Medical Technologist, Point of Care SME, Sales Ambassador

Edna A. Blaber

****.******@*****.*** 917-***-****

SUMMARY

Results-driven ASCP Licensed Senior Sales Ambassador at Abbott Core Diagnostics. Proven expertise in Point of Care Coordination, Transfusion Medicine (Blood Bank), and Project Management certified with a Master's in Health Care Administration.

EDUCATION

Master’s in Health Care Administration, May 2015

Grand Canyon University, Phoenix, AZ

Bachelor of Science, Biology, May 2007

Long Island University, Brooklyn, NY

EXPERIENCE

Senior Ambassador of Sales Abbott

November 2023 - Present

Improved customer satisfaction and retention for Landmark accounts.

Resolved customer issues, supported operational reviews, and identified improvement opportunities.

Collaborated with Enterprise Account Managers for early renewals and extended contracts.

Developed and executed account plans, ensuring satisfaction and driving value expansion.

Executed sales processes for identified expansion opportunities.

Supported technical needs, influencing new solutions buying decisions.

Managed implementation processes for new landmark accounts.

Point Of Care Coordinator / POC Subject Matter Expert Memorial Sloan Kettering Cancer Center

March 2018 – July 2023

Facilitated seamless communication, addressing staff inquiries and resolving device issues.

Developed and implemented a competency assessment tracking system.

Devised creative solutions to optimize operational workflows.

Successfully trained over 80 nurses and healthcare staff on the correct use of Nova StatStrip Glucose Meter.

Point Of Care New York Presbyterian / Columbia University Medical Center

September 2015 - March 2018

Demonstrated proficiency in various software systems.

Conducted correlation and validation of instruments.

Resolved technical problems and provided consultation.

Monitored and initiated corrective actions for quality control procedures.

Generalist / Blood Bank Technologist St. Barnabas Medical Center, Livingston, N.J.

March 2017 – May 2018

Performed and interpreted ABO/Rh and screening tests.

Competent with the Ortho Diagnostics ProVue analyzer and Solid Phase instrumentation.

Mount Sinai Medical Center

August 2008 - September 2011, July 2013 - November 2014

Demonstrated knowledge of SCC Soft Lab software.

Processed and dispensed all blood products.

Competent with the Ortho Diagnostics ProVue analyzer and Solid Phase instrumentation.

Reference Laboratory Technologist Bergen County Community Blood Services

November 2014 - June 2015

Proficient in Life-Tec software.

Resolved complex patient red cell antibody identification problems.

Conducted serological and immunological testing.

POSITION SCOPE

Representation: Abbott and ADD brand, emphasizing laboratory management.

Interaction: Sales, Marketing, Customer Support, Technical Service, and Finance.

Influence: Drives customer purchase decisions, reagent utilization, and product troubleshooting.

Considerations: Balances financial and customer implications.

Contribution: Critical in the CAPA system, ensuring accurate documentation and resolution of customer complaints.

Professionalism: Exhibits high integrity, honesty, and accurate information presentation.

Customer Satisfaction: Monitors and maintains customer satisfaction.

Compliance: Adheres to safety guidelines, policies, and procedures.

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