Business Management Customer Service

ADHEENA MARTIN

**********@*****.*** / 089*******

Cork,Ireland

Professional Summary

I am a dedicated person with a master's degree in pharmaceutical business management. I am quite knowledgeable about EU pharmaceutical regulations, as well as gmp, qa, and qc standards. I learned how to prioritize tasks and complete them by the deadline with responsibility. In the pharmaceutical industry, I am committed to lifelong learning and teamwork.

Competencies And Skills

quality and regulatory practices in the pharmaceutical industry;

drug selection to commercial dosage forms

good documentation practices-; protocol and report writing

formulation /preformulating studies

good distribution practices

validations- capa; qms systems

quality management and improvement techniques and tools

biopharmaceuticals and medical devices

quality evaluation

GLP AND GCP

SOP; pharmaceutical products; laboratory operations; equipment qualification & verification chemical and analytical testing; analytical method development; product development and formulations

quality by design- lean six sigma practices; and continuous improvement project management

Ms office tools; uv spectroscopy; Karl Fischer titration; mes; risk assessment and mitigation; data collection; and root cause analysis.

regulatory bodies, governance and ethics

leadership management and decision making

Building sustainability and Responsibility

Finance /Management and Accounting

Technology and Innovation-

lean and six sigma methodology

lean tools

DMIAC methodology

Product commercialization

International marketing; strategic planning and market selection-SWOT and PESTEL ANALYSIS

Global market entry and brand positioning

International marketing and product pricing

Other key Skills

Adr Monitoring

Drug Safety and Management

Medication History Interview & Medication Chart Review

Advancement of clinical pharmacy expertise including clinical ward rounds, supervising Patient drug and therapy details through outpatient and inpatient services

Patient counselling and clinical data collection

Filling CDSCO Adverse Drug Reaction Reporting form

Customer Service and Communication skills

MS Word, Excel and PowerPoint

Personal Skills

good communication and writing skills.

great attention to detail.

good in inventory management.

fast learner and interested in learning new technologies.

work well in a team and have good leadership skills.

accurately follows protocols and procedures.

flexible working attitude.

Professional Experiences

Pharmacy Assistant -Chemist warehouse cork

Currently doing part-time job

Pharmacy Assistant -Gibbs pharmacy,cobh

Pharmacist, Manithottam Clinic, Kerala, India (April 2023 – August 2023)

Dispensing and Supervision

Drug management

Psychological Counseling for patients

ADHD, anxiety, lifestyle disease and depression awareness

Pharmacist, Peejays Policlinic and Child Guidance Clinic, Kochi, India (August 2022 – March 2023)

Managing the day-to-day operations of the Pharmacy such as dispensing medicines, handling bills, payments and cash transfers, maintaining stock, purchase and order of Medicines, customer service and advising patients

Pharmacist, Varma Hospital, Thrippunithura, Kochi, Kerala, India (June 2022 - August 2022)

Achieved increase of sales and was able to dispense medicines with accuracy and good Customer service

Entry of bills into the system and arrangement of medicines

Pharmacist, Meldrew Labs Private Limited, Kochi, India (February 2022 – May 2022)

Responsible for the day-to-day operations of the medical shop which includes daily sales, purchases, entry of the purchase bills to the system, maintaining inventory controls, stocks, listing and processing non-moving items and goods return

Pharmacist, Asha Drug House, Kerala, India (August 2020 – February 2022)

Sale of medicines and entry of bills

Storage of drugs and inventory maintenance

Hospital Pharmacist, Immaculate Heart of Mary Hospital, Kerala, India (March 2018 – March 2019)

Storage of Drugs, Stock keeping, Computer billing and Prescription filling

Monitor the effects of the medications and counsel the patients

Classification of Drugs, Indication, Dosage and administration

Education

MSc in PHARMACEUTICAL BUSINESS MANAGEMENT

Griffith College Cork, Ireland (September 2023 - present)

DOCTOR OF PHARMACY – 65%

Nandha College of Pharmacy, Erode, Tamil Nadu, India (October 2009 – December 2016)

The Tamil Nadu Dr MGR Medical University, Chennai, India

HIGHER SECONDARY EXAMINATION – 76%

St. Augustine’s Higher Secondary School, Kerala, India (June 2007 – March 2009)

SECONDARY SCHOOL LEAVING CERTIFICATE EXAMINATION – 90%

Sacred Hearts Girls High School, Kerala, India (June 2005 – March 2007)

Research Project and Activities

PHARMACOVIGILANCE - The detection, assessment and management of first line anti-Tubercular drugs. This project was aimed at analyzing the incidence of Adverse Drug Reaction of first line anti-tubercular drugs and its detection and management.

Attended national seminar on “Emerging roles of pharmacist towards patient care services” held at college of pharmacy at Sri Ramakrishna institute of paramedical sciences, Coimbatore on 3rd December 2010.

Attended national level workshop on Rational Use of Drugs and Essential Medicines in association with Delhi Society for Promotion of Rational Use of Drugs (DSPRUD, Delhi) held at Nandha College of Pharmacy, Erode on 10th & 11th August 2013.

Participated in WORLD AIDS DAY Expo-2013 conducted by District AIDS Prevention and Control Unit, Erode at Nandha College of Pharmacy, Erode on December 1, 2013. Poster presentation on “Achieving Universal Access to HIV and AIDS Prevention, Treatment and Care” in WORLD AIDS DAY Expo-2014.

Academic Training and Achievements

Registered Pharmacist under Pharmacy Council of the State of Kerala, India

Completed 9 months internship as clinical pharmacist in Perundurai Medical College Hospital, Erode during the period of May 2015 to October 2015 and completed 3 months Internship in GKNM Hospital Coimbatore from Nov 2015 to Feb 2016

Completed training in Christian Medical College, Vellore during the period of 6 May 2013 to 6th June 2013

Awarded certificate for training in monitoring and management of clinical trial as a part of Industry institution collaborative program conducted by CLIN- focus

Declaration

I do hereby declare that the information provided above is true to the best of my knowledge and belief.

19.06.2024

Adheena Martin

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