Risk Management Information Technology
Resume:
Ardi Price Phone Number 480-***-**** Email: *********@*****.***
EDUCATION
Pursuing a Bachelor’s Degree in Risk Management & Insurance Rio Salado Community College – Phoenix, AZ
Pursuing a Bachelor’s Degree in Information Technology Gateway Community College - Phoenix, AZ
Insurance Servicing Certificate Rio Salado College - Phoenix, AZ
High School Diploma Greenway HS - Metrocenter Academy – Phoenix, AZ
PROFESSIONAL CAREER EXPERIENCE
Sept 2024 – Current
Dish Network aka Echosphere LLC
Wireless Fraud Sr. Representative
Monitored key risk indicators (KRIs) on an ongoing basis to proactively identify emerging risks or changes in existing risks
Implemented robust controls and procedures to minimize the impact of identified risks on business operations
Collaborated with internal audit teams during external audits to provide necessary documentation related to risk management practices
Designed dashboards using Tableau or other visualization tools to track key performance indicators (KPIs) related to enterprise-wide risks
Performed risk assessments on third-party vendors or suppliers to ensure they meet the organization's risk tolerance levels
Provided regular updates to senior management regarding the status of identified risks, mitigation efforts, and overall risk profile
December 2023 – Sept 2024
Robert Half – Peckham – National Passport Information Center
General Information Representative
Assisting and acting as Team Lead when assigned upon Managers absences
Assisting with training and mentoring new team members
Responding to telephone inquiries and complaints following standard operating procedures.
Assisting with escalated calls. And general information on how to obtain a passport.
Obtaining Federal Clearance to assist with App Line outside of General Information calls
September 2022- December 2023
Cognizant- Waymo Self-Driving Vehicles -Hybrid
Rider Support Agent
Provide guidance and support to our drivers via phone, chat, and email
Compose thoughtful, concise messages that align with voice across all channels
Monitor rider interactions through visual and audio prompts in our internal tools
Escalate issues that arise while troubleshooting to Team Leads
Monitor user interactions and prioritize inquiries through our internal CRM system
Maintain up to date knowledge of self-driving technology
Messaging by completing new trainings and knowledge checks in a timely manner
Work in time-sensitive situations under pressure in a user-focused environment
Meet internal metrics such as quality, performance SLAs and shift adherence
DECEMBER 2019 – PRESENT
UBER/LYFT/SHIPT – REMOTE
INDEPENDENT CONTRACTOR
Transport clients from one destination to another.
Conduct vehicle maintenance checks regularly.
Use navigation apps to determine the optimal route for each client.
Interact with clients in a friendly and professional manner.
Pick up and drop off clients in a punctual and reliable fashion.
Maintain accurate monthly mileage records & ensure the vehicle is ready for use during your shift.
OCTOBER 2016 – JANUARY 2021
Canon Recruiting – Bank of America – REMOTE
FRAUD SPECIALIST (CONTRACT)
Customer service experience demonstrated commitment to providing quality customer service.
Proven history of dependability and strong proficient with computers.
Ability to navigate multiple computer systems while interacting with the customer.
Ability to work a flexible schedule to meet business needs.
Experience working in a team environment.
Ability to think critically and use good, sound judgment in decision making.
The Self-motivated and goal oriented.
Ability to work in a fast-paced call center environment, balancing the need to support the inbound call center while meeting production and quality goals (i.e., Average Handle Time, Availability, Quality, etc.).
Excellent verbal and written communication skills.
Ability to effectively handle difficult client issues.
Proficiency in dealing with customers issues in both a routine and complex environment.
Ability to multi-task and proven track record of working independently.
Ability to adapt quickly to changes in the environment.
OCTOBER 2015 – SEPTEMBER 2016
Carecentrix – PHOENIX, AZ
CUSTOMER CARE REPRESENTATIVE (CONTRACT)
Conducts primary and secondary research on markets, competitors and customers.
Performs analyses to assess provider trends, network adequacy and optimize company performance.
Performing rigorous strategic and financial analysis to pinpoint appropriate, practical recommendations relative to the provider network.
Initiating, developing, and managing provider relationships to optimize provider coverage and provider performance.
Participates in strategic and tactical initiatives led by the Provider Operations department.
Collaborates and works well within both the Provider Operations team and across other departments.
Collaborating with team members to derive trends, conclusions and recommendations based on the data and analyses.
MARCH 2014 – NOVEMBER 2015
VENICOM, INC. – PHOENIX, AZ
CUSTOMER CARE SPECIALIST
Incoming and Outgoing Customer Service Calls.
Computer data entry.
Account Management.
Billing inquires and payments.
Process Application for Credit.
Tracking Shipments.
Resolving Escalation Calls.
Responds to inquiries from policy holders & providers.
Initiating transactions for participants including loans and withdrawals.
Solve problems and act as structured communicator.
Review and adjudicate prior authorization requests.
January 2013 to March 2014
AAA Insurance - Glendale, AZ
AUTO INSURANCE SERVICING REP – TELECOMS INTERN
Incoming and Outgoing Customer Service Calls
Process policyholder billing inquiries
Manufacture presentations and correspondence with multiple departments using Microsoft Office
Y-connecting with Team Members
Assisting with clean-up & validation of telecom records
Maintain awareness of all available insurance products/services
Programming & system Installation
October 2011 to March 2013
QuikTrip – Phoenix, AZ
SALES CLERK - CASHIER
Maintain Inventory using spreadsheets
Assist in upkeep stock and clean store and parking area
Met and exceeded daily sales quota
Provide positive customer service in fast paced environment
Cash handling experience using POS cash system, and developed daily deposits
***ADDITIONAL EXPERIENCE AVAILABLE UPON REQUEST**
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