Customer Service Funeral Director

**** ***** **** *********, ** ***** 423-***-**** **********@*****.***

SUMMARY

I am a good communicator, can work alone or in a team environment, and consider myself a good problem solver and a self-starter. I am a fast learner and a hard worker. I am experienced in all aspects of customer service. I’m passionate, caring, detail-oriented, confident, and professional when working with customers. I have experience in many occupations, including delivery, warehousing, truck driving, carpentry, mortuary service, auto mechanics, customer service, law enforcement, and furniture upholstery. I am extremely active in my church, serving as Music Minister and volunteering with our food outreach ministry.

WORK EXPERIENCE

Dec 23 – Present Mail Carrier - United States Postal Service

Duties Include:

delivering mail and packages on time

operating a vehicle in a safe manner

keeping daily activity logs

establishing positive customer relations

Oct 18 – Sep 23 Funeral Director/Embalmer – Wilson’s Funeral Home; Fort Oglethorpe, GA

Duties included:

meeting with families to make final arrangements

completing all necessary paperwork

Corresponding with cemeteries, vault companies, casket companies, ect.

organizing funeral services in the chapel as well as at churches – corresponding music, speakers, and clergy

preparing vehicles for processions

instructing pallbearers and participants at graveside services

embalming, cosmetics, dressing and casketing

crematory operations

July 17 – Sep 18 Manager/Funeral Director/Embalmer - Lane Funeral Home; Chattanooga, TN

Duties included:

meeting with families to make final arrangements

completing all necessary paperwork

corresponding with cemeteries, vault companies, casket companies, etc

corresponding with Insurance Companies to secure claim payments

organizing funeral services in the chapel as well as at churches – corresponding music, speakers, and clergy

preparing vehicles for processions

instructing pallbearers and participants at graveside services

embalming, cosmetics, dressing and casketing

managing employee scheduling

prep room OSHA compliance

coordinating facilities maintenance

contract negotiations with service providers and vendors

maintaining inventory

ordering funeral and prep room supplies

WORK EXPERIENCE continued

Feb 14– Jun 17 Funeral Director/Embalmer - Mynatt Funeral Home; Knoxville, TN

Duties included:

meeting with families to make final arrangements

completing all necessary paperwork

Corresponding with cemeteries, vault companies, casket companies, ect.

organizing funeral services in the chapel as well as at churches – corresponding music, speakers, and clergy

preparing vehicles for processions

instructing pallbearers and participants at graveside services

embalming, cosmetics, dressing and casketing

Apr 13-Feb 14 Funeral Director/Embalmer - Bridges Funeral Home; Knoxville, TN

Duties included:

Corresponding with cemeteries, vault companies, casket companies, ect.

organizing funeral services in the chapel as well as at churches – corresponding music, speakers, and clergy

preparing vehicles for processions

instructing pallbearers and participants at graveside services

embalming, cosmetics, dressing and casketing

Jan 10-Apr 13 SCI Locations of Marshall, Donnelly, Combs Funeral Home; Nashville, TN and Chattanooga Funeral Home; Chattanooga, TN.

Duties included:

started as a Funeral Assistant

advanced to Apprentice Funeral Director/Embalmer

advanced to Funeral Director/Embalmer

certified by Matthews as a Crematory Operator

Apr 06–Jan 10 Customer Service Rep - -Pepsi Bottling Group; Chattanooga, TN

Duties included:

consulting with store managers to meet their needs

inventory and order product

merchandise store shelves and coolers

deliver products and unload trucks

Oct 01-Mar 06 New home construction and remodeling - Chattanooga, TN

Duties included:

installed insulation, gutters, closet systems, and fireplaces

remodeled bathrooms

maintained inventory

safe operation of company 18’ box truck

WORK EXPERIENCE continued

May 00-Oct 01 Delivery driver and Aircraft Cargo Handler - Airborne Express; Chattanooga, TN

Duties included:

load and unload trucks

routing of packages to be delivered

delivery and pickup of packages

load and unload cargo from aircraft

transport cargo from the airport to the freight terminal in a company 24’ box truck

Jun 88-May 00 Police Officer/Investigator/Acting Chief-of-Police - Grand Prairie, Leonard and Whitewright, TX and Chattanooga, TN Police Departments

Duties included:

participated in all aspects of police work

started as a Reserve Police Officer, advanced to patrol, investigations, and served as acting Chief-of-Police

Aug 85-Jun 88 Computer Technician and Graphics Illustrator - LTV Aircraft Products Group; Dallas, TX

Duties included:

install and set up computer systems

training staff on operations of same

illustrate written technical proposals

assisted with the production of the company’s technical films and written proposals

EDUCATION

2011 Graduate John A. Gupton College; Nashville, TN – Associates of Arts in Mortuary Science

2009 Student University of Phoenix; Chattanooga, TN – Business Management

1996 Graduate Chattanooga Police Academy; Chattanooga, TN – Certified Police Officer

1992 Graduate Northeast TX Regional Police Academy; Dennison, TX – Advanced Police Officer

1988 Graduate North Central TX Regional Police Academy; Arlington, TX – Basic Police Officer

1985 Graduate VTI Business Computer School; Arlington, TX – Business Administration

1984 Graduate Grand Prairie High School; Grand Prairie, TX – Honor Graduate (AP Studies)

PERSONAL

I’ve been married for 24 years to Sarah. Father of five (1 son and 4 daughters), grandfather of 16 (9 boys and 6 girls) and great-grandfather to two.

My hobbies include playing music (guitar and bass guitar), sports, woodworking, auto mechanics, and working in the yard. I am the music director at my church and volunteer in our community food pantry.

REFERENCES

David Harris, Pastor – Garrett’s Chapel Baptist Church, Chickamauga, GA 423-***-****

Will O'Neal, Pastor – Christian Home Baptist Church, Chickamauga, GA 423-***-****

Bradley Wilkey, Manager – Advantage Funeral Home, Chattanooga, TN 423-***-****

Albert Davis, Funeral Director – Funeral Removal Specialist, Chattanooga, TN 423-***-****

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