonds and taught me resilience, compassion, and unwavering dedication in the face of adversity. Now, I'm excited to take the lessons learned during those challenging yet profoundly rewarding times and apply them to a new chapter. With a heart full of empathy, adaptability, and strength, I'm ready to embark on a fulfilling career journey."
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