Business Analyst Power Bi

Nadeem Khan

Windsor mill, MD +1-443-***-**** ******.*.***@*****.*** https://www.linkedin.com/in/nad-k-a55a68142/

6+ years of experience as a Business Analyst across healthcare, finance, and retail domains.

Proven expertise in process redesign, automation, and data-driven solutions to improve operational efficiency.

Skilled in gathering and documenting business requirements, optimizing workflows, and implementing system integrations.

Proficient in using Power BI, Salesforce, SQL, and Jira to enhance reporting, compliance, and business decision-making.

Strong ability to collaborate with cross-functional teams (IT, Finance, Clinical) to align on goals and deliver impactful solutions.

Demonstrated success in leading change management initiatives, training staff, and supporting enterprise-wide rollouts.

Expertise in streamlining processes, improving data accuracy, and reducing administrative overhead while ensuring full regulatory compliance.

Experience with Agile methodologies, including participating in sprint ceremonies and ensuring timely delivery of key milestones.

Technical Skills:

Business Analysis Tools: Jira, Confluence

Data Analysis & Reporting: SQL, Power BI

Process Mapping & Modeling: BPMN

CRM Systems: Salesforce, Salesforce Cloud

Workflow Automation: Salesforce Flow

Data Migration: SQL Database, Legacy Spreadsheets

Financial Systems: Financial Reporting Automation

Dashboard Development: Power BI

User Acceptance Testing (UAT)

Agile Methodology: Sprint Planning, Retrospectives

Compliance Standards: SOX, GDPR

Training & Documentation: User Guides, Training Materials

Collaboration Tools: Microsoft Office Suite (Excel, PowerPoint, Word)

Education

Bachelor's in Business Administration Punjab University, Lahore, PAK

Business Analyst Course done from Udemy

Professional Experience:

Senior Business Analyst Jun 2022 – Present

MVP Health Care

Spearheaded the end-to-end redesign of patient intake workflows, enhancing operational efficiency through digitized forms and staff training across multi-clinic environments.

Automated prior-authorization processes to streamline manual tasks, reducing administrative overhead and generating significant annual cost savings.

Designed and implemented a HIPAA-compliant patient communication portal to improve appointment adherence and satisfaction.

Collaborated with Compliance teams to revamp data-handling workflows, ensuring full regulatory adherence and audit readiness.

Developed real-time Power BI dashboards to enhance KPI monitoring (e.g., claim denials, wait times) and support data-driven decision-making.

Led cross-functional workshops with stakeholders across Clinical, IT, and Finance teams to align on process improvements and drive enterprise-wide adoption.

Trained staff on EHR updates and digital tools, improving system adoption and reducing administrative errors through post-training support.

Launched patient feedback initiatives to iteratively refine processes and address recurring service gaps.

Benchmarked workflows against industry standards to integrate best practices, improving patient retention and seasonal workflow efficiency.

Business Analyst April 2019 – May 2022

Walmart

Led end-to-end workflow optimization for Walmart’s Online Grocery Pickup (OGP) across hundreds of stores, significantly improving customer wait times over 18 months.

Worked closely with cross-functional teams, including IT, Operations, and Finance, to develop dynamic scheduling models that enhanced efficiency during peak hours.

Analyzed historical performance data to identify key areas for improvement, leading to noticeable enhancements in order accuracy and pickup times.

Conducted cost-benefit assessments to support leadership buy-in for process improvements with strong long-term value.

Designed and implemented training programs for OGP associates, ensuring widespread adoption of new workflows across stores.

Introduced geolocation alerts and optimized staging areas in pilot locations, resulting in a better customer experience.

Built real-time Power BI dashboards to track key performance indicators, enabling quicker issue resolution for store managers.

Established a customer feedback system that informed iterative refinements, leading to improved operational efficiency during peak seasons.

Researched industry best practices and integrated them into Walmart’s strategy, contributing to increased adoption of curbside pickup services

Business Analyst May 2018 – Mar 2019

Alliance Bank

Led requirement-gathering workshops with multiple cross-functional teams, documenting user stories in Jira to align stakeholders on a digital onboarding platform.

Improved customer onboarding efficiency by mapping AS-IS/TO-BE workflows, identifying and addressing key bottlenecks in the ID verification process.

Partnered with UX/UI teams to design mobile-friendly document upload prototypes, significantly reducing manual data errors and enhancing customer satisfaction.

Used SQL to analyze historical data, uncovering inefficiencies in manual processes and compliance workflows, leading to automation-driven improvements.

Authored user stories for third-party API integrations to enhance real-time ID verification accuracy and ensure regulatory compliance.

Managed user acceptance testing (UAT) with a large tester group, ensuring regulatory requirements were met and resolving critical bugs before launch.

Developed a Power BI dashboard to monitor onboarding performance, enabling data-driven decision-making and improving customer support efficiency.

Led biweekly sprint reviews, ensuring the timely delivery of key features and maintaining a high sprint completion rate.

Business Analyst Jan 2017 – April 2018

Tekem Solutions

Gathered and documented requirements from 10+ key stakeholders to define business needs and functional specifications for financial reporting automation.

Mapped and analyzed AS-IS processes, identifying key inefficiencies that resulted in a 40% reduction in manual work for the finance team.

Collaborated with the IT team to design and implement automation solutions, cutting report generation time by 50%.

Conducted data analysis on historical financial reports, identifying a 30% error rate and proposing solutions to increase data accuracy.

Created over 50 user stories and use cases, ensuring seamless alignment between business objectives and technical deliverables.

Led user acceptance testing (UAT) for automation tools, ensuring 100% compliance with financial regulations and achieving a 98% bug-free deployment.

Developed and delivered training materials to onboard 20+ finance team members on the new reporting tools, achieving a 90% adoption rate.

Supported the creation of real-time financial dashboards, enabling the management team to make data-driven decisions 20% faster.

Assisted in process improvement workshops that resulted in a 25% reduction in reporting errors and a 15% improvement in report accuracy.

Maintained regular communication with cross-functional teams, contributing to the successful and timely delivery of 10+ key financial reports.

Business Analyst Intern Jan 2017 – April 2018

Tekem Solutions

Collaborated with finance and IT teams to define requirements for integrating Salesforce CRM with financial systems, significantly reducing manual expense tracking efforts.

Migrated a large volume of historical expense records from legacy spreadsheets to a centralized SQL database, improving data accuracy for audit compliance.

Developed Power BI dashboards to monitor budget vs. actuals and compliance status, enabling real-time tracking of monthly expense transactions.

Automated approval workflows using Salesforce Flow, improving the efficiency of expense processing and minimizing policy violations.

Conducted user acceptance testing (UAT) with finance teams, ensuring full alignment with SOX/GDPR standards before deployment.

Trained staff on Salesforce and Power BI tools, ensuring a high level of adoption shortly after implementation.

Participated in Agile ceremonies (sprint planning, retrospectives) to prioritize tasks and deliver key project milestones on time.

Documented process workflows and user guides, significantly reducing onboarding time for new team members.

I was running Own Grocery Store since 2013 till 2016

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