Project Manager Business Analyst

Venkata Siva Sesha Reddy Kandula Page *

Venkata Siva Sesha Reddy Kandula, PMP ®

Project Manager, Implementations Lead, Business Analyst, ServiceNow Consultant 1225 Martha Custis Drive, Virginia, USA – 22302 Phone: 703-***-**** *************@*****.*** www.linkedin.com/in/kvs-sesha-reddy-pmp-®-1328ba22 SUMMARY

Technically sophisticated individual with 17+ years of experience in software design, development, implementation, business analysis, project management, and maintenance of IT applications. Extensively delivered and managed software products in regulated industries including Healthcare and Finance. Skilled in managing complex IT operations, leading cross-functional teams and driving organizational transformation using Agile, ITIL and PMP methodologies. Recognized for delivering value through innovative solutions and operational excellence. AREAS OF EXPERTISE

Solution Architecture & Custom Integrations

Vendor Management and Contract Management

End-to-end Application Development

Dynamic Team Collaboration and Commutation

Collaborating with Sales Team pricing strategy

Business Analysis, and Project Management

Software Development using Waterfall and Agile

IT Operations & Service Delivery

ServiceNow Implementation (ITSM, ITAM & HRSD)

ServiceNow custom/scoped application development

Specialized in Healthcare IT: Development & implementation of EMR, EHR, RCM, CSM, Oracle Health, SAP MM, InstaHIS & HMIS

SDLC, Quality Assurance & Automation

Proactive Risk Mitigation and Problem Management

Process consulting and advisory

Cross functional coordination

PROFESSIONAL EXPERIENCE

Product in charge – NMC Health Care (UAE – Dubai,Abu Dhabi) September 2022 – Present Key responsibilities:

Create and document detailed technical designs, including workflows, data models, and integration patterns specific to healthcare workflows.

Oversee the implementation of ERP (SAP MM, Oracle Health, and InstaHIS) solutions, including custom applications, workflows, and integrations tailored to healthcare needs (Patient management, electronic health records, Supply chain management, Human resource management and revenue cycle management).

Configure and customize ERP (SAP MM, Oracle Health, and InstaHIS) modules to meet specific healthcare requirements, ensuring scalability, maintainability, and adherence to best practices.

Utilize all Software Development Life cycle (SDLC) activities, including, requirements, design, Coding, Unit Testing, Deployment, and Maintenance

Maintaining project documents repository on JIRA tool (Agile) and allocation The Customer Tickets for concern employees by using JIRA and supervising the work progress and discuss with clients as on required.

Working for planning, implementing and monitoring the overall supply chain Management module (SCM) and Coordinate between functional, technical and business teams.

Develop partnerships with key stake holders in Supply Chain Management (SCM) and HR to understand the strategic direction, business process, and business needs

Analyze business requirement and map them to Oracle EBS functionalities

Design and implement integrations between ERP (SAP, Oracle Health, InstaHIS) and other healthcare systems (laboratory information systems (LIS), radiology information systems (RIS)) using APIs, web services.

Establish and enforce governance policies, standards, and best practices for ERP (SAP, Oracle Health, and InstaHIS, eClinicalworks) development and administration in the healthcare domain.

Collaborate with cross-functional teams, including clinicians, administrators, IT professionals, and external stakeholders, to deliver high-quality solutions.

Provide technical leadership and mentorship to junior developers and administrators.

Act as a subject matter expert (SME) for ERP (SAP MM, Oracle Health, and InstaHIS) in the healthcare domain, providing guidance and support to project teams and stakeholders.

Monitor and optimize the performance of the ERP (SAP MM, Oracle Health, and InstaHIS) platform, including instance health, system performance, and user experience.

Identify and resolve performance bottlenecks, ensuring the platform operate efficiently and effectively in a healthcare environment.

Stay up-to-date with the latest ERP (SAP, Oracle Health, and InstaHIS) features, releases, and industry trends in the healthcare domain.

Recommend and implement new features and functionalities to enhance the platform and drive business value in healthcare operations.

Work closely with the Management, stockholders, implementation, and other project managers to coordinate project activities.

Maintaining project documents repository on JIRA tool and allocation The Customer Tickets for concern employees by using JIRA and supervising the work progress and discuss with clients as on required IT Operations & Project Manager – Atreum Specialty Hospitals April 2017 – August 2022 Key responsibilities include:

Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance.

Developing CRM application and Service Portal as per the organization requirement by using C#.Net, AJAX, HTML, JAVA SCRIPT

Recommending appropriate customized changes for desired HMIS system enhancements

Creating dashboards as per the management requirement by using Crystal Reports, SSRS, and MS SQL

Leading technological research by studying organization goals, strategies, practices, and user projects Venkata Siva Sesha Reddy Kandula Page 2

Define & delivering strategic plans for implementing information technologies.

Installing and testing product and do modifying configurations, as per the requirement

Collecting needs/requests and proposing solutions.

Responding to the help desk request and solving the concerns.

Training to the concern departments end users regarding Hospital Management Software, CRM and Service Portal.

Recommending appropriate changes for digital marketing as per organization polices.

Manage information technology and computer systems

Plan, Organize, Control and evaluate IT and electronic data operations

Design, develop, implement and coordinate systems, policies and procedures

Ensure security of data, network access and backup systems.

Act in alignment with user needs and system functionality to contribute to organizational policy

Identify problematic areas and implement strategic solutions in time

Audit systems and assess their outcomes

Preserve assets, Information security and control structures

Handle annual budget and ensure cost effectiveness

To ensure 100% compliance with statutory, statistical and annual reports

Reports to the Medical director and supervises administration in the day-to-day activities

Collecting needs/requests and proposing solutions

Responding to the help desk request and solving the concerns

Installing and testing computer-related equipment

Training to the concern departments end users regarding Hospital Management Software, CRM and Service Portal

Recommending appropriate changes for digital marketing as per organization polices

Recommending appropriate customized changes for desired HMIS system enhancements

Leading technological research by studying organization goals, strategies, practices, and user projects

Define & delivering strategic plans for implementing information technologies

Reports to the Medical director and supervises administration in the day-to-day activities Technical Project Manager & Implementation Lead - eClinicalworks February 2015 – April 2017 Key Responsibilities:

Directed a team of 14 Software Developers for end-to-end Development of HMIS, EMR and EHR Projects.

Supervised a team of 4 Project Managers and 24 Engineers for the Implementation of HMIS, EMR and EHR Project on client site.

Led end-to-end onsite pre and post implementation of Project

Providing final report to Business with Go-Live recommendation from all teams for Project releases

Responsible and accountable for the project components from Inception to Post deployment till project closure

Developing and maintaining integrated project scope, project plan, budget forecasts, project schedule, infrastructure and resource requests, business stakeholder communications

Managed various phases from requirement analysis, design, coding, testing, and documentation of analysis of technical specifications to prepare estimates.

Practicing agile framework. Performing Scrum Master Role for program implementation with multiple IT and business partners. Sprint and Release planning, facilitating Sprint planning, daily standup meetings, sprint review/demos and retrospectives meetings, maintaining product backlog with product owner.

Performing risk management – Qualitative and quantitative risk and impact analysis, mitigation planning, maintaining risk log

Single point of contact to communicate, escalate and resolve issues coordinating with Business,IT partners and functional teams

Documenting project processes and developing communication plans to support IT deployments for new releases, enhancements

Leading project teams with collaborative approach for completing deliverables and meeting project timelines

Providing Status to Business leadership, senior management, vendors and project teams on weekly basis to communicate deliveries, financials, risks, accomplishments and upcoming activities for the following week

Practicing continuous improvements within team at each phase of project management for effective business solutions

Capturing Business feedback and lessons learned after each release deployment and implementing for future releases

Maintaining project documents repository on JIRA tool and allocation The Customer Tickets for concern employees by using JIRA and supervising the work progress and discuss with clients as on required

Responsible for administration, hiring, technical training, mentoring, and team building

Conducted user acceptance testing (UAT), ensuring all system functionalities met client specifications and performance standards

Monitored & evaluated team progress, conducted team meetings, and allocated tasks like master data collection, preparation, configuration & testing

Weekly meetings with TOP Management

Sr. Software Developer – Gold star Health Care Pvt.Ltd February 2011 – January 2015 Key Responsibilities:

Managed various phases from requirement analysis, design, coding, testing, and documentation of analysis of technical specifications to prepare estimates.

Designed, developed, and maintained modules of HMIS.

Directed a team of 10 Software Developers for end-to-end Development of HMIS Projects

Managed projects timelines, budgets, resources, and risks,ensuring the timely and within-budget delivery of the system

Collaborated with hospital administration, IT departments, and external vendors to define project scope, objectives, and requirements Venkata Siva Sesha Reddy Kandula Page 3

Directed the design, configuration, and testing phases, working closely with software developers and business analysts

Ensure the system adhered to all healthcare regulations, including HIPPAA compliance and data privacy laws

Participating in daily scrums or stand-ups with other team members to discuss project status and identify any issues that may affect progress

Collaborating with other team members to design, develop, test, release, and support new products or services

Writing detailed code that meets coding standards and best practices

Creating designs for applications that are visually appealing and user friendly.

Providing technical support for installing patches and updates

Monitoring crystal reports for business analysts and end-users as per client’s requirements

On-site coordination with the SW development team to fix technical issues and deliver the patches/Builds

Responsible for administration, hiring, technical training, mentoring, and team building

Built base/test environment and troubleshot database incidents/issues

Prepared new MS SQL Scripts or modified existing scripts to cater the businesses requirement

Weekly meeting with TOP Management

Software Developer – Gold star Health Care Pvt.Ltd November 2007 – January 2011 Key Responsibilities:

Write code, test, and analyze software programs and applications, including research, design, documentation, and modification of software applications throughout the production life cycle by using VB.Net,C#.Net,ASP.Net

Developed SQL Queries, stored procedures, and triggers to manage hospital data and ensure data integrity

Develops software solutions by studying information needs, conferring with users, studying system flow, data usage, and work processes by using SDLC

Documents and demonstrates solutions by developing documentation flow chart, layouts, diagrams, chart, code comments and clear code

Designed, developed, and maintained modules of Hospital Management Information System, focusing on patient management, Appointment Doctor scheduling, Billing System (Revenue Cycle Management),Inventory Management,Laboratory Information System, Radiology Information System, Human Resource Management System and electronic medical records.

Collaborated with cross-functional teams to gather requirements and translate them into technical specifications for hospital management software

Participated in weekly sprint meeting to discussed progress and adjust project scope based on client feedback

Identify Prioritize and Execute task in the software development life cycle (SDLC)

Prepares and installs solutions by determining and designing system specifications, standards, and programming

On-site coordination with the software development team to fix technical issues and deliver the patches

Created crystal reports for business analysts and end-users as per the client’s requirements

Built base and test environment and troubleshot database incidents/issues

Actively participated in code reviews, unit testing, and integration testing to ensure software quality and compliance with healthcare industry standards.

TECHNICAL PROFICIENCY

Tools & Platforms: ServiceNow, JIRA, JumpCloud, ASP.Net, C#.Net, Crystal Reports, SAP

Operating Systems: Windows and Linux

Database: MS SQL Server, Oracle, MySQL

Frameworks: ITIL, Agile, Scrum, Waterfall

AWARDS & RECOGNITION

Received a Certificate of Appreciation for Pandemic Support

Recognized as the Best Project Manager in 2015 & 2016

Recognized as the Best Software Implementer (2011-213)

Recognized as the Best Software Developer in 2010 CERTIFICATIONS

Project Management Professional (PMP) by PMI

Certified Scrum Master (CSM) by Scrum Alliance

JumpCloud Core Administration.

ServiceNow Administration Fundamentals.

Microsoft Certified Professional Developer (MCPD) - .NET

.NET Certification (Peers)

C Language Certification from NIIT

EDUCATION

Bachelors of Computer Science in Dravidian University, India

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